Xiaomi Service Center Customer Support Executive Interview Questions and Answers

Q1. Tell me About your Resume
Ans. 
Experienced customer support executive with strong communication skills and a proven track record of resolving customer issues.
• 5+ years of experience in customer support roles

• Proficient in handling customer inquiries and complaints

• Skilled in using CRM software to track customer interactions

• Successfully resolved 90% of customer issues within a timely manner

• Received multiple awards for excellent customer service
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Q2. How much year of experience you are holding
Ans. 
I have 5 years of experience in customer support roles.
• I have worked in customer support for 5 years

• I have experience handling customer queries and complaints

• I have worked in both phone and email support roles
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Q1. Self Brief Introduction
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Q1. Moderate level Questions
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Q1. Typing test Required Score 30
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Q1. Tell me about yourself
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Q2. Education and experience
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Q1. Any random topic
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Amcat test its difficult test

Q1. What is empathy and sympathy
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Q2. Tell about your strength and weakness
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Q1. Tell me about your self ?
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Q2. Tell me about your last weekend ?
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Q3. Where do you see yourself in 5 years ?
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Q4. What do you know about online transaction ?
Ans. 
Online transactions refer to the process of electronically transferring money or making payments over the internet.
• Online transactions involve the exchange of funds or information between a buyer and a seller through the internet.

• They are commonly used for purchasing goods and services, paying bills, transferring money, and more.

• Security measures such as encryption and authentication are crucial to protect sensitive in...read more
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Q5. What do you know about paytm?
Ans. 
Paytm is a digital payment platform that allows users to make online transactions, including mobile recharges, bill payments, and online shopping.
• Founded in 2010 by Vijay Shekhar Sharma

• Offers services like mobile recharges, bill payments, online shopping, and ticket bookings

• Allows users to transfer money to friends and family

• Provides cashback and discounts on transactions

• Has a digital wallet feature for storing money
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Basic doable test, nothing to worry about.

Q1. Your language would be tested,
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Q2. What did you do in previous role.
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why are you looking for a change?
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Q5. Where do you see yourself in 5 years?
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Q6. What are your strengths and weaknesses?
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Q7. Tell me about yourself.
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Q1. Where do you see yourself in 5 years?
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Share details of your previous job.
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Q5. Why should we hire you?
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Q6. What are your strengths and weaknesses?
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Q7. Tell me about yourself.
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Q1. HR Round questions
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Q2. About my self ,my qualifications
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Q3. About my job profile my ability
Ans. 
I'm a hard working person, self motivated and most important thing is I'm loyal to my work.
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Q4. Why should they hiring me
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I'm a key player of your company and I assure you you will never regret for hiring me.
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Q5. Why I want to work with tham
Ans. 
Because it's a reputed company and amezing product .
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Q6. I have laptop aur not
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Q7. What is BPO sector
Ans. 
BPO sector refers to the business process outsourcing industry where companies outsource non-core business functions to third-party service providers.
• BPO stands for Business Process Outsourcing.

• Companies outsource functions like customer support, technical support, data entry, and more to BPO service providers.

• BPO sector is known for cost efficiency, flexibility, and access to specialized skills.

• Examples of BPO compani...read more
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Q1. My self, my qualifications
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Q2. My ability,my strength and quality
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Q3. What are my weekness
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Q4. What are my quality
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Q5. Why should they hiring me
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Q6. Why I want to work with tham
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