Vindhya e-Info Media Customer Service Executive Interview Questions and Answers

Q1. Introduction and all
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Q2. Previous work experience
Ans. 
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative at Company X for 2 years

• Managed a team of 5 customer service agents at Company Y

• Received positive feedback from customers for my problem-solving skills
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Typing test and listening test

Q1. Ms Excel shortcut keys
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Q2. Other troubleshooting questions
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Q1. Manager round will ask about your strengths and weakness
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Q2. Why do you want to join and all
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passionate about helping customers and resolving their issues

• Strong communication and problem-solving skills

• Previous experience in customer service roles

• Excited about the opportunity to work with a reputable company
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Q1. What is your favorite season and why?
Ans. 
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
• I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

• The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

• Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

• I enjoy the festive...read more
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Q2. Which movie is your favorite and why
Ans. 
My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
• The Shawshank Redemption is a classic film directed by Frank Darabont.

• The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

• The film explores themes of friendship, h...read more
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It was a typing test on a computer

Q1. Tell us about yourself
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Q2. How much salary expectation
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Q1. Customer executive means
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Q2. Introduce yourself
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Q1. Self details and work experience
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Q2. They will ask about Self details
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Q3. They will ask about work details
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Q4. Work experience
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Q5. They will ask for self details and skills which we are having
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Q1. About you and last experience
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Q1. Brief yourself and do you know Marathi well
Ans. 
I am a customer service executive with 5 years of experience. I am fluent in Marathi.
• 5 years of experience in customer service

• Fluent in Marathi language

• Ability to effectively communicate with customers

• Experience in handling customer queries and complaints

• Strong problem-solving skills
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Q1. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional service.
• I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

• I am highly skilled in active listening and problem-solving, which allows me to understand customer needs and provide effective solutions.

• I am adept at building rapport with customer...read more
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Q2. TELL ME SOMETHING ABOUT SELF?
Ans. 
I am a dedicated and empathetic customer service executive with excellent communication skills.
• I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

• I am skilled in active listening and problem-solving, ensuring customer satisfaction.

• I have a friendly and approachable demeanor, which helps in building rapport with customers.

• I am proficient in using customer ...read more
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Q1. About myself experience
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Q1. Typing test myself checking the patience hesitation
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