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Accor Hospitality

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4.7

based on 75 Reviews

909 Accor Hospitality Jobs

Guest Service Associate - Front Office

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Chennai

Guest Service Associate - Front Office

Accor Hospitality

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Salesforce Hotel Management Java Hospitality

+ 8 more

Job Description

About The Role :
Designation:Guest Service Associate-Front Office

Department:Front Office

Reports To:Director Guest Service

Prime Function:

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors

Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.

Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

Identify optimal, cost-effective use of the resources and educate the team on the same.

Operational Management

Ensure quality and appropriateness of customer service provided.

To maintain Front Office log book and shift reports.

Respond to inquiries and resolve problems in an effective manner.

Ensure all guests receive a swift, smooth, professional and friendly check in and check out

Ensure quality in all aspects of the job.

Maintain record of all banquet and any other functions in the hotel.

Liaise with other departments for the resolution of day-to-day administrative and operational issues.

Carry out other duties which naturally fall within the reasonable expectations of

the post.

Adhere to the Procedures & Standards Manual.

Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.

Liaise with Housekeeping for the Room Status.

Handle additional responsibilities as and when delegated by the Management.

Hygiene / Personal safety / Environment:

Ensures that the workplace and storage areas remain clean and tidy

Respects the instructions and safety guidelines for the equipment (s)he uses

Applies the hotel's security regulations (in case of fire etc)

Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

Key Contacts

Liaises with
Responsible for (as assigned)

Sales & Marketing team
Front Office Team
Housekeeping Team
Reservations Team

Trainees

Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Guest Service Associate roles with real interview advice

People are getting interviews at Accor Hospitality through

(based on 7 Accor Hospitality interviews)

Job Portal

Campus Placement

Walkin

58%

14%

14% candidates got the interview through other sources.

Moderate Confidence

What people at Accor Hospitality are saying

5.0

Rating based on 1 Guest Service Associate review

Anonymous · Front Office & Guest Services in Bengaluru/Bangalore

Likes

Good but some times it will be f ucked up

Dislikes

Didn't have more staff when I was there

Read 1 review

Guest Service Associate salary at Accor Hospitality

reported by 4 employees

₹2 L/yr - ₹2.9 L/yr

14% more than the average Guest Service Associate Salary in India

View more details

What Accor Hospitality employees are saying about work life

based on 75 employees

62%

51%

48%

81%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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