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Zoho Technical Support Engineer Interview Questions, Process, and Tips
Top Zoho Technical Support Engineer Interview Questions and Answers
- Q1. Send an email to customer apologising the mistake made by the representative
- Q2. Write and essay and email draft to a customer
- Q3. java vs python , are you ok with night shifts , core values , projects
Zoho Technical Support Engineer Interview Experiences
50 interviews found
Anonymous
I was interviewed before Oct 2023.
Git selected basic questions from OOP, English, Email writting..
Got selected 2 min to talk
(2 Questions)
- Q1. Project related questions
- Q2. About Zoho products
(1 Question)
- Q1. About concept like cloud computing,OOP
(1 Question)
- Q1. Friendly questions
I applied via LinkedIn and was interviewed in Nov 2022. There were 5 interview rounds.
Should be strong in grammar and logical reasonings. Very simple and easy round
(3 Questions)
- Q1. Will check your email drafting skills
- Q2. Write and essay and email draft to a customer
- Ans.
Tips for writing an effective email to a customer
Start with a clear subject line
Address the customer by name
Use a friendly and professional tone
Be concise and to the point
Offer a solution or next steps
End with a polite closing
Proofread for errors
Include any necessary attachments or links
- Q3. Send an email to customer apologising the mistake made by the representative
- Ans.
Apologize to customer for representative's mistake via email
Acknowledge the mistake made by the representative
Apologize sincerely for the inconvenience caused
Assure the customer that steps will be taken to prevent similar mistakes in the future
Offer a solution or compensation if applicable
Thank the customer for their understanding and continued support
(1 Question)
- Q1. Lot of tech questions about networks. DHCP Ip brute force attack and authentication and its types. I was asked to give a demo on any CRM tool.
(2 Questions)
- Q1. Prev work experience
- Ans.
I have 2 years of experience in technical support for a software company.
Provided technical assistance to customers via phone, email, and chat
Resolved software and hardware issues for clients
Documented and tracked customer issues using a ticketing system
Collaborated with development and QA teams to identify and resolve bugs
Trained new hires on technical support processes and procedures
- Q2. All basic HR round questions like ok with night shifts and salary expectation and family background etc.
Interview Preparation Tips
I applied via Company Website and was interviewed before Feb 2023. There were 2 interview rounds.
All about English and networking
(2 Questions)
- Q1. Topic given should speak 2min
- Q2. Phone pay and banks
What people are saying about Zoho
(2 Questions)
- Q1. Basic questions regarding cv
- Q2. Basic questions regarding cv and about company
(1 Question)
- Q1. Basic question about yourself
(1 Question)
- Q1. Technical questions with demo
(1 Question)
- Q1. Basic hr round about
Interview Preparation Tips
Zoho interview questions for designations
I applied via Walk-in and was interviewed before Oct 2023. There were 3 interview rounds.
Simple and easy grammers
Easytopics AI vs humans
(1 Question)
- Q1. Tell me about yourself and asking about networking questions
Interview Preparation Tips
Get interview-ready with Top Zoho Interview Questions
I applied via Company Website and was interviewed in Oct 2022. There were 3 interview rounds.
Essay writing ( tell me about your friend. I will tell about you)
Email writing(apologize for inconvenience to customer)
Grammatical error findings choose
(2 Questions)
- Q1. What is DHCP? About DNS?
- Ans.
DHCP is a network protocol that assigns IP addresses to devices on a network. DNS is a system that translates domain names to IP addresses.
DHCP stands for Dynamic Host Configuration Protocol
DHCP assigns IP addresses to devices on a network
DNS stands for Domain Name System
DNS translates domain names to IP addresses
DNS is used to access websites and other resources on the internet
- Q2. What is network? And more technical que from networking!!
Interview Preparation Tips
Skills evaluated in this interview
I applied via Campus Placement and was interviewed before Feb 2023. There were 3 interview rounds.
Easy process to shov ygfi yfxh ufdy
Group discussion totally selected by only 30 students
(1 Question)
- Q1. Yourself Family background Package expectations
Selected
I applied via Campus Placement and was interviewed before Mar 2023. There were 3 interview rounds.
Basic test in English language and grammar.
(2 Questions)
- Q1. Write an essay about the current scenario of engineering graduates.
- Q2. Create an advertisement.
- Ans.
Get reliable technical support with our team of experienced engineers. Call now!
24/7 availability for immediate assistance
Certified and knowledgeable engineers
Quick response time to resolve issues
Customized solutions for your specific needs
(1 Question)
- Q1. Testing the knowledge about Zoho and the personality of the candidate.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Mar 2022. There were 4 interview rounds.
Easy to intermediate questions of aptitude and reasoning
To speak up on the given topic
(2 Questions)
- Q1. 1.Introduce yourself
- Q2. 2.why should i hire you?
Interview Preparation Tips
BE CONFIDENT that is enough.
I applied via Naukri.com and was interviewed in May 2022. There were 3 interview rounds.
Quant and verbal
Common topics
(1 Question)
- Q1. Self Intro, Tell about covid
Interview Preparation Tips
Zoho Interview FAQs
Some of the top questions asked at the Zoho Technical Support Engineer interview -
The duration of Zoho Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.
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Zoho Technical Support Engineer Interview Process
based on 44 interviews
5 Interview rounds
- Aptitude Test Round
- Group Discussion Round
- Technical Round - 1
- Technical Round - 2
- HR Round
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Zoho Technical Support Engineer Reviews and Ratings
based on 72 reviews
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