TVS Motor Automobile Service Advisor Interview Questions and Answers

The load capacity of BYD trucks varies depending on the model and configuration.

• Load capacity of BYD trucks can range from 1 ton to over 10 tons.

• Specific load capacity can be found in the specifications provided by BYD for each truck model.

• Factors such as chassis design, engine power, and suspension system contribute to the load capacity of BYD trucks.

Service Management is the process of planning, coordinating, and optimizing the delivery of services to meet the needs of customers.

• Service Management involves designing, transitioning, delivering, and improving services to ensure they meet customer requirements.

• It includes processes, policies, and procedures to manage service delivery and support.

• Examples of Service Management frameworks include ITIL (Information Tech...read more

The engine starting process involves several steps to ignite the fuel and air mixture in the engine cylinders.

• The ignition key is turned to the 'on' position, which activates the fuel pump and other electrical components.

• The starter motor engages the flywheel, which turns the engine over.

• Fuel is injected into the cylinders and mixed with air.

• The spark plugs ignite the fuel and air mixture, causing combustion and starti...read more

I will handle the situation calmly and professionally, ensuring their safety and satisfaction.

• Listen to their concerns and empathize with their situation

• Offer alternative options or solutions

• Ensure their safety and well-being

• Maintain a professional demeanor and attitude

• Follow company policies and procedures

• Provide excellent customer service to ensure their satisfaction