Wipro Desktop Support Engineer Interview Questions, Process, and Tips

Hardware and networking problem

Q1. Application related problems
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Q2. How to resolved Os installation problem
Ans. 
To resolve OS installation problems, check hardware compatibility, ensure proper boot order, and troubleshoot installation media.
• Check hardware compatibility with the OS being installed

• Ensure proper boot order in BIOS settings

• Troubleshoot installation media, such as checking for scratches or creating a new bootable USB

• Check for any error messages during installation and troubleshoot accordingly
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Q3. Windows update, internet connection problem, data recovery
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Q4. How to rectify data recovery, dual monitor connection
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To rectify data recovery, dual monitor connection, check cables, update drivers, and use data recovery software.
• Check cables and connections for dual monitor setup

• Update drivers for graphics card and monitor

• Use data recovery software to recover lost data

• Ensure proper backup procedures are in place to prevent data loss
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Q1. Share details of your previous job.
Ans. 
I worked as a Desktop Support Engineer at XYZ Company.
• Provided technical support to end-users for hardware and software issues

• Installed, configured, and maintained desktops, laptops, and peripherals

• Troubleshot network connectivity problems and resolved them

• Assisted in the setup and maintenance of servers and network equipment

• Managed user accounts and permissions in Active Directory

• Created and updated documentation for
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Q2. Why should we hire you?
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I have the technical skills, experience, and dedication to excel in the role of a Desktop Support Engineer.
• I have a strong background in troubleshooting and resolving desktop hardware and software issues.

• I am highly skilled in providing excellent customer service and support.

• I have experience in managing and maintaining desktop systems in a corporate environment.

• I am proactive in identifying and implementing solutions ...read more
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Q3. Why are you looking for a change?
Ans. 
Looking for new challenges and growth opportunities in a different environment.
• Seeking a more challenging role to enhance my skills and knowledge.

• Interested in exploring new technologies and advancements in the field.

• Want to work in a different company culture and environment.

• Seeking better career growth and advancement opportunities.

• Looking for a change in location or work-life balance.
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Q4. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a senior Desktop Support Engineer, leading a team and implementing innovative solutions.
• Advancing to a senior role in Desktop Support

• Leading a team of support engineers

• Implementing innovative solutions to improve efficiency

• Continuing professional development and certifications

• Building strong relationships with clients and stakeholders
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Q5. What are your strengths and weaknesses?
Ans. 
My strengths include strong technical skills, problem-solving abilities, and excellent communication skills. My weaknesses include a tendency to be overly detail-oriented and a desire for perfection.
• Strength: Strong technical skills - I have a deep understanding of desktop support technologies and can quickly troubleshoot and resolve issues.

• Strength: Problem-solving abilities - I am skilled at identifying and resolving...read more
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Q6. Tell me about yourself.
Ans. 
I am a highly skilled Desktop Support Engineer with a passion for troubleshooting and resolving technical issues.
• Experienced in providing technical support to end-users for hardware, software, and network-related problems

• Proficient in diagnosing and resolving desktop and laptop hardware and software issues

• Skilled in installing, configuring, and maintaining operating systems and software applications

• Knowledgeable in tro...read more
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Q1. Os installed and networking , what is hardware
Ans. 
Hardware refers to the physical components of a computer system, such as the motherboard, CPU, RAM, and hard drive.
• Hardware is the physical components that make up a computer system

• Examples of hardware include the motherboard, CPU, RAM, hard drive, and network interface card

• Hardware is essential for a computer system to function properly

• Hardware can be upgraded or replaced to improve performance or fix issues
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Q1. Ms outlook ,ip configuration full details
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Q1. Basic computer knowledge, Very basic networking concepts and knowledge. Communication skills check
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Q1. BGV discussion, Salary Discussion and Offer review, Company policies and perks details.
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Q1. How will you take System backup
Ans. 
System backup can be taken using various methods depending on the type of system and data.
• Identify the type of system and data to be backed up

• Choose a backup method such as full, incremental or differential

• Select a backup location such as external hard drive or cloud storage

• Schedule regular backups to ensure data is always up to date

• Test the backup to ensure it can be restored in case of a system failure
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Q2. What will you do if your system is infected with the malware and how will you backup
Ans. 
If infected with malware, isolate system, run antivirus scan, remove malware, backup data to external device.
• Isolate infected system from network to prevent further spread of malware

• Run antivirus scan to detect and remove malware

• If antivirus scan fails, use malware removal tools or seek professional help

• Backup important data to external device before attempting any fixes

• Ensure backup device is not infected with malware
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Q1. What is ad in domain
Ans. 
AD stands for Active Directory, which is a Microsoft technology used for managing computers and users in a network.
• AD is a centralized database that stores information about network resources such as computers, users, and printers.

• It allows administrators to manage and control access to network resources.

• AD uses a hierarchical structure of domains, trees, and forests to organize network resources.

• It provides authentica...read more
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Q2. What is ip conflict in network
Ans. 
IP conflict occurs when two devices on the same network have the same IP address.
• Occurs when two devices have the same IP address

• Can cause network connectivity issues

• Can be resolved by assigning a unique IP address to each device
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