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Air India

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3.7

based on 1.3k Reviews

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Air India Senior Customer Service Executive Interview Questions and Answers

Updated 18 Dec 2023

Air India Senior Customer Service Executive Interview Experiences

2 interviews found

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 18 Dec 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction and technical questions your work related
    • Add your answer
  • Q2. Situation based questions
    • Add your answer
Round 3 - Google meet 

(2 Questions)

  • Q1. Technical questions
    • Add your answer
  • Q2. How you manage customer complain on Arrival (MHB)
  • Ans. 

    I manage customer complaints on arrival by actively listening, empathizing, and resolving their issues promptly.

    • Actively listen to the customer's complaint without interrupting

    • Empathize with the customer and acknowledge their frustration

    • Apologize for any inconvenience caused and assure them that their complaint will be addressed

    • Resolve the issue promptly by offering a solution or escalating it to the appropriate depart...

    • Answered by AI
    View 1 more answer
Round 4 - Medical 

(1 Question)

  • Q1. Only paper work
    • Add your answer

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 24 Aug 2022

I applied via Walk-in and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. I'm Anshuman Mishra and i start Airlines job in 2010 till 2018 and still I'm looking airport jobs
    • Add your answer
  • Q2. Anyone Question which is regarding in side the airport with passenger
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I have experience in Airport and i want to work with Airlines

Senior Customer Service Executive Interview Questions Asked at Other Companies

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Q1. What is you are quaficantion ? What is You are habits? What is yo ... read more
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asked in Startek
Q2. if customer start abusing you. How will you handle him?
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asked in Bafna Clothing Company
Q3. What is ur quaficantion? What is you are age ? What is you are co ... read more
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asked in Bafna Clothing Company
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asked in Bafna Clothing Company
Q5. What is u r quaficantion? what is you are age ? What is you are c ... read more
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Top trending discussions

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Interview Tips & Stories
2w
mrstorm
Verified Icon
·
works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Interview questions from similar companies

Senior Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 31 Dec 2022

Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Group Discussion 

Latest gd topics and if gd is cleared then on personal interview they will ask you about yourself to check your english

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why indigo airlines Are you able to work on odd shifts
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - English speaking skills and young candidates preffered

Senior Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Kanchan Rajan Kowey

posted on 3 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Previous job experience , salary expectations
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please dress well carry your original certificates along with your passport

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 9 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell about your favorite place and why?
    • View 4 more answers
  • Q2. Advantages of Social media
  • Ans. 

    Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

    • Increased brand awareness through social media platforms

    • Improved customer engagement and communication

    • Cost-effective marketing through targeted advertising

    • Ability to gather customer feedback and insights

    • Opportunity to build brand loyalty and advocacy

    • Access to a wider audience ...

    • Answered by AI
    View 1 more answer
  • Q3. Why indigo?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 18 Oct 2021

I applied via Company Website and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why indigo? Tell me about indigo.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good . It's basically 2 rounds. Both are HR rounds.

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 2 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
    • View 10 more answers
  • Q2. If u need to ask me a question?
    • Add your answer
  • Q3. Yes sir..... When i need to join..
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...


2.self introduction.... And about company...

Customer Service Executive Interview Questions & Answers

Spicejet user image Anonymous

posted on 16 Jul 2022

I applied via Walk-in and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Can you tell me about yourself?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I want to help you.The interview is done today but there is little hope.Because I was a little nervous. will you help me?

Customer Service Executive Interview Questions & Answers

Spicejet user image Anonymous

posted on 6 Apr 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Monster and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CONFIDENT

Customer Service Executive Interview Questions & Answers

Spicejet user image Anonymous

posted on 11 May 2021

Interview Questionnaire 

1 Question

  • Q1. Why you want to join SpiceJet
    • Add your answer
More about working at Air India

Air India Interview FAQs

How many rounds are there in Air India Senior Customer Service Executive interview?
Air India interview process usually has 3 rounds. The most common rounds in the Air India interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Air India Senior Customer Service Executive interview?

Some of the top questions asked at the Air India Senior Customer Service Executive interview -

  1. How you manage customer complain on Arrival (M...read more
  2. Anyone Question which is regarding in side the airport with passen...read more
  3. I'm Anshuman Mishra and i start Airlines job in 2010 till 2018 and still I'm lo...read more

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Air India Senior Customer Service Executive Interview Process

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Interview experience

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Air India Senior Customer Service Executive Salary
based on 40 salaries
₹2.5 L/yr - ₹6 L/yr
At par with the average Senior Customer Service Executive Salary in India
View more details

Air India Senior Customer Service Executive Reviews and Ratings

based on 9 reviews

4.3/5

Rating in categories

4.2

Skill development

4.1

Work-life balance

3.7

Salary

4.2

Job security

4.0

Company culture

3.7

Promotions

3.8

Work satisfaction

Explore 9 Reviews and Ratings
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