Zomato Senior Product Manager Interview Questions and Answers

Q1. Tell me a time when you have to face unhappy customer. What you did to handle the situation.
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Q2. What did you learn.
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Q3. What would you do to avoid such situation in future
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Q1. You most innovative product
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Q1. Explain technical challenges faced in previous job and how you resolved those
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Q1. Interview was on fitment by the hiring manager
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Q1. Technical round on data science basics + Leadership principles
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Q1. How did you manage a difficult customer
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Q1. Data Science based question on image processing
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Q1. How would you scale a product
Ans. 
To scale a product, I would focus on optimizing processes, leveraging technology, expanding market reach, and enhancing customer experience.
• Identify key areas for improvement and prioritize them based on impact and feasibility.

• Implement automation and streamline workflows to increase efficiency.

• Expand market reach through targeted marketing campaigns and partnerships.

• Enhance customer experience by gathering feedback an...read more
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Q1. What is your process of adding a feature to a product + LPs
Ans. 
I follow a structured process involving research, prioritization, design, development, testing, and launch for adding features to a product + LPs.
• Conduct market research to identify user needs and pain points

• Prioritize features based on impact, feasibility, and resources

• Collaborate with cross-functional teams for design and development

• Test features with user feedback and data analysis

• Iterate based on results before fin
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Q1. Tell me about your past work experience.
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Regular mathematical and logical questions

Q1. Behavioral questions
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Q2. Biggest challenge Exceeded customer expectation
Ans. 
My biggest challenge was consistently exceeding customer expectations by delivering innovative solutions.
• Implemented customer feedback loop to gather insights and improve product features

• Utilized data analytics to identify trends and anticipate customer needs

• Collaborated cross-functionally to ensure seamless product delivery

• Introduced new features that surprised and delighted customers

• Received positive feedback and inc
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Q1. Behavioral round
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Q2. Convince stakeholders to behave differently Deep dive
Ans. 
In order to convince stakeholders to behave differently, it is important to clearly communicate the benefits of the proposed changes and address any concerns they may have.
• Clearly articulate the reasons for the change and how it aligns with the overall goals of the organization

• Provide concrete examples or case studies to demonstrate the positive impact of the proposed changes

• Address any potential objections or concerns...read more
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Q1. Behavioral questions
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Q1. Behavioral questions
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Q2. Similar as listed above
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Q1. Design consideration for massive distributed peer computing systems
Ans. 
Design considerations for massive distributed peer computing systems
• Scalability to handle large number of nodes

• Fault tolerance to ensure system reliability

• Consensus mechanisms for decision-making among peers

• Security measures to protect data and prevent unauthorized access

• Efficient communication protocols for inter-node communication
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Q2. Design a electric car charging point planning system
Ans. 
Design a system for planning electric car charging points
• Consider location of charging points for accessibility

• Include real-time availability updates for users

• Implement a reservation system to avoid overcrowding

• Integrate payment options for convenience

• Utilize data analytics to optimize charging point placement
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Q1. Explain conflict resolution over roles and responsibilites
Ans. 
Conflict resolution over roles and responsibilities involves clear communication, understanding each other's perspectives, and finding a mutually beneficial solution.
• Open communication is key to resolving conflicts over roles and responsibilities.

• Listen to each other's perspectives and try to understand where the conflict is stemming from.

• Identify common goals and work towards finding a compromise that benefits all par...read more
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Q2. Explain think big experience
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