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Zomato Operations Manager Interview Questions and Answers
Zomato Operations Manager Interview Experiences
1 interview found
Anonymous
(2 Questions)
- Q1. Jow to solve delivery issue
- Ans.
To solve delivery issues, identify root causes, improve communication with customers and delivery team, optimize logistics, and implement tracking systems.
Identify root causes of delivery issues such as incorrect addresses, delayed shipments, or damaged goods
Improve communication with customers by providing accurate delivery estimates and updates on shipment status
Optimize logistics by streamlining delivery routes, imp...
- Q2. Solve hiring process and describe
- Ans.
Streamline hiring process by implementing structured interview process, utilizing technology for screening, and providing timely feedback to candidates.
Implement a structured interview process to ensure consistency and fairness
Utilize technology for initial screening of candidates to save time and resources
Provide timely feedback to candidates to maintain a positive candidate experience
Interview questions from similar companies
Selected
I applied via campus placement at Malviya National Institute of Technology (NIT), Jaipur and was interviewed in Aug 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Do you like to work with your own pace or are you a team person?
- Ans.
I am a team person who thrives in a collaborative environment.
I enjoy working with others to achieve common goals
I believe in the power of teamwork to drive success
I am able to adapt to different working styles and personalities within a team
I value the diverse perspectives and skills that a team brings to the table
- Q2. Do you like to plan your project?
- Ans.
Yes, I enjoy planning projects to ensure they are executed efficiently and effectively.
I believe in creating detailed project plans to outline tasks, timelines, and resources.
I enjoy breaking down complex projects into manageable tasks and setting achievable goals.
I find satisfaction in seeing a well-executed project that was carefully planned out.
For example, in my previous role, I successfully planned and executed a ...
(2 Questions)
- Q1. Mention the time when you worked in a team and what challenges you faced? (Answer in STAR Method)
- Q2. Are you aware of the Amazon leadership principles?
- Ans.
Yes, I am aware of the Amazon leadership principles.
Yes, I am familiar with the 14 Amazon leadership principles such as Customer Obsession, Ownership, Invent and Simplify, and Earn Trust.
I understand the importance of these principles in guiding decision-making and behavior within the organization.
I have experience applying these principles in my previous roles to drive operational excellence and team performance.
I applied via LinkedIn and was interviewed in Aug 2024. There were 3 interview rounds.
(1 Question)
- Q1. Do RCA on why tides dropped in the last month for Uber?
- Ans.
The drop in tides for Uber may be due to various factors such as changes in demand, competition, pricing strategies, or external market conditions.
Conduct a thorough analysis of Uber's recent marketing and promotional activities to see if there were any changes that may have affected demand.
Evaluate the competitive landscape to see if there have been any new entrants or changes in existing competitors' strategies.
Revie...
Random case study on user acquisition
Panel asked about case study
(2 Questions)
- Q1. What is your name
- Ans.
My name is John Smith.
Full name is John Smith
Common name in English-speaking countries
Easy to remember and pronounce
- Q2. What is your current CTC
- Ans.
My current CTC is confidential and I would prefer to discuss compensation during the negotiation phase.
I prefer to keep my current CTC confidential
I am open to discussing compensation during the negotiation phase
Interview Preparation Tips
(1 Question)
- Q1. Awareness of technologies
Selected
I applied via LinkedIn and was interviewed in Jan 2024. There were 2 interview rounds.
(1 Question)
- Q1. Describe the situations you handle in past where your decision played important role
(1 Question)
- Q1. Asked questions related to integrity
Selected
(2 Questions)
- Q1. Scenario based questions
- Q2. Performance development questions
(2 Questions)
- Q1. Amazon leadership principles
- Q2. Amazon leadership principles on ownership
- Ans.
Amazon leadership principle on ownership emphasizes taking responsibility and accountability for results.
Ownership means taking initiative and seeing tasks through to completion
Leaders at Amazon are expected to take ownership of their team's success and failures
Ownership also involves taking responsibility for mistakes and learning from them
Examples: Taking ownership of a project by setting clear goals and deadlines, o
Selected
I applied via LinkedIn and was interviewed before Dec 2023. There were 2 interview rounds.
These were some quants questions which might need some understanding of Demand and Supply of Driver Partners. Some definitions one might need to know are of Supply Hours, Active Vehicles, Active Driver, Active Riders, Driver Lifecycle, Rider Lifecycle etc.
(3 Questions)
- Q1. What are the metrics you would measure for a newly setup Airtel Customer Care Center? What is the reason for choosing these metrics?
- Ans.
Metrics for a newly setup Airtel Customer Care Center
Average response time for customer queries
Customer satisfaction score
Number of resolved complaints per day
Employee productivity and efficiency
Call abandonment rate
First call resolution rate
- Q2. How will you measure the performance of your customer care executive ? What targets would you choose and why?
- Ans.
Performance of customer care executive can be measured through various targets such as response time, customer satisfaction scores, resolution rate, and adherence to company policies.
Measure response time to customer inquiries or issues to ensure timely assistance.
Track customer satisfaction scores through surveys or feedback forms to gauge effectiveness of interactions.
Monitor resolution rate to see how efficiently is...
- Q3. How will you deal with a low performing member in high performing team? What actions would you take and why ?
- Ans.
I would address the issue through coaching, training, setting clear expectations, and monitoring progress.
Have a one-on-one conversation with the team member to discuss performance issues and understand any underlying reasons.
Provide additional training or resources to help improve the team member's performance.
Set clear performance expectations and goals for the team member to work towards.
Regularly monitor and provid...
Interview Preparation Tips
Know about the person taking your interview and what positions did he hold earlier. This might not be a tie breaker but helps to know whom are you interviewing with and sometimes helps with some brownie points with the simple fact that you researched well.
Selected
I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.
(1 Question)
- Q1. What makes your better than other candidates
(1 Question)
- Q1. Why Policy Bazaar
- Ans.
Policy Bazaar is a leading online insurance aggregator providing a wide range of insurance products and services.
Policy Bazaar offers a variety of insurance products from multiple insurance companies, allowing customers to compare and choose the best option for them.
The platform provides easy access to insurance policies, making it convenient for customers to purchase and manage their insurance online.
Policy Bazaar has...
Interview Preparation Tips
Don't expect a good culture as they believe in agressive management culture and don't be surprised if senior or your reporting leader comes out shouting and insulting at you on the floor and sometimes abusing in the cabin
Selected
I applied via LinkedIn and was interviewed before Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. Scenario based questions
- Q2. Skills assessment
Interview Preparation Tips
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Zomato Operations Manager Interview Process
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Zomato Operations Manager Reviews and Ratings
based on 7 reviews
Rating in categories
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Key Account Manager
931
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|  ₹5 L/yr - ₹15.5 L/yr |
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| ₹0.4 L/yr - ₹5.4 L/yr |
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588
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| ₹5 L/yr - ₹15 L/yr |
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296
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| ₹4 L/yr - ₹13.2 L/yr |
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Senior Associate
273
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| ₹3.2 L/yr - ₹10 L/yr |
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