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To reduce idle percentage, focus on optimizing workflow, improving communication, setting clear goals, and monitoring performance.
Optimize workflow by identifying and eliminating bottlenecks or inefficiencies.
Improve communication among team members to ensure tasks are being completed efficiently.
Set clear goals and expectations for employees to keep them focused and motivated.
Monitor performance regularly to identify ...
Increasing caller productivity through training, motivation, and efficient tools.
Provide comprehensive training on product knowledge and communication skills
Implement performance incentives to motivate callers to meet and exceed targets
Utilize efficient call center software and tools to streamline processes and improve efficiency
I implement training programs, provide resources, set clear goals, and offer regular feedback to enhance caller productivity.
Implementing training programs to improve skills and knowledge
Providing resources such as tools and technology to streamline processes
Setting clear goals and expectations for callers to work towards
Offering regular feedback and coaching to help callers improve performance
Top trending discussions
I applied via Naukri.com and was interviewed before Jun 2021. There were 4 interview rounds.
Case study on two of three business questions.
I was interviewed in Oct 2016.
I would create a comprehensive marketing plan, including market research, target audience identification, pricing strategy, and promotional tactics.
Conduct market research to identify target audience and competitors
Develop a pricing strategy based on cost analysis and market demand
Create a promotional plan including advertising, PR, and social media campaigns
Coordinate with sales team to ensure product availability and...
I applied via Recruitment Consultant and was interviewed in Sep 2021. There were 3 interview rounds.
Create a function to generate a random key for a hashmap.
Use a combination of Math.random() and Math.floor() to generate a random index for the array of keys.
Ensure that the generated key is not already in use in the hashmap.
Return the generated key.
Bean lifecycle is the process of creating, initializing, using, and destroying a Java bean. REST webservices use HTTP methods like GET, POST, PUT, and DELETE to perform CRUD operations.
Bean lifecycle involves four stages: instantiation, initialization, usage, and destruction.
REST webservices use HTTP methods to perform CRUD operations: GET (fetch), POST (create), PUT (update), and DELETE (delete).
RESTful APIs follow th...
I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
I applied via Recruitment Consultant and was interviewed in Sep 2021. There were 4 interview rounds.
posted on 22 Jan 2025
I have over 10 years of experience in software development, with expertise in full stack development, project management, and team leadership.
Over 10 years of experience in software development
Expertise in full stack development
Strong project management skills
Proven track record in team leadership
Proficient in various programming languages such as Java, Python, and JavaScript
Previous records are essential for evaluating a candidate's past performance and experience.
Previous records provide insight into a candidate's work history and achievements
Look for consistency and progression in roles and responsibilities
Check for any gaps in employment or frequent job changes
Verify the accuracy of information provided by the candidate
Consider any relevant certifications or awards received
I applied via LinkedIn and was interviewed in Jul 2023. There were 2 interview rounds.
I applied via Naukri.com and was interviewed before Jun 2023. There were 2 interview rounds.
I do monthly planning by setting goals, creating a detailed schedule, allocating resources, monitoring progress, and adjusting as needed.
Set clear goals for the month
Create a detailed schedule outlining tasks and deadlines
Allocate resources such as budget, manpower, and materials
Monitor progress regularly to ensure goals are being met
Adjust the plan as needed based on feedback and changes in circumstances
Factors for risk management include identifying risks, assessing their impact, developing mitigation strategies, and monitoring progress.
Identifying potential risks and uncertainties
Assessing the likelihood and impact of each risk
Developing strategies to mitigate or manage risks
Monitoring and reviewing risks regularly
Implementing contingency plans in case of unexpected events
I applied via Referral and was interviewed in Dec 2023. There was 1 interview round.
based on 2 interviews
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based on 5 reviews
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