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Zoho Technical Support Engineer Interview Questions, Process, and Tips

Updated 7 Feb 2025

Top Zoho Technical Support Engineer Interview Questions and Answers

View all 18 questions

Zoho Technical Support Engineer Interview Experiences

50 interviews found

I applied via Campus Placement and was interviewed in Sep 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. They see your communication and how you handle pressure.
  • Q2. Questions based networking (just basics, can easily be studied through youtube and certain websites)

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and confident. The interviewer will push you to your limits. When I finished my HR interview, I never thought I would be selected, yet I got the offer letter. So never give up at any part of the interview.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Easy English, basic aptitude and essay writing

Round 3 - Group Discussion 

They will give topic and should talk for 2 mins

Round 4 - One-on-one 

(1 Question)

  • Q1. Technical questions

Technical Support Engineer Interview Questions Asked at Other Companies

asked in Salesforce
Q1. Admin Questions :- What is Relationships what are types of relati ... read more
asked in Zoho
Q2. Send an email to customer apologising the mistake made by the rep ... read more
asked in Salesforce
Q3. How you will get contact of account with name starting with abc.
Q4. What are the steps which you will follow if a customer calls and ... read more
Q5. How to release previous IP which assign to your device?

I applied via Campus Placement and was interviewed in Oct 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me a cherished memory from a trip with your friends

Interview Preparation Tips

Interview preparation tips for other job seekers - be honest about everything fluency and tone of your language is noted carefully . Even without a proper technical knowledge about computer science , anyone can get a fancy paycheck.

I applied via Campus Placement and was interviewed in Oct 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Where you will see yourself in three years

Interview Preparation Tips

Interview preparation tips for other job seekers - Fluency of English is the important skill for this role

Zoho interview questions for designations

 Technical Support Executive

 (3)

 Technical Support Associate

 (2)

 IT Technical Support Engineer

 (1)

 Support Engineer

 (1)

 Technical Engineer

 (1)

 Product Support Engineer

 (2)

 Tech Support

 (1)

 Technical Trainer

 (1)

Interview Questionnaire 

3 Questions

  • Q1. Round 1 - English comprehension and Writing an email to a customer/client regarding the due of your project.
  • Q2. Round 2 - HR Round technical - Asked to give a demo on Zoho books product
  • Q3. Round 3 - HR Interview

Get interview-ready with Top Zoho Interview Questions

I applied via Company Website and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Any given the topic, it related in collected all information is submit your mention tine.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please accept to the arts students Zoho platform freshers in best Life

I applied via Campus Placement and was interviewed in Aug 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Basic questions from speed and distance etc.. verbal and writing

Round 2 - Group Discussion 

Different topics based on current affairs

Round 3 - HR 

(3 Questions)

  • Q1. What is your family background?
  • Q2. Tell me about yourself.
  • Q3. Are you comfortable in relocation, Basic networking questions like DHCP, DNS . How are wifi modem work and what are the port in it

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company but you should prepare well for the interview process

Interview Questionnaire 

1 Question

  • Q1. Projects im college

Interview Preparation Tips

Interview preparation tips for other job seekers - confidence is the key,be well prepared

Interview Questionnaire 

1 Question

  • Q1. Java vs python , are you ok with night shifts , core values , projects
  • Ans. 

    I am comfortable with both Java and Python and willing to work night shifts. Core values are important to me and I have experience working on various projects.

    • I have experience working with both Java and Python

    • I am willing to work night shifts as required

    • Core values are important to me and I believe in honesty, integrity, and teamwork

    • I have worked on various projects in the past, including developing a web application ...

  • Answered by AI

Skills evaluated in this interview

I was interviewed before Jun 2016.

Interview Questionnaire 

2 Questions

  • Q1. Questions on Network Server, Domains and IP addresses
  • Q2. Generic question about my past working experience and Who Am I and Why Should I be part off the Organization.

Interview Preparation Tips

Round: Technical Interview
Experience: The interviewer tried to have an overview of my understanding about different segment and the overall knowledge that I have acquired from my past experience working in HCL as a Service Desk Analyst.
Tips: Always be crisp, specific and close ended to the question rather than stretching it, as then it might lead to fall in your own Open ended trap leading to more in depth question being probed by the Person interviewing and taking you way closer to Rejection

Round: HR Interview
Experience: The interviewer asked left and right of the recent happening and the inner growth as a Person in Me from my last working experience. The negative that i tend to still hold and what has been done to overcome it.
Tips: Believe in Yourself of what you are and what you can be to yourslef and for the Organization will mark you separate from the rest of the crowd. As more than right and impressive answers they look for how you are able to Express the actual You.

Skills: Interpersonal skills, Social Skills, Team Working Ability

Zoho Interview FAQs

How many rounds are there in Zoho Technical Support Engineer interview?
Zoho interview process usually has 3-4 rounds. The most common rounds in the Zoho interview process are Aptitude Test, Technical and Group Discussion.
How to prepare for Zoho Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Zoho. The most common topics and skills that interviewers at Zoho expect are Application Support, Product Support, Technical Support, customer support and International Voice Process.
What are the top questions asked in Zoho Technical Support Engineer interview?

Some of the top questions asked at the Zoho Technical Support Engineer interview -

  1. Send an email to customer apologising the mistake made by the representat...read more
  2. Write and essay and email draft to a custo...read more
  3. java vs python , are you ok with night shifts , core values , projec...read more
How long is the Zoho Technical Support Engineer interview process?

The duration of Zoho Technical Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.

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Zoho Technical Support Engineer Interview Process

based on 44 interviews

5 Interview rounds

  • Aptitude Test Round
  • Group Discussion Round
  • Technical Round - 1
  • Technical Round - 2
  • HR Round
View more
Zoho Technical Support Engineer Salary
based on 546 salaries
₹3 L/yr - ₹10.9 L/yr
43% more than the average Technical Support Engineer Salary in India
View more details

Zoho Technical Support Engineer Reviews and Ratings

based on 72 reviews

4.0/5

Rating in categories

3.9

Skill development

3.6

Work-life balance

4.3

Salary

4.2

Job security

4.2

Company culture

3.8

Promotions

3.8

Work satisfaction

Explore 72 Reviews and Ratings
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