Varthana Senior Collection Executive Interview Questions and Answers

Q1. Education and personal details
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Q1. Introduce yourself
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Q1. How to deal customer
Ans. 
To deal with customers effectively, listen actively, empathize, provide solutions, and follow up.
• Listen actively to understand customer needs and concerns

• Empathize with the customer's situation and show genuine care

• Provide personalized solutions that address the customer's specific needs

• Follow up with the customer to ensure satisfaction and build long-term relationships
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Q1. Communication skills
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Q2. Customer interaction
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1st round interview with TM,
Attitude with customer, dealer, and seniors, with knowledge of area and product.

Q1. Ms Office package and internet access knowledge
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Q2. Why we select you for ths role
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Q3. How can you increase our sale
Ans. 
By identifying customer needs, building relationships, and offering personalized solutions.
• Conduct market research to identify customer needs and preferences.

• Build strong relationships with customers through regular communication and follow-up.

• Offer personalized solutions that meet the specific needs of each customer.

• Provide exceptional customer service to ensure customer satisfaction and loyalty.

• Collaborate with marke...read more
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Q1. What is the policy of home loan
Ans. 
Home loan policies vary by lender but typically involve borrowing a sum of money to purchase a property, with the property serving as collateral.
• Home loan policies differ among lenders in terms of interest rates, repayment terms, and eligibility criteria.

• Borrowers usually need to make a down payment and pay closing costs when obtaining a home loan.

• The property being purchased serves as collateral for the loan, meaning ...read more
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Q2. Home loan process
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Q3. What is the criteria for home loan process?
Ans. 
Criteria for home loan process include credit score, income verification, employment history, and property appraisal.
• Credit score is a major factor in determining eligibility for a home loan.

• Income verification is necessary to ensure the borrower can afford the loan.

• Employment history is considered to assess stability and ability to repay the loan.

• Property appraisal is conducted to determine the value of the property b
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Q4. How do you attend a client ?
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Q5. What document need for home loan process
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Documents required for a home loan process include proof of identity, income, residence, property documents, and bank statements.
• Proof of identity (such as Aadhar card, passport, or driver's license)

• Proof of income (such as salary slips, income tax returns, or bank statements)

• Proof of residence (such as utility bills or rental agreement)

• Property documents (such as sale deed, NOC, or property tax receipts)

• Bank statement...read more
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