Vindhya e-Info Media Chat and Email Support Executive Interview Questions and Answers

Round was easy but tricky questions

It is having to make achieve with there tests

Q1. About your working skills
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced Chat and Email Support Executive with excellent communication skills.
• I have worked in the customer service industry for 5 years, providing support through chat and email channels.

• I am proficient in using various customer support software and tools, such as Zendesk and Freshdesk.

• I have a strong ability to multitask and handle multiple customer inquiries simultaneously.

• I am skilled in res...read more
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Q2. What is Daily routine
Ans. 
A daily routine refers to a set of activities or tasks that an individual regularly performs on a daily basis.
• A daily routine typically includes activities such as waking up, getting ready, eating meals, working or studying, engaging in hobbies or leisure activities, and sleeping.

• It helps individuals establish a sense of structure, organization, and productivity in their lives.

• Examples of daily routines can vary depend...read more
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Q3. What is your last Designation in any company
Ans. 
Customer Support Executive
• Provided chat and email support to customers

• Resolved customer queries and issues

• Assisted customers in troubleshooting technical problems

• Maintained customer satisfaction by ensuring timely and accurate responses

• Collaborated with cross-functional teams to resolve complex customer issues
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Q4. Why should i Hire you in My company
Ans. 
I am the ideal candidate for this role because of my strong communication skills, problem-solving abilities, and experience in providing excellent customer support.
• I have excellent communication skills, both written and verbal, which are essential for chat and email support.

• I am a problem solver and have a proven track record of resolving customer issues efficiently and effectively.

• I have experience in providing except...read more
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Q1. What do you know about sales?
Ans. 
Sales involves the process of selling products or services to customers in exchange for money.
• Sales is the process of persuading potential customers to purchase a product or service.

• It involves identifying customer needs and providing solutions that meet those needs.

• Sales can be done through various channels such as direct selling, online sales, or retail stores.

• Effective sales techniques include building relationships...read more
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Q2. Can you tell me about why there is gap between your study?
Ans. 
Took a break to focus on gaining practical experience and developing skills relevant to the role.
• Took time off to gain practical experience through internships or part-time jobs

• Focused on developing skills relevant to the role through courses or certifications

• Needed time to address personal commitments or health issues
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Round was easy but tricky questions

Q1. Introduction of self ?
Ans. 1st fall Thanks for asking about me. I'm saritha rani from Hyderabad Telangana state and i have completed b.com(computers, applications) at the Mahesh nagar radika opposite the line and my strength is my attitude and my weekness is dad mom. And i have two sisters and 2 brothers. Thankyou 😊
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Maths test n English common test ?

Q1. What is urs professionals?
Ans. 
Our professionals are highly skilled and experienced in providing excellent chat and email support services.
• Our professionals have excellent communication skills

• They are trained to handle customer queries and complaints efficiently

• They have a good understanding of the products and services offered by the company

• They are proficient in using chat and email support software

• They are patient and empathetic towards customers

• ...read more
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Q2. My professional sports team leader an growth skills
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced Chat and Email Support Executive with excellent communication skills.
• I have worked in the customer service industry for 5 years, providing support through chat and email channels.

• I am proficient in using various customer support software and tools, such as Zendesk and Freshdesk.

• I have a strong ability to multitask and handle multiple customer inquiries simultaneously.

• I am skilled in res...read more
Answered by AI
Add your answer
Q2. What is Daily routine
Ans. 
A daily routine refers to a set of activities or tasks that an individual regularly performs on a daily basis.
• A daily routine typically includes activities such as waking up, getting ready, eating meals, working or studying, engaging in hobbies or leisure activities, and sleeping.

• It helps individuals establish a sense of structure, organization, and productivity in their lives.

• Examples of daily routines can vary depend...read more
Answered by AI
Add your answer
Q3. What is your last Designation in any company
Ans. 
Customer Support Executive
• Provided chat and email support to customers

• Resolved customer queries and issues

• Assisted customers in troubleshooting technical problems

• Maintained customer satisfaction by ensuring timely and accurate responses

• Collaborated with cross-functional teams to resolve complex customer issues
Answered by AI
Add your answer
Q4. Why should i Hire you in My company
Ans. 
I am the ideal candidate for this role because of my strong communication skills, problem-solving abilities, and experience in providing excellent customer support.
• I have excellent communication skills, both written and verbal, which are essential for chat and email support.

• I am a problem solver and have a proven track record of resolving customer issues efficiently and effectively.

• I have experience in providing except...read more
Answered by AI
Add your answer

Q1. There were 3 rounds common questions are about your hobbies yourself and job discription.
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