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upGrad Customer Success Manager Interview Questions and Answers

Updated 24 May 2023

upGrad Customer Success Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AngelList and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About your background, understanding about the role, expectations setting
Round 3 - One-on-one 

(1 Question)

  • Q1. Detailed discussion on customer success profile and role and responsibilities

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why did you choose Simplilearn?
  • Q2. What are the data analysis tools you have worked on?
  • Ans. 

    I have worked on various data analysis tools including Excel, Tableau, and Google Analytics.

    • Proficient in Excel for data manipulation and analysis

    • Experience with Tableau for data visualization and reporting

    • Familiarity with Google Analytics for web analytics and reporting

    • Knowledge of SQL for querying and analyzing data

    • Experience with Python and R for statistical analysis and modeling

  • Answered by AI
  • Q3. Are you ok to work on US shift?
Round 3 - One-on-one 

(3 Questions)

  • Q1. Do you know about our business, I mean what we actually do at Simplilearn?
  • Q2. What is the difficulties you have faced in your customer success role?
  • Q3. What was your portfolio in customer success role?
  • Ans. 

    I managed a portfolio of 50+ clients in my previous customer success role.

    • Managed a diverse portfolio of clients from various industries

    • Developed and executed customer success plans to ensure client satisfaction and retention

    • Collaborated with cross-functional teams to address client needs and concerns

    • Achieved a 95% client retention rate

    • Provided regular reporting and analysis to senior management

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be energetic and be confident while giving your interview.
Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 1- Always start with your name, city where do you belong with current location of living. 2- Preceding with your current qualification or job experience alongwith some relevant skills, thereafter you could add some other expertise that relevant to JD (which have you applied for?) 3- Closed introduction with speaking about one best fit skill that extremely required for the position and you already have that skill. Thank...
  • Answered Anonymously
  • Q2. How did you know or get about this job position opening?
  • Ans. Always keep it simple and short like I got to know about this position through my LinkedIn profile wherein I applied for the same.
  • Answered Anonymously
  • Q3. What do you know about Byjus or any company in which you have applied for job?
  • Ans. Always speak about company vision and mission and some their best services along with brief details of their inception in the market. Tip:- Please go and do Google about company before an interview in which company you are going to get interview. And prepare bit yourself about this question.
  • Answered Anonymously
  • Q4. Why do you want to work in our company?
  • Ans. Show your realistic interest in the form of some vision of your career matching with their company's mission and vision. Example:- I want to assist students in solving their queries with latest modern way of education system which is the foundation of byjus company to provide their students solution. Therefore I am able to see my goals matching with company and I really want to work without byjus as they always provid...
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident and calm and don't think too much about questions and responses.
Just be focused and be aware of Job Description that is it matching to your resume or not?
Then provide responses as per the situation and questions which would be asked in an interview.
All the very best!
Break a leg 😀

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(6 Questions)

  • Q1. Share details of your previous job.
  • Q2. Why should we hire you?
  • Q3. Why are you looking for a change?
  • Q4. Where do you see yourself in 5 years?
  • Q5. What are your strengths and weaknesses?
  • Q6. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - just work on your communication you must have a good command of English and they usually as the essential questions only.

I applied via Referral and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Salary package

Interview Preparation Tips

Interview preparation tips for other job seekers - very easy process..2 rounds only

I applied via Job Fair and was interviewed before Feb 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

What is aptitude test?

Round 3 - Group Discussion 

Online study and off-line which one is better?

Round 4 - Case Study 

Someone not interested in assignments.

Round 5 - One-on-one 

(2 Questions)

  • Q1. Why you choice to join with us
  • Ans. Because write now Indias largest and most trusted education system is BYJU'S. thats why not one me everyone want to join his/her children in BYJU'S.
  • Answered Anonymously
  • Q2. What is more important to you education or money?
  • Ans. Obviously is education because educated person make money so easily and how to hold the mobey they know very well
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Understand what they needs to us

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Ask some questions about my self and previously what i did and some questions related to company...
  • Q2. Tell me about your self
  • Q3. What are the skills you have
  • Q4. Why are you choose this company
Round 3 - Aptitude Test 

They share some apptitude questions and communication related questions to answer them...

Round 4 - Group Discussion 

Take a one topic from my self to discuss with other to communicate....how easily

Interview Preparation Tips

Topics to prepare for Skill Lync Data Analyst interview:
  • Python
  • MySQL
  • Machine Learning
  • Tableau
  • Excel
Interview preparation tips for other job seekers - To be confident while giving answers to the infrent of interviewer...and good communication skills and good eye contact to everyone
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Technical questions mostly around sql, project based and few theoretical questions on python
Round 2 - Technical 

(1 Question)

  • Q1. This was one of the most grilled interview i have given, require moderate level of sql understanding, was asked to share screen and solve it , also i had show how it is working then basic questions of py...
Round 3 - HR 

(1 Question)

  • Q1. Was asked basic HR questions

Interview Preparation Tips

Topics to prepare for Simplilearn Data Analyst interview:
  • SQL
  • Python
  • Excel
  • Case Studies
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. The first round was a basic telephonic interview. Then simple basic SQL questions and some question based on Normalisation and DBMS were asked.
Round 2 - Technical 

(1 Question)

  • Q1. This was the toughest Data Analyst Interview I have faced till now. Interview was of 1 hr. Required higher level of SQL understanding. Asked to share screen and then solve SQL queries. Question based on jo...
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2024. There were 5 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Question based on Window Functions in sql
  • Q2. Order of execution
  • Ans. 

    Order of execution refers to the sequence in which operations are carried out in a program or system.

    • Execution starts from the top of the program and moves downwards.

    • Operations within parentheses are executed first.

    • Multiplication and division are executed before addition and subtraction.

    • Functions are executed when they are called.

    • Control structures like loops and conditionals affect the order of execution.

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. Write a sql query to find out different routes for a airline. Table has two columns which are destination and source
  • Ans. 

    Use a SQL query to find different routes for an airline based on source and destination columns in a table.

    • Use a SELECT statement to retrieve the distinct combinations of source and destination.

    • Use the DISTINCT keyword to ensure only unique routes are returned.

    • Order the results by source and destination for easier analysis.

  • Answered by AI
  • Q2. Situational questions based on Business KPI
Round 3 - Behavioral 

(1 Question)

  • Q1. Simple discussion on the role and company culture
Round 4 - Head Of Analytics round 

(1 Question)

  • Q1. Case study question
Round 5 - HR 

(1 Question)

  • Q1. Basic Discussion on relocation and interest in joining the company.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interviewers were friendly but the level of interview for technical round was above moderate. SQL proficiency is must.

Skills evaluated in this interview

upGrad Interview FAQs

How many rounds are there in upGrad Customer Success Manager interview?
upGrad interview process usually has 3 rounds. The most common rounds in the upGrad interview process are One-on-one Round and Resume Shortlist.
How to prepare for upGrad Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at upGrad. The most common topics and skills that interviewers at upGrad expect are Account Management, B2B, Client Engagement, Cross Selling and Customer Engagement.

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upGrad Customer Success Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
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upGrad Customer Success Manager Salary
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₹5 L/yr - ₹14.8 L/yr
33% less than the average Customer Success Manager Salary in India
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3.3/5

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