Zaggle Prepaid Ocean Services Operations Manager Interview Questions and Answers

Q1. Tell us about past experience ?
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Q2. How many DSA know in market?
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Q1. Work Experience
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Q2. Product Knowledge
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Q3. Sales Knowledge
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Q1. About work experience.
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Q2. About your working and how you manage the things on day to day activities to achieve results.
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Q1. About yourself, your experience your education.
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Q2. About your work experience since starting of your carrier.
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Q3. About your family background.
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Q4. What is your working to achieve your numbers.
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Q5. How do you reduce idle percentage.
Ans. 
To reduce idle percentage, focus on optimizing workflow, improving communication, setting clear goals, and monitoring performance.
• Optimize workflow by identifying and eliminating bottlenecks or inefficiencies.

• Improve communication among team members to ensure tasks are being completed efficiently.

• Set clear goals and expectations for employees to keep them focused and motivated.

• Monitor performance regularly to identify ...read more
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Q6. How do you increase the productivity of your callers.
Ans. 
Increasing caller productivity through training, motivation, and efficient tools.
• Provide comprehensive training on product knowledge and communication skills

• Implement performance incentives to motivate callers to meet and exceed targets

• Utilize efficient call center software and tools to streamline processes and improve efficiency
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Q7. What are the strategies you are using to enhance your callers productivity and make them fruitful.
Ans. 
I implement training programs, provide resources, set clear goals, and offer regular feedback to enhance caller productivity.
• Implementing training programs to improve skills and knowledge

• Providing resources such as tools and technology to streamline processes

• Setting clear goals and expectations for callers to work towards

• Offering regular feedback and coaching to help callers improve performance
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With one of the team members. Case study to gauge problem solving skills, analytical abilities. What could be different reasons for drop in sale, how can each be identified and mitigated?

Q1. Stakeholder discussion This was with one of the senior stakeholders, to determine your communication skills as well as understanding about completely new business problem/sector in limited amount of time. ...read more
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Q1. Discussion with the HOD Usual fitment test. Past work experience, aspirations etc.
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Q1. About appraisal
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Q2. General question about gold like color of 22ct gold etc
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Q1. About salary with HR
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Q1. Background jobs
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Q2. Privious currier
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Q1. Skills and experience
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Q1. Behavioral question
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Q1. Project management
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