Vishal Mega Mart Head Cashier Interview Questions and Answers

Q1. Tell me something about yourself
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Q2. What are customer gets angry
Ans. 
Customers may get angry due to various reasons such as long wait times, incorrect pricing, or poor customer service.
• Long wait times at checkout

• Incorrect pricing or scanning errors

• Poor customer service or rude behavior from staff

• Out of stock items or unmet expectations

• Issues with returns or refunds
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Q3. What are customer not currently offer in pos
Ans. 
Some items that customers are not currently offered in the point of sale system.
• Gift cards for other retailers

• Customized loyalty programs

• Digital receipts

• Product recommendations based on past purchases
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Q4. What will do you if you are asked to make extra sales from tha store
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Q1. What will do you if tha customer payment is made through card and does not came to you
Ans. 
If a customer's payment is made through card and they do not come to collect it, I would follow the store's policy for handling unclaimed items.
• Check the store's policy on handling unclaimed items paid for by card

• Attempt to contact the customer using the contact information provided during the transaction

• Hold onto the item for a specified period of time before taking further action, such as returning the payment or don
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Q2. What to do if there are expired goods the store
Ans. 
Remove expired goods from shelves, mark down prices if necessary, and dispose of properly.
• Immediately remove expired goods from shelves to prevent customers from purchasing them

• Check if there is a policy in place for marking down prices on expired goods

• Dispose of expired goods properly according to store guidelines

• Communicate with management about the situation and any necessary actions
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Q3. If your manager asks you for extra time
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Q4. And if you are called for any shift what will you do
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Q5. What will do you if someone is stealing coins in the store
Ans. 
I would discreetly observe the individual to gather evidence, then report the incident to a manager for further action.
• Observe the individual discreetly to gather evidence

• Report the incident to a manager immediately

• Do not confront the individual directly
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Q6. What will you do if there is an offer on an item and there is no offer on it
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Q7. What will you do if the customer wants to return some item
Ans. 
I would politely ask the customer for the reason for the return, check the store's return policy, and process the return accordingly.
• Politely ask the customer for the reason for the return

• Check the store's return policy to ensure the item is eligible for return

• Process the return by following the store's procedures

• Offer an exchange or refund based on the store's policy
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Q8. What do you do if there is a line at your counter
Ans. 
I would efficiently serve each customer in line while maintaining a positive attitude and ensuring accuracy in transactions.
• Acknowledge the line and assure customers that you will assist them shortly

• Work quickly and efficiently to process transactions

• Maintain a positive and friendly attitude towards customers

• Call for backup if the line is too long or if there are complex transactions to handle
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Q9. And if the customer gets angry at you
Ans. 
I would remain calm, listen to their concerns, and try to find a solution to address their issue.
• Remain calm and composed

• Listen actively to the customer's concerns

• Apologize for any inconvenience caused

• Offer a solution or escalate to a manager if necessary
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Q10. Ha kha k aya hai j
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Q11. Jab hai hai to kya
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Q12. Agar Apka Khuch
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Q1. Hate me ata ha
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Q2. Ab Tum kya karoge
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Q3. Hana khich nhi kare
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Q1. Tell me about yourself.
Ans. 
I am an experienced head cashier with strong leadership skills and a passion for providing excellent customer service.
• Experienced head cashier

• Strong leadership skills

• Passionate about customer service
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Q2. What is your family background?
Ans. 
My family background is diverse and has shaped my values and work ethic.
• My parents come from different cultural backgrounds, which has exposed me to different perspectives and traditions.

• I have siblings who have pursued various careers, inspiring me to work hard and explore different opportunities.

• My family has always emphasized the importance of education and continuous learning.

• We have a strong sense of community and...read more
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Q3. Whah is your family background
Ans. 
My family background is diverse and multicultural, with members from different countries and ethnicities.
• My parents are from different countries, which has exposed me to different cultures and traditions.

• I have relatives who speak multiple languages, allowing me to learn and appreciate different ways of communication.

• My family values diversity and inclusivity, which has shaped my perspective on working with people from...read more
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Q1. SAP basis and database (oracle) question
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Q2. IT Network related question
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Q1. Personal detail,salary negotiations and documents verification
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It was a GD of 6 people where a Current Affairs topic was provided by the panel.

Q1. Tell us something about yourself
Ans. 
I am a dedicated and experienced professional with a strong background in leadership and team management.
• Over 5 years of experience in management roles

• Skilled in motivating and leading teams to achieve goals

• Strong communication and problem-solving abilities

• Previously managed a team of 20+ employees at XYZ Company
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Q2. What are your hobbies?
Ans. 
My hobbies include hiking, reading, and playing the guitar.
• I enjoy hiking in the mountains and exploring new trails.

• I love reading fiction novels in my free time.

• I have been playing the guitar for several years and enjoy learning new songs.
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Q3. Situation - If you're the Store Manager for a large store and a big sale day coming up in the next week, do you use pamphlets for marketing even if it is not approved by your manager/SOP but you know that ...read more
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English grammar, Behavioral test,analytical skills

HR will give the topic
likewise the group member of 10 starts to discuss about the topic

Q1. Final interview with HR
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Q2. 1.Self introduction 2. Family background 3. Intention of joining in this company
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Q1. My self & my hobby questions.
Ans. My self Sonu kumar. My hobby like cricket.
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Q2. My working job questions
Ans. More super market working ASM position. 2/12/2012 to 30/12/21
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Q1. My family knowledge questions
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Q2. I am married . I have two children.
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Q1. How to control shrinkage
Ans. 
Shrinkage can be controlled through effective inventory management, employee training, and implementing security measures.
• Implementing a robust inventory management system to accurately track and monitor stock levels.

• Conducting regular inventory audits to identify any discrepancies and take corrective actions.

• Training employees on proper handling and storage of merchandise to minimize damage and loss.

• Implementing secur...read more
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Q2. How to control expiry & Damages
Ans. 
Controlling expiry and damages requires proper inventory management and regular checks.
• Implement a first-in, first-out (FIFO) system to ensure older products are used or sold first

• Regularly check expiration dates and remove expired products from inventory

• Store products in appropriate conditions to prevent damage or spoilage

• Train staff on proper handling and storage of products

• Track inventory levels and adjust ordering
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Q1. What is Dashboard& profit &loss
Ans. 
A dashboard is a visual representation of data and key performance indicators. Profit and loss is a financial statement that shows a company's revenues and expenses during a specific period.
• Dashboard is a tool used to monitor and analyze data in real-time

• It provides a quick overview of the performance of a business or organization

• Profit and loss statement is a financial report that shows a company's revenues, expenses,...read more
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Q2. What is your family background
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