TruConnect Solutions Senior Customer Service Representative Interview Questions and Answers

SVA stands for Service Level Agreement and it defines the level of service a customer can expect from a company.

• SVA outlines the specific services provided by a company and the standards to which they will be delivered

• It includes details such as response times, resolution times, and availability of support

• For example, a company may have an SVA that guarantees a response to customer inquiries within 24 hours

The ozone layer is a protective layer in the Earth's stratosphere that absorbs most of the sun's harmful ultraviolet radiation.

• Protects living organisms on Earth from harmful ultraviolet radiation

• Prevents skin cancer, cataracts, and other health issues in humans

• Helps maintain the Earth's temperature balance by absorbing and reflecting solar radiation

• Damages to the ozone layer can lead to increased UV radiation reaching

I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

• Remain calm and professional

• Listen actively to the customer's complaint

• Empathize with their situation and apologize for any inconvenience caused

• Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

• Follow up with the customer to ensure their iss