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Toppr Customer Success Manager Interview Questions and Answers for Experienced
Toppr Customer Success Manager Interview Experiences for Experienced
1 interview found
Anonymous
I applied via Company Website and was interviewed in Oct 2019. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me about your past experience ? Could you tell us how relevant were your previous job responsibilities to this ?
- Ans.
I have 5 years of experience in customer success roles, where I managed client relationships, provided support, and ensured customer satisfaction.
Managed client relationships to ensure customer satisfaction
Provided support and assistance to customers
Implemented strategies to increase customer retention and loyalty
Collaborated with cross-functional teams to address customer needs
Utilized CRM systems to track customer in
- Q2. Why do you want to join Toppr ?
Interview Preparation Tips
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Selected
I applied via AngelList and was interviewed before May 2022. There were 3 interview rounds.
(1 Question)
- Q1. About your background, understanding about the role, expectations setting
(1 Question)
- Q1. Detailed discussion on customer success profile and role and responsibilities
I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Why did you choose Simplilearn?
- Q2. What are the data analysis tools you have worked on?
- Ans.
I have worked on various data analysis tools including Excel, Tableau, and Google Analytics.
Proficient in Excel for data manipulation and analysis
Experience with Tableau for data visualization and reporting
Familiarity with Google Analytics for web analytics and reporting
Knowledge of SQL for querying and analyzing data
Experience with Python and R for statistical analysis and modeling
- Q3. Are you ok to work on US shift?
(3 Questions)
- Q1. Do you know about our business, I mean what we actually do at Simplilearn?
- Q2. What is the difficulties you have faced in your customer success role?
- Q3. What was your portfolio in customer success role?
- Ans.
I managed a portfolio of 50+ clients in my previous customer success role.
Managed a diverse portfolio of clients from various industries
Developed and executed customer success plans to ensure client satisfaction and retention
Collaborated with cross-functional teams to address client needs and concerns
Achieved a 95% client retention rate
Provided regular reporting and analysis to senior management
Interview Preparation Tips
(4 Questions)
- Q1. Tell me something about yourself?
- Ans. 1- Always start with your name, city where do you belong with current location of living. 2- Preceding with your current qualification or job experience alongwith some relevant skills, thereafter you could add some other expertise that relevant to JD (which have you applied for?) 3- Closed introduction with speaking about one best fit skill that extremely required for the position and you already have that skill. Thank...
- Q2. How did you know or get about this job position opening?
- Ans. Always keep it simple and short like I got to know about this position through my LinkedIn profile wherein I applied for the same.
- Q3. What do you know about Byjus or any company in which you have applied for job?
- Ans. Always speak about company vision and mission and some their best services along with brief details of their inception in the market. Tip:- Please go and do Google about company before an interview in which company you are going to get interview. And prepare bit yourself about this question.
- Q4. Why do you want to work in our company?
- Ans. Show your realistic interest in the form of some vision of your career matching with their company's mission and vision. Example:- I want to assist students in solving their queries with latest modern way of education system which is the foundation of byjus company to provide their students solution. Therefore I am able to see my goals matching with company and I really want to work without byjus as they always provid...
Interview Preparation Tips
Just be focused and be aware of Job Description that is it matching to your resume or not?
Then provide responses as per the situation and questions which would be asked in an interview.
All the very best!
Break a leg 😀
I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How will you pursue parents of the child to buy our tablets?
- Ans.
I will highlight the benefits of our tablets for children's education and offer discounts or promotions to attract parents.
Emphasize the educational benefits of our tablets
Offer discounts or promotions to attract parents
Provide testimonials from satisfied parents
Partner with schools or educational institutions to promote our tablets
Create engaging and informative marketing materials targeted towards parents
Offer a tria...
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Dec 2020. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. SQL questions
- Q2. Guestimates around sizing
- Ans.
Guestimates around sizing
Guestimates are rough estimates based on limited information
They are useful in situations where precise data is not available
Factors such as historical data, industry benchmarks, and expert opinions can be used to make guestimates
Guestimates should be clearly communicated as rough estimates and not taken as exact figures
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Dec 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Previous Experience, Some SQL Questions, Business Acumen.
Interview Preparation Tips
I applied via LinkedIn and was interviewed before Aug 2021. There was 1 interview round.
(1 Question)
- Q1. Previous experience previous ctc expected ctc etc
Interview Preparation Tips
- Sales
I applied via Recruitment Consultant and was interviewed in Dec 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Will u be able to manage job stress
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Aug 2021. There were 4 interview rounds.
(1 Question)
- Q1. What are your salary expectations?
(2 Questions)
- Q1. Google sheet questions
- Q2. Previous work experience
(1 Question)
- Q1. Sql queries about a complex problem statement
(1 Question)
- Q1. This was just a formal round. What are expectations?
Interview Preparation Tips
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Toppr Customer Success Manager Reviews and Ratings
based on 1 review
Rating in categories
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|
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salaries
| ₹2.3 L/yr - ₹7 L/yr |
|
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125
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