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TruConnect Solutions

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4.4

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TruConnect Solutions Senior Customer Service Representative Interview Questions and Answers

Updated 23 Nov 2021

TruConnect Solutions Senior Customer Service Representative Interview Experiences

1 interview found

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 23 Nov 2021

Interview Questionnaire 

2 Questions

  • Q1. Why you want to work in customer service field.
    • Add your answer
  • Q2. What skills do we need customer service background
    • Add your answer

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Interview Tips & Stories
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Zemoso Technical Interview
Hi guys, If anyone attended a zemoso technical interview, kindly let me know the questions to be expected. Thanks Zemoso
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Customer Care Representative Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 29 Jul 2021

I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. About yourself, what is service and sales, how can you sale your products , sale me your pen,
    • Add your answer
  • Q2. Description about you your qualifications and experiences of previous job
    • Add your answer
  • Q3. Different ideas about products selling
  • Ans. 

    Different ideas about product selling

    • Understanding customer needs and preferences

    • Highlighting unique features and benefits

    • Offering promotions and discounts

    • Providing excellent customer service

    • Creating a sense of urgency to buy

    • Tailoring sales approach to individual customers

    • Answered by AI
    Add your answer
  • Q4. Why a customer buy anything from you like a pen figure out the points
  • Ans. 

    Customers buy from us because we offer quality products and excellent customer service.

    • We offer a wide range of high-quality products to choose from.

    • Our prices are competitive and affordable.

    • We provide excellent customer service and support.

    • We offer fast and reliable shipping and delivery options.

    • We have a hassle-free return and exchange policy.

    • We offer special promotions and discounts to our loyal customers.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was tough and total 4 round interview like HR round, then VC round then AMCAT test and Face to Face interview

Customer Service Representative Interview Questions & Answers

AT&T user image Anonymous

posted on 1 Nov 2022

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Some grammmr and vocabulary test
    • Add your answer
Round 3 - interview 

(2 Questions)

  • Q1. How would you handle angry customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to the customer's complaint

    • Empathize with their situation and apologize for any inconvenience caused

    • Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

    • Follow up with the customer to ensure their iss

    • Answered by AI
    Add your answer
  • Q2. Why do you want to work here?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - easy interview, they are just looking for your english language skills
More about working at TruConnect Solutions
  • HQ - Los Angeles, California, United States (USA)
  • Telecom

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