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Accenture

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3.9

based on 54.9k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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21525 Accenture Jobs

Customer Service Representative

Accenture Solutions Pvt Ltd

 · 

3.9

 based on 54.9k Reviews

5-10 years

Pune

Customer Service Representative

Accenture

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Electrical Engineering Customer Service Customer Handling Customer Support Information Technology Air Ticketing

+ 6 more

Job Description




Project Role :Customer Service Representative



Project Role Description :Provide functional, technical or administrative support to resolve customer problems and queries.

Must have skills :Customer Technical Support


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :MBA

Summary:As a Customer Service Representative, you will be responsible for providing functional, technical, or administrative support to resolve customer problems and queries. Your typical day will involve handling customer inquiries, resolving technical issues, and providing excellent customer service.
Roles & Responsibilities:
  • Provide technical support to customers via phone, email, or chat.
  • Resolve customer issues and inquiries in a timely and efficient manner.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues.
  • Maintain accurate records of customer interactions and transactions.
  • Identify opportunities to improve customer service processes and procedures.
    Professional & Technical Skills:
  • Must To Have Skills:Strong technical knowledge of Customer Technical Support.-Should have experience in Genesys, ct IVR- 3
  • Good To Have Skills:Experience with CRM software and ticketing systems.
  • Excellent communication and interpersonal skills.
  • Ability to work well in a fast-paced, team-oriented environment.
  • Strong problem-solving and analytical skills.
    Additional Information:
  • The candidate should have a minimum of 5 years of experience in Customer Technical Support.
  • The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering excellent customer service.
  • This position is based at our Pune office.

     
    Qualifications     

    MBA

    • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Customer Service Representative roles with real interview advice

    What people at Accenture are saying

    3.4
     Rating based on 37 Customer Service Representative reviews

    Likes

    Hybrid culture, salary day, overtime

    • Salary - Good
      • +2 more
    Dislikes

    Management does not listen to your concerns until you document it on email. Then you will be seen as a bad behaved human

    • Job security - Poor
      • +2 more
    Read 37 Customer Service Representative reviews

    Customer Service Representative salary at Accenture

    reported by 276 employees
    ₹1.8 L/yr - ₹7 L/yr
    53% more than the average Customer Service Representative Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 54.9k employees
    65%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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