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Zoho Technical Support Engineer Interview Questions, Process, and Tips

Updated 4 Dec 2024

Top Zoho Technical Support Engineer Interview Questions and Answers

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50 Zoho Technical Support Engineer Interview Experiences

103 questions found

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Interview Questions

  • Q1. Java vs python , are you ok with night shifts , core values , projects View Answers (1)

Skills evaluated in this interview

Interview experience
3
 Average
Difficulty level
 Easy
Duration
 -
Result
Selected  Selected

I applied via Campus Placement and was interviewed in Nov 2024.

3 Interview Rounds

1

Aptitude Test Round

It was a 1 hour assessment with 10 quantitative, 10 technical, and 20 verbal questions, followed by essay and email writing tasks.

2

Group Discussion Round

It was initially planned as a GD but ended as Self introduction and project explanation in a common forum.

3

HR Round (2 Questions)

  • Q1. They asked scenario based questions about handling customer issues
  • Q2. They asked me why i applied for this role since i am from BE CSE background and several certifications

Get interview-ready with top interview questions

Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 2-4 weeks
Result
 -

I applied via Referral and was interviewed in Aug 2024.

3 Interview Rounds

1

Aptitude Test Round

Telephonic interview

2

Technical Round (2 Questions)

  • Q1. How dhcp works and explain it
  • Q2. What is APIPA ip address
3

HR Round (1 Question)

  • Q1. Why do you want to join ZOHO

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for HR interview as well

Skills evaluated in this interview

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 2-4 weeks
Result
Selected  Selected

I applied via Approached by Company and was interviewed in May 2024.

3 Interview Rounds

1

Technical Round (1 Question)

  • Q1. Mail servers, DNs, IP, SMTP
2

Technical Round (1 Question)

  • Q1. Mail servers pop 3, Imap
3

One-on-one Round (1 Question)

  • Q1. Previous job and few tech questions

Zoho interview questions for designations

 Technical Support Executive

 (3)

 Technical Support Associate

 (2)

 IT Technical Support Engineer

 (1)

 Support Engineer

 (1)

 Technical Engineer

 (1)

 Product Support Engineer

 (1)

 Tech Support

 (1)

 Technical Trainer

 (1)

Technical Support Engineer Interview Questions

user image N L Chandana Lakshmi Priya

posted on 8 Feb 2024

Interview experience
4
 Good
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Campus Placement and was interviewed in Jan 2024.

4 Interview Rounds

1

Aptitude Test Round

The role was mostly focusing on the communication and verbal abilities. So, most of questions where related to verbal communication. And there were basic aptitude questions to check the minimal mathematical knowledge of the candidate.

2

Group Discussion Round

This round was not like regular GD and it went like a general communication and clarity thought checking of the candidate. 5 recruiters where noting the scores of the candidate giving the freedom to choose a random topic by the candidate and letting them to speak on the topic.

3

Technical Round (3 Questions)

  • Q1. What is the difference between 404 and 450 error?
  • Q2. Questions related to projects done in java and python
  • Q3. Basic queries of SQL
4

HR Round (2 Questions)

  • Q1. Your profile may be a good fit for developer kind of roles. Why do you want to choose a non-technical role?
  • Q2. Tell about your family

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills are the most important skills required for this role and ensure that you have a strong reason to choose this non-technical role.

Skills evaluated in this interview

Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

2 Interview Rounds

1

Aptitude Test Round

Easy to crack the 1st round ,they asked 20 verbal and 10 quantative qns ,10 technical qns

2

Group Discussion Round

They keep on changing the topics and it is not like normal gd they asked us to speak from our point of view

Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

Group Discussion Round

Education System vs India and Out of India

Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Campus Placement and was interviewed in Dec 2023.

4 Interview Rounds

1

Aptitude Test Round

Aptitude question (eg. train, pipe and cisters etc.), logical based questions(directions),
we were asked to write an email for a given question in paper, and verbal based questions

2

Group Discussion Round

We were given a topic, or u urself can choose something and speak on it. The words, grammars and the time duration u speak were monitored.

3

Technical Round (2 Questions)

  • Q1. Cn based questions
  • Q2. Oops based questions
4

HR Round (1 Question)

  • Q1. Questions mainly from resume , on projects etc.

Technical Support Engineer interview

user image Roshanara's World

posted on 22 Nov 2021

Interview experience
3
 Average
Difficulty level
 Moderate
Duration
 2-4 weeks
Result
 Not Selected

I applied via Naukri.com and was interviewed in May 2024.

1 Interview Round

1

Aptitude Test Round

Based on work and time ,time,profit and loss

Interview experience
3
 Average
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Company Website and was interviewed in Jun 2023.

5 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

Assignment Round

My own Experience: The respective candidate will be called for the written and GD after screening round. Then based on the head count they will decide to keep it online or offline, they treat you well during the test. But the thing is they won't select even if you clear the test, this is because during the day of my written test it was like around 3000 people attended for the test only out of the 3000 people 20-30 were selected. so, imagine how the screening was, I don't know why this company calls candidates to write test infornt of them, many candidates including me came to the venue intime all the way from A.P and other states, it is better to conduct the written test in online mode so that no one will spend entire 2 days to know due to this high level of severe competition they got rejection. And candidates can save Time, Efforts, Money.

3

Group Discussion Round

From the fellow members i got this information: This is also for elimination this round they have selected whom they want to be in.

4

Technical Round (4 Questions)

  • Q1. Regarding some Networking concepts.
  • Q2. DHCP, ARP, DNS, VPN, and a lot more
  • Q3. Read networking concepts.
  • Q4. Basics to Intermediate level.
5

HR Round (1 Question)

  • Q1. I don't have an idea related to this as i don't have any one i connect with the people who went till this round.

Interview Preparation Tips

Interview preparation tips for other job seekers - I have prepared and given the test really well, but unfortunately my selection was not done. I have googled all the Q&A's after the test and I had confidence that I'll definitely get selected. It completely depends upon them. All the very best! The entire info is just my experience only, this may change from person to person.
The most common question that most of us got during that day is: Why is the hiring team talking in Tamil among them, as most of the people are from different locations, I haven't seen this with any other MNC.
Hope you will definitely get a job in this company; it is doing really well and I hope this company will emerge more and more.
Thank you!

Zoho Interview FAQs

How many rounds are there in Zoho Technical Support Engineer interview?
Zoho interview process usually has 3-4 rounds. The most common rounds in the Zoho interview process are Aptitude Test, Technical and Group Discussion.
How to prepare for Zoho Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Zoho. The most common topics and skills that interviewers at Zoho expect are Application Support, Product Support, Technical Support, customer support and International Voice Process.
What are the top questions asked in Zoho Technical Support Engineer interview?

Some of the top questions asked at the Zoho Technical Support Engineer interview -

  1. Send an email to customer apologising the mistake made by the representat...read more
  2. Write and essay and email draft to a custo...read more
  3. java vs python , are you ok with night shifts , core values , projec...read more
How long is the Zoho Technical Support Engineer interview process?

The duration of Zoho Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.

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Interview Process at Zoho Technical Support Engineer

based on 24 interviews in last 1 year

4 Interview rounds

  • Aptitude Test Round
  • Group Discussion Round
  • Technical Round
  • HR Round
View more

People are getting interviews through

based on 36 Zoho interviews
Campus Placement
Company Website
Job Portal
WalkIn
Referral
31%
25%
25%
8%
8%
3% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Zoho Technical Support Engineer Salary
based on 524 salaries
₹2.1 L/yr - ₹10.8 L/yr
40% more than the average Technical Support Engineer Salary in India
View more details

Zoho Technical Support Engineer Reviews and Ratings

based on 70 reviews

4.1/5

Rating in categories

3.8

Skill development

3.7

Work-Life balance

4.3

Salary & Benefits

4.2

Job Security

4.2

Company culture

3.8

Promotions/Appraisal

3.8

Work Satisfaction

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