Zoho Technical Support Engineer Interview Questions, Process, and Tips

Should be strong in grammar and logical reasonings. Very simple and easy round

Q1. Will check your email drafting skills
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Q2. Write and essay and email draft to a customer
Ans. 
Tips for writing an effective email to a customer
• Start with a clear subject line

• Address the customer by name

• Use a friendly and professional tone

• Be concise and to the point

• Offer a solution or next steps

• End with a polite closing

• Proofread for errors

• Include any necessary attachments or links
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Q3. Send an email to customer apologising the mistake made by the representative
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Apologize to customer for representative's mistake via email
• Acknowledge the mistake made by the representative

• Apologize sincerely for the inconvenience caused

• Assure the customer that steps will be taken to prevent similar mistakes in the future

• Offer a solution or compensation if applicable

• Thank the customer for their understanding and continued support
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Q1. Lot of tech questions about networks. DHCP Ip brute force attack and authentication and its types. I was asked to give a demo on any CRM tool.
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Q1. Prev work experience
Ans. 
I have 2 years of experience in technical support for a software company.
• Provided technical assistance to customers via phone, email, and chat

• Resolved software and hardware issues for clients

• Documented and tracked customer issues using a ticketing system

• Collaborated with development and QA teams to identify and resolve bugs

• Trained new hires on technical support processes and procedures
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Q2. All basic HR round questions like ok with night shifts and salary expectation and family background etc.
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It was a 1 hour assessment with 10 quantitative, 10 technical, and 20 verbal questions, followed by essay and email writing tasks.

It was initially planned as a GD but ended as Self introduction and project explanation in a common forum.

Q1. They asked scenario based questions about handling customer issues
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Q2. They asked me why i applied for this role since i am from BE CSE background and several certifications
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It was a bit tough, you need to be educated on topics of verbal-ability, quantative, logical and computer networks

It was easy, you just need to talk without getting scared or stuttering

Q1. Tell me what you know about API
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Q2. Self introduction
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Q3. Internship and Projects
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Q4. Questions on service based and product based companies
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Q5. Is cloud computing exclusively software-based, or can it also be accessed as hardware?
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Q6. What is ping
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Telephonic interview

Q1. How dhcp works and explain it
Ans. 
DHCP is a network protocol that automatically assigns IP addresses to devices on a network.
• DHCP server assigns IP addresses to devices on a network

• DHCP clients request IP addresses from the DHCP server

• DHCP uses a lease mechanism to manage IP address assignments

• DHCP uses UDP port 67 for server and 68 for client communication
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Q2. What is APIPA ip address
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APIPA stands for Automatic Private IP Addressing, a feature in Windows that assigns a temporary IP address when DHCP server is not available.
• APIPA is used in Windows operating systems

• It assigns a temporary IP address in the range of 169.254.0.1 to 169.254.255.254

• APIPA is used when a device cannot obtain an IP address from a DHCP server
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Q1. Why do you want to join ZOHO
Ans. 
I want to join ZOHO because of its reputation for innovation, growth opportunities, and positive work culture.
• Impressed by ZOHO's innovative products and solutions

• Excited about the potential for growth and learning opportunities at ZOHO

• Attracted to ZOHO's positive work culture and employee-friendly policies
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