WNS Presentation Specialist Interview Questions and Answers

Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record of leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. KIPs discussion
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Q1. Attrition and shrinkage explain
Ans. 
Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

• Both attrition and shrinkage can have a negative impact on operational efficiency ...read more
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Q2. Problem solving questions
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record in leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. Explain BPO KPIs
Ans. 
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
• BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

• Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

• These KPIs help BPO companies track and improve their operational e...read more
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Q1. Explain about Hyderabad(mostly asked present place people who lived)
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Q2. Introduce yourself?
Ans. 
I am a highly motivated and experienced A.r caller with a strong background in customer service and communication skills.
• Experienced in handling inbound and outbound calls

• Skilled in resolving customer queries and issues

• Proficient in using CRM software to update customer information
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Q1. Explain about schooling life ?
Ans. 
Schooling life was a formative period filled with learning, friendships, and personal growth.
• Attending classes and learning new subjects

• Making friends and forming relationships

• Participating in extracurricular activities like sports or clubs

• Dealing with challenges like exams and peer pressure

• Developing skills and interests that shape future career paths
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Q2. Explain about your dream?
Ans. 
My dream is to travel the world and experience different cultures.
• Traveling to countries in Asia, Europe, Africa, and South America

• Learning new languages and trying different cuisines

• Immersing myself in local traditions and customs

• Exploring historical landmarks and natural wonders

• Meeting people from diverse backgrounds and making lifelong memories
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Q3. Reason for choosing this particular domain?
Ans. 
I chose this domain because of my passion for helping people and my interest in the healthcare industry.
• Passion for helping others

• Interest in healthcare industry

• Opportunity to make a positive impact

• Desire to learn and grow in this field
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Q1. Tell me about yourself.
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Q2. What is your understanding of the job description?
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Q1. What was the last conflict with your manager?
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Q1. About Myself and Experience
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Q1. General introduction
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Q1. Tell me about yourself!
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Q2. What positive changes would you like to bring to the organization?
Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...read more
Answered by Jayeshkumar R Purohit
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You just need to focus on your grammer and English speaking

Q1. He will give any topic on which you will have to discuss
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Q2. For example environment global warming traffic etc
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Q3. Any topic which is related to any political party or social issues
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