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TruConnect Solutions Interview Questions and Answers
TruConnect Solutions Interview Experiences
1 interview found
Senior Customer Service Representative Interview Questions & Answers
Anonymous
posted on 23 Nov 2021
Interview Questionnaire
2 Questions
- Q1. Why you want to work in customer service field.
- Ans.
I am passionate about helping others and believe customer service is vital for building strong relationships and enhancing satisfaction.
Passion for Helping Others: I find fulfillment in assisting customers and resolving their issues, as seen when I helped a frustrated client find a solution quickly.
Building Relationships: I enjoy creating lasting connections with customers, which I demonstrated by following up with cli...
- Q2. What skills do we need customer service background
- Ans.
Key skills for customer service include communication, problem-solving, empathy, and product knowledge to enhance customer satisfaction.
Effective Communication: Clear and concise communication helps in understanding customer needs and providing accurate information. For example, using simple language when explaining complex issues.
Active Listening: Listening attentively to customers ensures their concerns are fully und...
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I applied via Referral and was interviewed before Aug 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. My profile was related to SAP finance and data migration. So the questions regarding same area were asked
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Just started myself introduction.
- Q2. Inform about myself and nothing so much they asked.
Interview Preparation Tips
I applied via Other and was interviewed before Mar 2018. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Serivece expression plz told
- Ans.
Service expression refers to the way services are communicated and perceived by customers.
Service expression includes verbal and non-verbal communication.
Example: A friendly greeting at a restaurant enhances customer experience.
It involves understanding customer needs and responding appropriately.
Example: A customer service representative actively listening to a complaint.
- Q2. Customer choice given service and reply best response
- Q3. How much transfer customer
- Ans.
The question is unclear and lacks context.
Request clarification on what is meant by 'transfer customer'
Ask for more information about the specific role and responsibilities of an Assistant Manager
Seek clarification on the purpose or objective behind the question
- Q4. 6000/ customer satisfaction guaranteed service
Interview Preparation Tips
Skills: Communication
I appeared for an interview before May 2016.
Interview Preparation Tips
kannan s k
I appeared for an interview in Aug 2017.
Interview Questionnaire
1 Question
- Q1. About my current status
Interview Preparation Tips
Experience: I have discussed about present and able to attend the training
Interview Questionnaire
1 Question
- Q1. Reason for relieving the previous company. Basical Aptitude test
Interview Preparation Tips
Experience: Previous profile experience
Interview Questionnaire
1 Question
- Q1. Questions asked about products knowledge, roles and responsibilities
Interview Preparation Tips
Experience: Questions asked about products knowledge, roles and responsibilities
Interview Questionnaire
3 Questions
- Q1. The questions primarily started with discussion on my internships and minor project
- Q2. Many questions were asked about OOPs concepts like virtual function, multiple inheritance, function overloading etc you are supposed to define and implement all of them on paper
- Q3. I was asked about my favorite subject, opted computer networks. So, was asked about computer networks basics like ISO OSI, virtual LANs, QoS, AdHoc networks, WiiMax and Wifi
Interview Preparation Tips
Experience: Technical continues for about 35 minutes, the questions primarily started with discussion on my internships and minor project.
Many questions were asked about OOPs concepts like virtual function, multiple inheritance, function overloading etc you are supposed to define and implement all of them on paper.
I was asked about my favorite subject, opted computer networks. So, was asked about computer networks basics like ISO OSI, virtual LANs, QoS, AdHoc networks, WiiMax and Wifi.
Round: HR Interview
Experience: I was primarily asked about my family background, likes, hobbies etc
College Name: NA
I appeared for an interview in Mar 2017.
Interview Questionnaire
5 Questions
- Q1. Related to semiconductors, processors etc. were asked.
- Q2. Strength
- Q3. Weaknesses
- Q4. Hobbies
- Q5. If there are 200 fishes in an aquarium. 99% are red. How many fishes have to be removed to make the red fishes 98 % in the aquarium?
- Ans.
To make the red fishes 98%, 50 fishes have to be removed from the aquarium.
Calculate 1% of 200 fishes to find the number of red fishes.
Subtract the number of red fishes from 200 to find the number of non-red fishes.
Calculate 2% of the total number of fishes to find the desired number of red fishes.
Subtract the desired number of red fishes from the current number of red fishes to find the number of fishes to be removed.
Interview Preparation Tips
Experience: There were 40 aptitude questions of variable difficulty. More questions revolved around topics like time and work, distance, speed, time, profit loss, age etc.
Tips: A regular and prior preparation will go a long way in determining a good test score.
Use tricks to solve the questions and calculations should be fast.
Duration: 30 minutes
Total Questions: 40
Round: Test
Experience: The questions weren't that tough when it came to programming. An example would be conversion of temperature from Celsius to Fahrenheit and vice versa. This was a question in my paper. So I'm hoping the difficulty would be more or less the same.
Tips: Do certified programming courses. They help you a lot in cracking good jobs.
Duration: 45 minutes
Total Questions: 3
Round: Puzzle Interview
Tips: This can be tough if you can't imagine scenarios and situations. So make sure you inculcate critical problem solving thinking in your everyday life. I feel that's the best way to do things in this round.
Round: Technical Interview
Experience: This was a short interview so not much happened.
Tips: Whatever you do just know your stuff properly.
Round: HR Interview
Experience: It was a simple interview. Basic questions and their basic answers helped me get through it.
Tips: The tip would be to stay positive in your approach while answering the questions
Skills: Technical Skill, Interpersonal Communication, Aptitude
College Name: VIT Vellore
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