Uber
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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I applied via LinkedIn and was interviewed in Sep 2023. There were 3 interview rounds.
To reduce contact rate, implement self-service options, improve website FAQs, and provide proactive communication.
Implement self-service options such as chatbots or automated phone systems
Improve website FAQs to address common customer inquiries
Provide proactive communication through email or text alerts
Reduce contact rates related to lost item
Multiple questions from cross-functional teams
By implementing features such as real-time driver ratings, personalized recommendations, and improved driver training programs.
Implement real-time driver ratings to ensure quality service
Offer personalized recommendations based on user preferences and past rides
Enhance driver training programs to improve professionalism and customer service
Introduce in-app feedback system for continuous improvement
I applied via Referral and was interviewed in Feb 2024. There were 2 interview rounds.
Case related to uber to be solved in 48 hours
Uber interview questions for designations
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I once worked late into the night to fix a critical bug before a major product launch.
Stayed late at the office to troubleshoot and resolve a critical bug
Collaborated with cross-functional teams to expedite the resolution process
Ensured the bug was fixed before the scheduled product launch
I was obsessed over customers when I led a project to revamp our product based on customer feedback.
Conducted extensive customer interviews to understand their pain points and needs
Analyzed customer data and feedback to identify trends and common requests
Worked closely with the development team to prioritize and implement customer-driven changes
Regularly solicited feedback from customers on new features and updates
Obse...
I applied via Job Portal and was interviewed in Oct 2024. There were 2 interview rounds.
Increase Gpay txns by 5x
The Root Cause Analysis (RCA) of a 5% drop in Google Docs usage.
Investigate recent changes or updates to Google Docs that may have caused user dissatisfaction.
Analyze user feedback and reviews to identify any common issues or complaints.
Check for any technical issues or bugs that may be affecting the performance of Google Docs.
Review competitor products to see if there are any new features or improvements that may have...
My favorite product is the iPhone. Metrics I would track include user engagement, retention rate, customer satisfaction, and revenue growth.
User engagement: tracking daily active users, time spent on the device, and frequency of app usage.
Retention rate: monitoring how many users continue to use the product over time.
Customer satisfaction: collecting feedback through surveys, reviews, and customer support interactions.
...
Queries around DI, Quant etc.
Good exhaustive set of coding interviews
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