Zoho Technical Support Engineer Interview Questions, Process, and Tips

All kinds of aptitude, particulary advanced verbal.

It varies, not any specific topic

Q1. All networking concepts
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This was conducted via online and it was just a piece of cake of clearing the exam.

Q1. General topics like your dream company, skills you pursue, technology related article or simple topics may asked to be written. I hope they would just focus on the grammar part and the valid points is pres...read more
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Prepare on basic general and technical based stuffs which totally depends on the HR. They seek just for the fluency you have in English, which is very important for this role. If you are too lucky the HR might ask you to speak on a topic on ur wish for a minute.

Q1. They might ask you about the basic HR interview questions like are you ok for the Night shifts, salary package, previous work experience.
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Q1. This round would be dealing with Network related stuffs like DHCP, TCP/IP, DNS etc... Be sure of knowing all the basic topics on Networking.
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Like network and window server active direct basics question and some of them general English error mistaken ,reasoning.

Q1. Technical interview is very simple just asked questions from our resume . So , resume is our question paper. Then asked network oriented question. Switch, router,modem, hub
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Q2. My resume question basically I have an experience in database support . So question are asked like this. What is EB2? latest version of linux and windows What is putty ? Why it's used? How you clear the un...read more
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It was a general aptitude test, generic questions

Q1. Asked about previous experience
Ans. Most of the questions were from the resume. Just make sure to not to add false info on resume. Explained all details of my previous roles and responsibilities
Answered Anonymously
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Q2. Achievements in previous work
Ans. 
Improved customer satisfaction by resolving technical issues promptly and efficiently.
• Received multiple commendations from customers for providing excellent technical support.

• Reduced average resolution time by 30% through effective troubleshooting and problem-solving skills.

• Implemented a knowledge base system that improved team productivity and reduced repetitive support requests.

• Collaborated with cross-functional team...read more
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Speed distance, number series, reasoning questions

Presentation on given topic

Q1. Reason for joining
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Q2. Your expectation
Ans. 
I expect clear communication, problem-solving skills, technical knowledge, and a customer-focused approach.
• Clear communication skills are essential for understanding and resolving customer issues

• Strong problem-solving skills are necessary to troubleshoot technical problems effectively

• Technical knowledge of relevant systems and software is crucial for providing accurate support

• A customer-focused approach ensures that th...read more
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Q3. If gap justify it
Ans. 
The question is unclear and requires clarification.
• Ask for clarification on what 'gap justify it' means

• Provide examples of situations where a gap may or may not be justified
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Q1. Basic Demo round for Writer
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Q1. Demo for Zoho Writer
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Q1. Basic profile verification
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