TVS Motor Automobile Service Advisor Interview Questions and Answers for Experienced

Customer satisfaction parameters measure how well a service meets customer expectations and needs.

• Response Time: Quick resolution of issues enhances satisfaction. For example, a service engineer resolving a problem within an hour.

• Quality of Service: High-quality service leads to positive experiences. For instance, thorough and effective repairs.

• Communication: Clear and timely updates keep customers informed. For exampl...read more

Vehicle product complaints refer to issues reported by customers regarding vehicle performance, safety, and features.

• Engine performance issues, such as stalling or reduced power.

• Transmission problems, including slipping gears or delayed shifting.

• Electrical system failures, like malfunctioning lights or battery issues.

• Suspension complaints, such as excessive noise or poor ride quality.

• Interior features not functioning,

SCR (Selective Catalytic Reduction) is a technology used to reduce nitrogen oxide emissions in diesel engines.

• SCR systems inject a urea-based solution (commonly known as Diesel Exhaust Fluid or DEF) into the exhaust stream.

• The urea reacts with nitrogen oxides (NOx) in the presence of a catalyst, converting them into harmless nitrogen and water.

• SCR is widely used in heavy-duty vehicles, such as trucks and buses, to meet...read more

Workshop automation involves using technology to streamline and enhance workshop operations, improving efficiency and productivity.

• Automated scheduling systems can optimize workflow and reduce downtime.

• Inventory management software helps track parts and supplies in real-time.

• Diagnostic tools can quickly identify issues in machinery, reducing repair time.

• Robotic systems can assist in repetitive tasks, such as assembly o...read more

The question is asking if Jinar worked on electronic circuits.

• Yes, Jinar has experience working with electronic circuits.

• Jinar has worked on designing and troubleshooting electronic circuits.

• Jinar has knowledge of various electronic components and their functions.

Service Management is the process of planning, coordinating, and optimizing the delivery of services to meet the needs of customers.

• Service Management involves designing, transitioning, delivering, and improving services to ensure they meet customer requirements.

• It includes processes, policies, and procedures to manage service delivery and support.

• Examples of Service Management frameworks include ITIL (Information Tech...read more

The load capacity of BYD trucks varies depending on the model and configuration.

• Load capacity of BYD trucks can range from 1 ton to over 10 tons.

• Specific load capacity can be found in the specifications provided by BYD for each truck model.

• Factors such as chassis design, engine power, and suspension system contribute to the load capacity of BYD trucks.

I will handle the situation calmly and professionally, ensuring their safety and satisfaction.

• Listen to their concerns and empathize with their situation

• Offer alternative options or solutions

• Ensure their safety and well-being

• Maintain a professional demeanor and attitude

• Follow company policies and procedures

• Provide excellent customer service to ensure their satisfaction