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Accenture

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3.8

based on 55.4k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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21559 Accenture Jobs

Customer Service Representative

Accenture Solutions Pvt Ltd

 · 

3.8

 based on 55.4k Reviews

5-10 years

Pune

Customer Service Representative

Accenture

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Entry Customer Service Customer Handling Salesforce SME Project Management

+ 8 more

Job Description




Project Role :Customer Service Representative




Project Role Description :Provide functional, technical or administrative support to resolve customer problems and queries.


Must have skills :Sales Enablement



Good to have skills :Sales and Channel Management
Minimum

5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. Your day will involve assisting customers with their concerns and ensuring their satisfaction with our services.
Roles & Responsibilities:
  • Expected to be an SME, collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems for their immediate team and across multiple teams.
  • Ensure customer satisfaction by addressing and resolving their concerns.
  • Maintain a high level of professionalism and customer service.
  • Identify opportunities to improve customer experience.
  • Document and escalate complex customer issues for resolution.
    Professional & Technical Skills:
  • Must To Have Skills:Proficiency in Sales Enablement.
  • Strong understanding of customer service principles and practices.
  • Experience in handling customer inquiries and resolving issues effectively.
  • Excellent communication and interpersonal skills.
  • Good To Have Skills:Experience with Sales and Channel Management.
    Additional Information:
  • The candidate should have a minimum of 5 years of experience in Sales Enablement.
  • This position is based at our Pune office.
  • A 15 years full-time education is required.


    Qualifications

    15 years full time education

    • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Customer Service Representative roles with real interview advice

    What people at Accenture are saying

    3.4
     Rating based on 37 Customer Service Representative reviews

    Likes

    Hybrid culture, salary day, overtime

    • Salary - Good
      • +2 more
    Dislikes

    Management does not listen to your concerns until you document it on email. Then you will be seen as a bad behaved human

    • Job security - Poor
      • +2 more
    Read 37 Customer Service Representative reviews

    Customer Service Representative salary at Accenture

    reported by 277 employees
    ₹1.9 L/yr - ₹7 L/yr
    55% more than the average Customer Service Representative Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 55.4k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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