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Zoho Technical Support Engineer Interview Questions, Process, and Tips

Updated 7 Feb 2025

Top Zoho Technical Support Engineer Interview Questions and Answers

View all 18 questions

Zoho Technical Support Engineer Interview Experiences

50 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed before Oct 2023.

Round 1 - Aptitude Test 

Git selected basic questions from OOP, English, Email writting..

Round 2 - Group Discussion 

Got selected 2 min to talk

Round 3 - Technical 

(2 Questions)

  • Q1. Project related questions
  • Q2. About Zoho products
Round 4 - Technical 

(1 Question)

  • Q1. About concept like cloud computing,OOP
Round 5 - HR 

(1 Question)

  • Q1. Friendly questions

I applied via LinkedIn and was interviewed in Nov 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Should be strong in grammar and logical reasonings. Very simple and easy round

Round 3 - Essay writing 

(3 Questions)

  • Q1. Will check your email drafting skills
  • Q2. Write and essay and email draft to a customer
  • Ans. 

    Tips for writing an effective email to a customer

    • Start with a clear subject line

    • Address the customer by name

    • Use a friendly and professional tone

    • Be concise and to the point

    • Offer a solution or next steps

    • End with a polite closing

    • Proofread for errors

    • Include any necessary attachments or links

  • Answered by AI
  • Q3. Send an email to customer apologising the mistake made by the representative
  • Ans. 

    Apologize to customer for representative's mistake via email

    • Acknowledge the mistake made by the representative

    • Apologize sincerely for the inconvenience caused

    • Assure the customer that steps will be taken to prevent similar mistakes in the future

    • Offer a solution or compensation if applicable

    • Thank the customer for their understanding and continued support

  • Answered by AI
Round 4 - Technical 

(1 Question)

  • Q1. Lot of tech questions about networks. DHCP Ip brute force attack and authentication and its types. I was asked to give a demo on any CRM tool.
Round 5 - HR 

(2 Questions)

  • Q1. Prev work experience
  • Ans. 

    I have 2 years of experience in technical support for a software company.

    • Provided technical assistance to customers via phone, email, and chat

    • Resolved software and hardware issues for clients

    • Documented and tracked customer issues using a ticketing system

    • Collaborated with development and QA teams to identify and resolve bugs

    • Trained new hires on technical support processes and procedures

  • Answered by AI
  • Q2. All basic HR round questions like ok with night shifts and salary expectation and family background etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your answers directly. If you don’t know just let them know that you don’t know the answer.

Technical Support Engineer Interview Questions Asked at Other Companies

asked in Salesforce
Q1. Admin Questions :- What is Relationships what are types of relati ... read more
asked in Zoho
Q2. Send an email to customer apologising the mistake made by the rep ... read more
asked in Salesforce
Q3. How you will get contact of account with name starting with abc.
Q4. What are the steps which you will follow if a customer calls and ... read more
Q5. How to release previous IP which assign to your device?
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

All about English and networking

Round 2 - One-on-one 

(2 Questions)

  • Q1. Topic given should speak 2min
  • Q2. Phone pay and banks
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Basic questions regarding cv
  • Q2. Basic questions regarding cv and about company
Round 3 - Technical 

(1 Question)

  • Q1. Basic question about yourself
Round 4 - Technical 

(1 Question)

  • Q1. Technical questions with demo
Round 5 - One-on-one 

(1 Question)

  • Q1. Basic hr round about

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company with good employees policy and facilities

Zoho interview questions for designations

 Technical Support Executive

 (3)

 Technical Support Associate

 (2)

 IT Technical Support Engineer

 (1)

 Support Engineer

 (1)

 Technical Engineer

 (1)

 Product Support Engineer

 (2)

 Tech Support

 (1)

 Technical Associate

 (1)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Oct 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Simple and easy grammers

Round 2 - Group Discussion 

Easytopics AI vs humans

Round 3 - Technical 

(1 Question)

  • Q1. Tell me about yourself and asking about networking questions

Interview Preparation Tips

Interview preparation tips for other job seekers - They will provide what to study about networking topics

Get interview-ready with Top Zoho Interview Questions

I applied via Company Website and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Essay writing ( tell me about your friend. I will tell about you)
Email writing(apologize for inconvenience to customer)
Grammatical error findings choose

Round 3 - Technical 

(2 Questions)

  • Q1. What is DHCP? About DNS?
  • Ans. 

    DHCP is a network protocol that assigns IP addresses to devices on a network. DNS is a system that translates domain names to IP addresses.

    • DHCP stands for Dynamic Host Configuration Protocol

    • DHCP assigns IP addresses to devices on a network

    • DNS stands for Domain Name System

    • DNS translates domain names to IP addresses

    • DNS is used to access websites and other resources on the internet

  • Answered by AI
  • Q2. What is network? And more technical que from networking!!

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well in essay and email writing...which will only decide for second round of interview

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Easy process to shov ygfi yfxh ufdy

Round 2 - Group Discussion 

Group discussion totally selected by only 30 students

Round 3 - HR 

(1 Question)

  • Q1. Yourself Family background Package expectations
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Basic test in English language and grammar.

Round 2 - Essay writing 

(2 Questions)

  • Q1. Write an essay about the current scenario of engineering graduates.
  • Q2. Create an advertisement.
  • Ans. 

    Get reliable technical support with our team of experienced engineers. Call now!

    • 24/7 availability for immediate assistance

    • Certified and knowledgeable engineers

    • Quick response time to resolve issues

    • Customized solutions for your specific needs

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Testing the knowledge about Zoho and the personality of the candidate.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and perform well.

I applied via Naukri.com and was interviewed in Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Easy to intermediate questions of aptitude and reasoning

Round 3 - Group Discussion 

To speak up on the given topic

Round 4 - Technical 

(2 Questions)

  • Q1. 1.Introduce yourself
  • Q2. 2.why should i hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be confident enough to answer the basic questions
BE CONFIDENT that is enough.

I applied via Naukri.com and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Aptitude Test 

Quant and verbal

Round 2 - Group Discussion 

Common topics

Round 3 - HR 

(1 Question)

  • Q1. Self Intro, Tell about covid

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to moderate. Be prepared Be confident

Zoho Interview FAQs

How many rounds are there in Zoho Technical Support Engineer interview?
Zoho interview process usually has 3-4 rounds. The most common rounds in the Zoho interview process are Aptitude Test, Technical and Group Discussion.
How to prepare for Zoho Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Zoho. The most common topics and skills that interviewers at Zoho expect are Application Support, Product Support, Technical Support, customer support and International Voice Process.
What are the top questions asked in Zoho Technical Support Engineer interview?

Some of the top questions asked at the Zoho Technical Support Engineer interview -

  1. Send an email to customer apologising the mistake made by the representat...read more
  2. Write and essay and email draft to a custo...read more
  3. java vs python , are you ok with night shifts , core values , projec...read more
How long is the Zoho Technical Support Engineer interview process?

The duration of Zoho Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.

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Zoho Technical Support Engineer Interview Process

based on 44 interviews

5 Interview rounds

  • Aptitude Test Round
  • Group Discussion Round
  • Technical Round - 1
  • Technical Round - 2
  • HR Round
View more
Zoho Technical Support Engineer Salary
based on 546 salaries
₹3 L/yr - ₹10.9 L/yr
43% more than the average Technical Support Engineer Salary in India
View more details

Zoho Technical Support Engineer Reviews and Ratings

based on 72 reviews

4.0/5

Rating in categories

3.9

Skill development

3.6

Work-life balance

4.3

Salary

4.2

Job security

4.2

Company culture

3.8

Promotions

3.8

Work satisfaction

Explore 72 Reviews and Ratings
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