Customer Service Representative

Project Role :Customer Service Representative




Project Role Description :Provide functional, technical or administrative support to resolve customer problems and queries.


Must have skills :Sales Enablement



Good to have skills :Sales and Channel Management, No Function Specialty
Minimum

5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. Your day will involve assisting customers with their inquiries and ensuring their satisfaction.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure customer satisfaction by addressing their concerns promptly.

Maintain a high level of product knowledge to assist customers effectively.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Sales Enablement.

Good To Have Skills:Experience with Sales and Channel Management.

Strong communication skills to interact effectively with customers.

Ability to multitask and prioritize customer needs efficiently.

Problem-solving skills to address customer queries effectively.
Additional Information:

The candidate should have a minimum of 5 years of experience in Sales Enablement.

This position is based at our Pune office.

A 15 years full-time education is required.


Qualifications

15 years full time education