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Zoho Technical Support Engineer Interview Questions, Process, and Tips

Updated 7 Feb 2025

Top Zoho Technical Support Engineer Interview Questions and Answers

View all 18 questions

Zoho Technical Support Engineer Interview Experiences

50 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Jun 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

My own Experience: The respective candidate will be called for the written and GD after screening round. Then based on the head count they will decide to keep it online or offline, they treat you well during the test. But the thing is they won't select even if you clear the test, this is because during the day of my written test it was like around 3000 people attended for the test only out of the 3000 people 20-30 were selected. so, imagine how the screening was, I don't know why this company calls candidates to write test infornt of them, many candidates including me came to the venue intime all the way from A.P and other states, it is better to conduct the written test in online mode so that no one will spend entire 2 days to know due to this high level of severe competition they got rejection. And candidates can save Time, Efforts, Money.

Round 3 - Group Discussion 

From the fellow members i got this information: This is also for elimination this round they have selected whom they want to be in.

Round 4 - Technical 

(4 Questions)

  • Q1. Regarding some Networking concepts.
  • Q2. DHCP, ARP, DNS, VPN, and a lot more
  • Q3. Read networking concepts.
  • Q4. Basics to Intermediate level.
Round 5 - HR 

(1 Question)

  • Q1. I don't have an idea related to this as i don't have any one i connect with the people who went till this round.

Interview Preparation Tips

Interview preparation tips for other job seekers - I have prepared and given the test really well, but unfortunately my selection was not done. I have googled all the Q&A's after the test and I had confidence that I'll definitely get selected. It completely depends upon them. All the very best! The entire info is just my experience only, this may change from person to person.
The most common question that most of us got during that day is: Why is the hiring team talking in Tamil among them, as most of the people are from different locations, I haven't seen this with any other MNC.
Hope you will definitely get a job in this company; it is doing really well and I hope this company will emerge more and more.
Thank you!
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Current pacakag
  • Q2. Role in current project

Technical Support Engineer Interview Questions Asked at Other Companies

asked in Salesforce
Q1. Admin Questions :- What is Relationships what are types of relati ... read more
asked in Zoho
Q2. Send an email to customer apologising the mistake made by the rep ... read more
asked in Salesforce
Q3. How you will get contact of account with name starting with abc.
Q4. What are the steps which you will follow if a customer calls and ... read more
Q5. How to release previous IP which assign to your device?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Aptitude Test 

Computer based examination

Round 2 - One-on-one 

(1 Question)

  • Q1. Basic Technical Questions
Round 3 - One-on-one 

(1 Question)

  • Q1. Intermediate level technical interview
Round 4 - One-on-one 

(1 Question)

  • Q1. Manager Interview
Round 5 - HR 

(1 Question)

  • Q1. Interview with HR

Interview Preparation Tips

Topics to prepare for Zoho Technical Support Engineer interview:
  • Computer Networking
  • Operating Systems
Interview preparation tips for other job seekers - Question will be come from the things you have mentioned in your Resume.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. About networking
  • Q2. Sql basics and more

Interview Preparation Tips

Interview preparation tips for other job seekers - Experience can be achieved and trying if u get ur goal

Zoho interview questions for designations

 Technical Support Executive

 (3)

 Technical Support Associate

 (2)

 IT Technical Support Engineer

 (1)

 Support Engineer

 (1)

 Technical Engineer

 (1)

 Product Support Engineer

 (2)

 Tech Support

 (1)

 Technical Associate

 (1)

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - Aptitude Test 

Techinical and logical questions

Round 2 - Technical 

(1 Question)

  • Q1. Basic technical Questions related to your profile

Get interview-ready with Top Zoho Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

It wak ok and 3000 people took the tst and i got selected to next qound the test had basic networking questions and logical and english

Round 3 - Group Discussion 

It happened with 15 of us and it was a like a debate everyone got chance and the GD topic was hero vs directors

Round 4 - Technical 

(4 Questions)

  • Q1. I am going to attend the interview will shre after i have done
  • Q2. What is nat? explain
  • Ans. 

    NAT stands for Network Address Translation. It is a process used in routers to modify network address information in packet headers while in transit.

    • NAT allows multiple devices on a local network to share a single public IP address

    • Types of NAT include Static NAT, Dynamic NAT, and Port Address Translation (PAT)

    • NAT helps improve security by hiding internal IP addresses from external networks

  • Answered by AI
  • Q3. Working of a router explain?
  • Ans. 

    A router is a networking device that forwards data packets between computer networks.

    • Routers operate at the network layer of the OSI model.

    • They use routing tables to determine the best path for data packets to reach their destination.

    • Routers can connect multiple networks together, such as a home network to the internet.

    • They use protocols like TCP/IP to communicate with other devices on the network.

  • Answered by AI
  • Q4. Diferent types of Nat
  • Ans. 

    Different types of NAT include Static NAT, Dynamic NAT, PAT (Port Address Translation), and NAPT (Network Address and Port Translation).

    • Static NAT maps a private IP address to a public IP address on a one-to-one basis.

    • Dynamic NAT maps multiple private IP addresses to a pool of public IP addresses.

    • PAT (Port Address Translation) maps multiple private IP addresses to a single public IP address using different ports.

    • NAPT (...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - u can do it study well the topics u recieve in mail and prepare for it

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Aptitude and verbal ability and technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Get prepare very well.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jan 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Easy with basic networking questions

Round 2 - Group Discussion 

Recent trends in networking

Round 3 - Technical 

(1 Question)

  • Q1. Easy networking questions
Round 4 - HR 

(1 Question)

  • Q1. Why u choose this field

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. Basic introduction and some basic technical questions
Round 3 - Technical 

(1 Question)

  • Q1. Past Experience questions DHCP Outlook related SMTP,pop3 How email works
Round 4 - HR 

(1 Question)

  • Q1. Salary expectation and past experience
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Basic reasoning question and communication skills

Round 2 - Group Discussion 

This round about weather, ai, battery vs petrol

Round 3 - Technical 

(1 Question)

  • Q1. I got rejected in this round
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Zoho Interview FAQs

How many rounds are there in Zoho Technical Support Engineer interview?
Zoho interview process usually has 3-4 rounds. The most common rounds in the Zoho interview process are Aptitude Test, Technical and Group Discussion.
How to prepare for Zoho Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Zoho. The most common topics and skills that interviewers at Zoho expect are Application Support, Product Support, Technical Support, customer support and International Voice Process.
What are the top questions asked in Zoho Technical Support Engineer interview?

Some of the top questions asked at the Zoho Technical Support Engineer interview -

  1. Send an email to customer apologising the mistake made by the representat...read more
  2. Write and essay and email draft to a custo...read more
  3. java vs python , are you ok with night shifts , core values , projec...read more
How long is the Zoho Technical Support Engineer interview process?

The duration of Zoho Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.

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Zoho Technical Support Engineer Interview Process

based on 44 interviews

5 Interview rounds

  • Aptitude Test Round
  • Group Discussion Round
  • Technical Round - 1
  • Technical Round - 2
  • HR Round
View more
Zoho Technical Support Engineer Salary
based on 551 salaries
₹3 L/yr - ₹10.8 L/yr
47% more than the average Technical Support Engineer Salary in India
View more details

Zoho Technical Support Engineer Reviews and Ratings

based on 72 reviews

4.0/5

Rating in categories

3.9

Skill development

3.6

Work-life balance

4.3

Salary

4.2

Job security

4.2

Company culture

3.8

Promotions

3.8

Work satisfaction

Explore 72 Reviews and Ratings
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