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Accor Hospitality

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4.7

based on 75 Reviews

912 Accor Hospitality Jobs

GUEST SERVICE ASSOCIATE FRONT OFFICE

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Mumbai

GUEST SERVICE ASSOCIATE FRONT OFFICE

Accor Hospitality

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Hotel Management Medical Billing Java Hospitality

+ 10 more

Job Description

Company Description

Employee benefit card offering discounted rates at Accor hotels worldwide.

Develop your talent through Accor’s learning programs.

Opportunity to grow within your property and across the world!

Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

About The Role :

Join our dynamic team as a Guest Service Associate in the Front Office at our prestigious hotel in Mumbai, India! We're looking for an enthusiastic and customer-focused individual to create exceptional experiences for our guests from check-in to check-out.

Warmly greet and welcome guests, ensuring a smooth and efficient check-in process

Provide friendly and professional assistance with guest inquiries, requests, and concerns

Manage room assignments, guest accounts, and billing processes with accuracy and attention to detail

Coordinate with other departments to fulfill guest needs and resolve any issues promptly

Handle reservation modifications, cancellations, and special requests efficiently

Maintain up-to-date knowledge of hotel amenities, services, and local attractions to provide informed recommendations to guests

Process payments and handle cash transactions accurately

Ensure the front desk area is organized, clean, and presentable at all times

Assist with concierge services, including arranging transportation and making reservations

Support team members during peak hours and handle multiple tasks simultaneously

Comply with all hotel policies, procedures, and safety standards

Qualifications

Excellent verbal and written communication skills

Strong customer service orientation with a friendly and approachable demeanor

Proven ability to multitask and prioritize in a fast-paced environment

Proficiency in basic computer skills and ability to learn hotel management software quickly

Problem-solving skills with a proactive approach to addressing guest concerns

High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred

Previous experience in hospitality or customer service is a plus

Ability to work flexible hours, including nights, weekends, and holidays

Strong attention to detail and organizational skills

Professional appearance and demeanor

Ability to stand for extended periods and perform physical tasks associated with front desk duties

Multilingual abilities are highly valued, especially in languages common among our international guests

Enthusiasm for creating memorable guest experiences and contributing to a positive team atmosphere

Additional Information

Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;

Ability to accept responsibility;

Self confidence, motivation, drive and tenacity;

Ability to enhance organizational performance;

Ability to clearly delegate tasks and responsibilities;

Ability to think strategically, inductively, and creatively;

Employment Type: Full Time, Permanent

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