Wipro Desktop Support Engineer Interview Questions, Process, and Tips

Q1. CPU 4BPP what is there problem
Ans. 
CPU 4BPP refers to a graphics mode that supports only 16 colors.
• 4BPP stands for 4 bits per pixel, which means each pixel can have one of 16 colors

• This graphics mode is outdated and not commonly used anymore

• The problem could be related to outdated hardware or software that does not support this mode
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Q2. Will wait for first answer
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Q3. Better we will discuss on interview
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Q1. DHCP DNS telnet server wds adds remote desktop iis
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Q2. CCNA networking router
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Q1. DHCP DNS telnet server wds adds remote desktop
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Q2. CCNA networking router
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Q3. Router configuration
Ans. 
Router configuration involves setting up and managing network devices to ensure proper communication between devices.
• Access the router's web interface using a web browser

• Configure basic settings such as network name and password

• Set up port forwarding to allow external access to specific devices

• Create and manage VLANs to segment network traffic

• Enable and configure security features such as firewalls and VPNs
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Q1. CCNA networking router configuration
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CCNA networking router configuration involves setting up and managing routers for efficient network communication.
• CCNA certification is required for router configuration

• Configuration involves setting up IP addresses, subnet masks, and default gateways

• Routing protocols like OSPF and EIGRP are used for efficient routing

• Security measures like access control lists (ACLs) are implemented to protect the network

• Examples of ro
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Q2. Router configuration CCNA
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Q3. CCNA networking router
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Q4. DNS telnet server router configuration
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Q1. How to rejoin domain
Ans. 
To rejoin a domain, you need to disjoin the computer from the domain first and then rejoin it.
• First, disjoin the computer from the domain by going to System Properties > Computer Name > Change > select Workgroup and restart the computer.

• Next, rejoin the computer to the domain by going to System Properties > Computer Name > Change > select Domain and enter the domain name.

• You will need domain admin credentials to rejoin...read more
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Q2. What is active directory
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, groups, etc.

• Allows for authentication and authorization of users

• Enables administrators to manage and secure network resources

• Supports single sign-on for users across different applications
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Q3. How to troubleshot system slowness issue
Ans. 
To troubleshoot system slowness, check for resource usage, run diagnostics, update software, and optimize settings.
• Check CPU, memory, and disk usage to identify resource bottlenecks

• Run system diagnostics to identify any hardware issues

• Update software and drivers to ensure system is running on the latest versions

• Optimize system settings such as startup programs and background processes

• Consider checking for malware or vi
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Q4. What is Dynamic host configuration protocol (DHCP)
Ans. 
DHCP is a network protocol that automatically assigns IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in reducing manual configuration errors

• Uses a lease mechanism to manage IP address assignments

• Commonly used in home networks, corporate networks, and internet service providers
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Q5. System not booting
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Q1. Genral intro and desktop related issues like ,REMOTE DESKTOP,OST,PST etc
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Q2. DHCP,DNS, VPN etc
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Q1. Tell me abaut your self?
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Q2. Are you with Wipro before ?
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Q1. How to configure outlook?
Ans. 
Configuring Outlook involves setting up email accounts, adding signatures, and customizing settings.
• Open Outlook and click on File

• Click on Add Account and enter email credentials

• Customize settings such as signature and automatic replies

• Set up rules for organizing emails

• Troubleshoot any issues with connectivity or syncing

• Regularly update and maintain Outlook for optimal performance
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Q2. Blu screen error? Office 365, letast os , Citrix
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Q1. Ask me about troubleshooting and hardware software system
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Q2. How to diagnose the problem of hardware and software
Ans. 
Diagnosing hardware and software problems involves identifying symptoms, conducting tests, analyzing data, and troubleshooting.
• Identify the symptoms reported by the user or observed on the system.

• Conduct hardware tests such as checking connections, running diagnostics tools, and monitoring performance.

• Conduct software tests such as checking for updates, scanning for malware, and verifying configurations.

• Analyze data co...read more
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Q3. How open safe mode in desktop
Ans. 
Safe mode can be accessed by restarting the computer and pressing a specific key or key combination before the Windows logo appears.
• Restart the computer

• Press F8 key repeatedly before Windows logo appears

• Select 'Safe Mode' option from the menu
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Aptitude test based on reasoning ability numerical method.

Q1. Whats your qualification?
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Q2. Why you are suitable for this job?
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Q3. Why we hire you ?
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