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upGrad Customer Success Manager Interview Questions and Answers

Updated 24 May 2023

upGrad Customer Success Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AngelList and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About your background, understanding about the role, expectations setting
Round 3 - One-on-one 

(1 Question)

  • Q1. Detailed discussion on customer success profile and role and responsibilities

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why did you choose Simplilearn?
  • Q2. What are the data analysis tools you have worked on?
  • Ans. 

    I have worked on various data analysis tools including Excel, Tableau, and Google Analytics.

    • Proficient in Excel for data manipulation and analysis

    • Experience with Tableau for data visualization and reporting

    • Familiarity with Google Analytics for web analytics and reporting

    • Knowledge of SQL for querying and analyzing data

    • Experience with Python and R for statistical analysis and modeling

  • Answered by AI
  • Q3. Are you ok to work on US shift?
Round 3 - One-on-one 

(3 Questions)

  • Q1. Do you know about our business, I mean what we actually do at Simplilearn?
  • Q2. What is the difficulties you have faced in your customer success role?
  • Q3. What was your portfolio in customer success role?
  • Ans. 

    I managed a portfolio of 50+ clients in my previous customer success role.

    • Managed a diverse portfolio of clients from various industries

    • Developed and executed customer success plans to ensure client satisfaction and retention

    • Collaborated with cross-functional teams to address client needs and concerns

    • Achieved a 95% client retention rate

    • Provided regular reporting and analysis to senior management

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be energetic and be confident while giving your interview.
Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 1- Always start with your name, city where do you belong with current location of living. 2- Preceding with your current qualification or job experience alongwith some relevant skills, thereafter you could add some other expertise that relevant to JD (which have you applied for?) 3- Closed introduction with speaking about one best fit skill that extremely required for the position and you already have that skill. Thank...
  • Answered Anonymously
  • Q2. How did you know or get about this job position opening?
  • Ans. Always keep it simple and short like I got to know about this position through my LinkedIn profile wherein I applied for the same.
  • Answered Anonymously
  • Q3. What do you know about Byjus or any company in which you have applied for job?
  • Ans. Always speak about company vision and mission and some their best services along with brief details of their inception in the market. Tip:- Please go and do Google about company before an interview in which company you are going to get interview. And prepare bit yourself about this question.
  • Answered Anonymously
  • Q4. Why do you want to work in our company?
  • Ans. Show your realistic interest in the form of some vision of your career matching with their company's mission and vision. Example:- I want to assist students in solving their queries with latest modern way of education system which is the foundation of byjus company to provide their students solution. Therefore I am able to see my goals matching with company and I really want to work without byjus as they always provid...
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident and calm and don't think too much about questions and responses.
Just be focused and be aware of Job Description that is it matching to your resume or not?
Then provide responses as per the situation and questions which would be asked in an interview.
All the very best!
Break a leg 😀

I applied via Job Fair and was interviewed before Feb 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

What is aptitude test?

Round 3 - Group Discussion 

Online study and off-line which one is better?

Round 4 - Case Study 

Someone not interested in assignments.

Round 5 - One-on-one 

(2 Questions)

  • Q1. Why you choice to join with us
  • Ans. Because write now Indias largest and most trusted education system is BYJU'S. thats why not one me everyone want to join his/her children in BYJU'S.
  • Answered Anonymously
  • Q2. What is more important to you education or money?
  • Ans. Obviously is education because educated person make money so easily and how to hold the mobey they know very well
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Understand what they needs to us

Interview Questionnaire 

1 Question

  • Q1. Any type of questions in data field

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you wanna join Talentedge?
  • Q3. What you know about Edtech Industry?
  • Ans. 

    Edtech industry refers to the use of technology in education to enhance learning and teaching experience.

    • Edtech includes online learning platforms, educational apps, and digital tools for teachers.

    • The industry has seen significant growth due to the COVID-19 pandemic and the shift to remote learning.

    • Examples of edtech companies include Coursera, Khan Academy, and Duolingo.

    • Edtech has the potential to improve access to ed...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - We Confident and speak in modulation and answer the question is depth

Consultant Interview Questions & Answers

TALENTEDGE user image Gayatri Hadawale

posted on 31 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Round 3 - Technical 

(4 Questions)

  • Q1. What is Ed-tech?
  • Ans. 

    Ed-tech refers to the use of technology to facilitate learning and education.

    • Ed-tech includes online learning platforms, educational apps, and digital tools for teaching and learning.

    • It aims to enhance the educational experience, make learning more accessible, and improve student outcomes.

    • Examples of ed-tech companies include Khan Academy, Coursera, and Duolingo.

  • Answered by AI
  • Q2. What is digital marketing?
  • Ans. 

    Digital marketing is the use of online channels to promote products or services to a targeted audience.

    • Involves using social media, email, websites, and search engines for marketing purposes

    • Includes strategies such as SEO, SEM, content marketing, and influencer marketing

    • Allows for targeted advertising based on demographics, interests, and behavior

    • Provides measurable results through analytics and tracking tools

  • Answered by AI
  • Q3. What are the responsibilities of learning consultant
  • Q4. Sales round - a book

Interview Preparation Tips

Topics to prepare for TALENTEDGE Consultant interview:
  • Comapny details
  • basic questions related to desig
Interview preparation tips for other job seekers - Be confident and prepared.

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Just personal details, actually not a tough interview anyone can easily get a job here experience not required, once you get placed they will give training for what to do and what not to do and after getti...
  • Q2. No such formal questions you are selected that it

Interview Preparation Tips

Interview preparation tips for other job seekers - If you really need to make your career in proper way this is not the company for you 0 learning, 0 work life balance. Who don’t have options outside who are dump only can sustain here because those dump knows they are useless no one will give job to him so that kind of candidates can work here for no reason worst organisation ever
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. The first round of interviews was smooth; I had to visit their office in Andheri and then have a face-to-face conversation with Neeraj sir (Hr). The questions were to introduce yourself, what is big data, ...
  • Q2. After answering, he seemed somehow satisfied, but later he was encouraging me to enroll in their course and enhance my skills. And I'm still getting their emails and promotional messages for the same.
Round 3 - Technical 

(2 Questions)

  • Q1. The second round was on the call, which was rescheduled thrice. Then finally I got a call where Ashish sir (Hr) asked me to introduce myself, what are T&Z testing, overfitting, K neighbour algorithm, can w...
  • Q2. The job position was for a fresher Data analyst, but they were asking questions related to Data scientist position. Basically, they were looking for a candidate who has hands-on experience with real-time d...

Interview Preparation Tips

Topics to prepare for Imarticus Learning Data Analyst interview:
  • Data Science
  • R
  • Python
  • Excel
Interview preparation tips for other job seekers - Learn more about Data science, the company is into placing students in MNC's if they are skillful.
Interview experience
4
Good
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

HR will conduct a 30 Minutes of aptitude test

Round 3 - Case Study 

Case study would be handed over to you for any topic related to any project management

Round 4 - One-on-one 

(2 Questions)

  • Q1. Final round would be with project team owners & business heads
  • Q2. Business head might meet you as per his availability

Interview Preparation Tips

Interview preparation tips for other job seekers - Please go well prepared for facing the interview as the expectation is pretty high for this role

upGrad Interview FAQs

How many rounds are there in upGrad Customer Success Manager interview?
upGrad interview process usually has 3 rounds. The most common rounds in the upGrad interview process are One-on-one Round and Resume Shortlist.
How to prepare for upGrad Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at upGrad. The most common topics and skills that interviewers at upGrad expect are Account Management, B2B, Client Engagement, Cross Selling and Customer Engagement.

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upGrad Customer Success Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
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upGrad Customer Success Manager Salary
based on 18 salaries
₹5 L/yr - ₹14.8 L/yr
32% less than the average Customer Success Manager Salary in India
View more details

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based on 9 reviews

3.3/5

Rating in categories

2.5

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3.2

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3.6

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2.6

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2.5

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