Upload Button Icon Add office photos

Zoho

Compare button icon Compare button icon Compare

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

Zoho Technical Support Engineer Interview Questions, Process, and Tips

Updated 7 Feb 2025

Top Zoho Technical Support Engineer Interview Questions and Answers

View all 18 questions

Zoho Technical Support Engineer Interview Experiences

50 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Instagram and was interviewed in Jun 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Firstly they conduct the online aptitude test based on the English vocabulary, grammar, sentence formation and error correction.

Round 3 - Group Discussion 

Who ever clear the 1st round that candidates are ready give GD on the selected topics with proper communication.

Round 4 - Technical 

(1 Question)

  • Q1. In this round the company asked the basic technical questions regarding the networks and emails and more
Round 5 - HR 

(1 Question)

  • Q1. May be this round is choice .

Interview Preparation Tips

Topics to prepare for Zoho Technical Support Engineer interview:
  • English Language
  • Computer Skills
  • Computer Networking
  • email
Interview preparation tips for other job seekers - Be prepare in a well manner on English grammer and Computer basics and networking

Technical Support Engineer Interview Questions & Answers

user image 21BTU049 Sharmily.V

posted on 30 Jan 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jul 2023.

Round 1 - Aptitude Test 

It was easy and simple to answer

Round 2 - Group Discussion 

Different topics were given to speak

Round 3 - Technical 

(4 Questions)

  • Q1. It was good and interviewer was so friendly
  • Q2. Define service engine
  • Ans. 

    A service engine is a software component that manages and coordinates the execution of services in a distributed system.

    • A service engine acts as a central hub for service management and coordination.

    • It handles service discovery, routing, load balancing, and fault tolerance.

    • Examples of service engines include Apache ServiceMix, Mule ESB, and Microsoft BizTalk Server.

  • Answered by AI
  • Q3. Why doyou want this job
  • Q4. Why did you choose zoho
Round 4 - HR 

(1 Question)

  • Q1. Was little triggered and didn't ask any hr questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well and do your best

Technical Support Engineer Interview Questions Asked at Other Companies

asked in Salesforce
Q1. Admin Questions :- What is Relationships what are types of relati ... read more
asked in Zoho
Q2. Send an email to customer apologising the mistake made by the rep ... read more
asked in Salesforce
Q3. How you will get contact of account with name starting with abc.
Q4. What are the steps which you will follow if a customer calls and ... read more
Q5. How to release previous IP which assign to your device?
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Campus Placement and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

There are 50 questions include logical verbal and network basics.

Round 2 - Group Discussion 

If you shortliated on the first round you mey selected for this round

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Company Website and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - Aptitude Test 

Few email writing questions and rest were from Maths and three questions from reasoning

Zoho interview questions for designations

 Technical Support Executive

 (3)

 Technical Support Associate

 (2)

 IT Technical Support Engineer

 (1)

 Support Engineer

 (1)

 Technical Engineer

 (1)

 Product Support Engineer

 (2)

 Tech Support

 (1)

 Technical Trainer

 (1)

Interview experience
4
Good
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

All kinds of aptitude, particulary advanced verbal.

Round 3 - Group Discussion 

It varies, not any specific topic

Round 4 - Technical 

(1 Question)

  • Q1. All networking concepts

Get interview-ready with Top Zoho Interview Questions

Interview experience
3
Average
Difficulty level
-
Process Duration
4-6 weeks
Result
No response

I applied via Company Website and was interviewed in Feb 2023. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

This was conducted via online and it was just a piece of cake of clearing the exam.

Round 3 - Essay Writing 

(1 Question)

  • Q1. General topics like your dream company, skills you pursue, technology related article or simple topics may asked to be written. I hope they would just focus on the grammar part and the valid points is pres...
Round 4 - Group Discussion 

Prepare on basic general and technical based stuffs which totally depends on the HR. They seek just for the fluency you have in English, which is very important for this role. If you are too lucky the HR might ask you to speak on a topic on ur wish for a minute.

Round 5 - Telephonic Call 

(1 Question)

  • Q1. They might ask you about the basic HR interview questions like are you ok for the Night shifts, salary package, previous work experience.
Round 6 - Technical 

(1 Question)

  • Q1. This round would be dealing with Network related stuffs like DHCP, TCP/IP, DNS etc... Be sure of knowing all the basic topics on Networking.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Like network and window server active direct basics question and some of them general English error mistaken ,reasoning.

Round 2 - Technical 

(2 Questions)

  • Q1. Technical interview is very simple just asked questions from our resume . So , resume is our question paper. Then asked network oriented question. Switch, router,modem, hub
  • Q2. My resume question basically I have an experience in database support . So question are asked like this. What is EB2? latest version of linux and windows What is putty ? Why it's used? How you clear the un...

Interview Preparation Tips

Topics to prepare for Zoho Technical Support Engineer interview:
  • Networking
  • Windows Server
  • English error
Interview preparation tips for other job seekers - Try to prepare answer the question from ur resume and network concept basics and windows server concept basic to intermediate.
Try to learn some abbreviation and command related to windows server and network related
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It was a general aptitude test, generic questions

Round 3 - One-on-one 

(2 Questions)

  • Q1. Asked about previous experience
  • Ans. Most of the questions were from the resume. Just make sure to not to add false info on resume. Explained all details of my previous roles and responsibilities
  • Answered Anonymously
  • Q2. Achievements in previous work
  • Ans. 

    Improved customer satisfaction by resolving technical issues promptly and efficiently.

    • Received multiple commendations from customers for providing excellent technical support.

    • Reduced average resolution time by 30% through effective troubleshooting and problem-solving skills.

    • Implemented a knowledge base system that improved team productivity and reduced repetitive support requests.

    • Collaborated with cross-functional team...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself and tell your actual expectations. They may ask for numbers achieved.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Speed distance, number series, reasoning questions

Round 3 - Assignment 

Presentation on given topic

Round 4 - HR 

(3 Questions)

  • Q1. Reason for joining
  • Q2. Your expectation
  • Ans. 

    I expect clear communication, problem-solving skills, technical knowledge, and a customer-focused approach.

    • Clear communication skills are essential for understanding and resolving customer issues

    • Strong problem-solving skills are necessary to troubleshoot technical problems effectively

    • Technical knowledge of relevant systems and software is crucial for providing accurate support

    • A customer-focused approach ensures that th...

  • Answered by AI
  • Q3. If gap justify it
  • Ans. 

    The question is unclear and requires clarification.

    • Ask for clarification on what 'gap justify it' means

    • Provide examples of situations where a gap may or may not be justified

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic Demo round for Writer
Round 3 - One-on-one 

(1 Question)

  • Q1. Demo for Zoho Writer
Round 4 - HR 

(1 Question)

  • Q1. Basic profile verification

Zoho Interview FAQs

How many rounds are there in Zoho Technical Support Engineer interview?
Zoho interview process usually has 3-4 rounds. The most common rounds in the Zoho interview process are Aptitude Test, Technical and Group Discussion.
How to prepare for Zoho Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Zoho. The most common topics and skills that interviewers at Zoho expect are Application Support, Product Support, Technical Support, customer support and International Voice Process.
What are the top questions asked in Zoho Technical Support Engineer interview?

Some of the top questions asked at the Zoho Technical Support Engineer interview -

  1. Send an email to customer apologising the mistake made by the representat...read more
  2. Write and essay and email draft to a custo...read more
  3. java vs python , are you ok with night shifts , core values , projec...read more
How long is the Zoho Technical Support Engineer interview process?

The duration of Zoho Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Zoho Technical Support Engineer Interview Process

based on 44 interviews

5 Interview rounds

  • Aptitude Test Round
  • Group Discussion Round
  • Technical Round - 1
  • Technical Round - 2
  • HR Round
View more
Zoho Technical Support Engineer Salary
based on 546 salaries
₹3 L/yr - ₹10.9 L/yr
43% more than the average Technical Support Engineer Salary in India
View more details

Zoho Technical Support Engineer Reviews and Ratings

based on 72 reviews

4.0/5

Rating in categories

3.9

Skill development

3.6

Work-life balance

4.3

Salary

4.2

Job security

4.2

Company culture

3.8

Promotions

3.8

Work satisfaction

Explore 72 Reviews and Ratings
Member Technical Staff
1.5k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Technical Support Engineer
546 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Software Developer
405 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Software Engineer
81 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Web Developer
80 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Zoho with

Freshworks

3.5
Compare

Salesforce

4.0
Compare

SAP

4.2
Compare

TCS

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview