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Zomato Operations Manager Interview Questions and Answers
Zomato Operations Manager Interview Experiences
1 interview found
Anonymous
(2 Questions)
- Q1. Jow to solve delivery issue
- Ans.
To solve delivery issues, identify root causes, improve communication with customers and delivery team, optimize logistics, and implement tracking systems.
Identify root causes of delivery issues such as incorrect addresses, delayed shipments, or damaged goods
Improve communication with customers by providing accurate delivery estimates and updates on shipment status
Optimize logistics by streamlining delivery routes, imp...
- Q2. Solve hiring process and describe
- Ans.
Streamline hiring process by implementing structured interview process, utilizing technology for screening, and providing timely feedback to candidates.
Implement a structured interview process to ensure consistency and fairness
Utilize technology for initial screening of candidates to save time and resources
Provide timely feedback to candidates to maintain a positive candidate experience
Interview questions from similar companies
I applied via LinkedIn and was interviewed in Aug 2024. There were 3 interview rounds.
(1 Question)
- Q1. Do RCA on why tides dropped in the last month for Uber?
- Ans.
The drop in tides for Uber may be due to various factors such as changes in demand, competition, pricing strategies, or external market conditions.
Conduct a thorough analysis of Uber's recent marketing and promotional activities to see if there were any changes that may have affected demand.
Evaluate the competitive landscape to see if there have been any new entrants or changes in existing competitors' strategies.
Revie...
Random case study on user acquisition
Panel asked about case study
(2 Questions)
- Q1. What is your name
- Ans.
My name is John Smith.
Full name is John Smith
Common name in English-speaking countries
Easy to remember and pronounce
- Q2. What is your current CTC
- Ans.
My current CTC is confidential and I would prefer to discuss compensation during the negotiation phase.
I prefer to keep my current CTC confidential
I am open to discussing compensation during the negotiation phase
Interview Preparation Tips
(1 Question)
- Q1. Awareness of technologies
Selected
I applied via LinkedIn and was interviewed in Jan 2024. There were 2 interview rounds.
(1 Question)
- Q1. Describe the situations you handle in past where your decision played important role
(1 Question)
- Q1. Asked questions related to integrity
I applied via Recruitment Consulltant and was interviewed in Aug 2022. There were 2 interview rounds.
(5 Questions)
- Q1. About Amazon company
- Q2. About previous experience
- Q3. About achievements and goals
- Q4. U have any experience
- Q5. Career summary To undertake a challenging assignments in the field of Banking and Financial sector,To be a part of the winning team and contribute my best efforts by leveraging on the skills acquired by ad...
Interview Preparation Tips
Very good company and Displayed,Already my friend was working in our company since last one year ,He told many times very punctuality attitude and good behaviour,if got a job in our company i will be very lucky and very happy.
Selected
I applied via LinkedIn and was interviewed before Dec 2023. There were 2 interview rounds.
These were some quants questions which might need some understanding of Demand and Supply of Driver Partners. Some definitions one might need to know are of Supply Hours, Active Vehicles, Active Driver, Active Riders, Driver Lifecycle, Rider Lifecycle etc.
(3 Questions)
- Q1. What are the metrics you would measure for a newly setup Airtel Customer Care Center? What is the reason for choosing these metrics?
- Ans.
Metrics for a newly setup Airtel Customer Care Center
Average response time for customer queries
Customer satisfaction score
Number of resolved complaints per day
Employee productivity and efficiency
Call abandonment rate
First call resolution rate
- Q2. How will you measure the performance of your customer care executive ? What targets would you choose and why?
- Ans.
Performance of customer care executive can be measured through various targets such as response time, customer satisfaction scores, resolution rate, and adherence to company policies.
Measure response time to customer inquiries or issues to ensure timely assistance.
Track customer satisfaction scores through surveys or feedback forms to gauge effectiveness of interactions.
Monitor resolution rate to see how efficiently is...
- Q3. How will you deal with a low performing member in high performing team? What actions would you take and why ?
- Ans.
I would address the issue through coaching, training, setting clear expectations, and monitoring progress.
Have a one-on-one conversation with the team member to discuss performance issues and understand any underlying reasons.
Provide additional training or resources to help improve the team member's performance.
Set clear performance expectations and goals for the team member to work towards.
Regularly monitor and provid...
Interview Preparation Tips
Know about the person taking your interview and what positions did he hold earlier. This might not be a tie breaker but helps to know whom are you interviewing with and sometimes helps with some brownie points with the simple fact that you researched well.
Selected
I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.
(1 Question)
- Q1. What makes your better than other candidates
(1 Question)
- Q1. Why Policy Bazaar
- Ans.
Policy Bazaar is a leading online insurance aggregator providing a wide range of insurance products and services.
Policy Bazaar offers a variety of insurance products from multiple insurance companies, allowing customers to compare and choose the best option for them.
The platform provides easy access to insurance policies, making it convenient for customers to purchase and manage their insurance online.
Policy Bazaar has...
Interview Preparation Tips
Don't expect a good culture as they believe in agressive management culture and don't be surprised if senior or your reporting leader comes out shouting and insulting at you on the floor and sometimes abusing in the cabin
Selected
I applied via LinkedIn and was interviewed before Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. Scenario based questions
- Q2. Skills assessment
Interview Preparation Tips
I was interviewed in May 2022.
(1 Question)
- Q1. Situation Based: Mention a situation you - * Did something innovative Why Amazon- needto be specific to the role not generic
(1 Question)
- Q1. Situation Based - * Challenged leadership and outcome * Tooka wrong decision
Interview Preparation Tips
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Zomato Operations Manager Interview Process
based on 1 interview
Interview experience
Operations Manager Interview Questions from Similar Companies
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Zomato Operations Manager Reviews and Ratings
based on 6 reviews
Rating in categories
|
Delivery Boy
1k
salaries
|  ₹0.4 L/yr - ₹5 L/yr |
|
Key Account Manager
902
salaries
| ₹4.5 L/yr - ₹14.2 L/yr |
|
Business Analyst
516
salaries
| ₹5 L/yr - ₹16 L/yr |
|
Senior Associate
317
salaries
| ₹3.2 L/yr - ₹11 L/yr |
|
Accounts Manager
298
salaries
| ₹4 L/yr - ₹13.2 L/yr |
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