upGrad Customer Success Manager Reviews

Likes

It is peaceful but job security is a concern

Dislikes

Uncertainty

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Good office and colleagues

Dislikes

Worst management, bad culture, no hikes or appraisals.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

NA NA NA NA NA

Dislikes

NA NA NA NA NA

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good

Dislikes

Nothing its there in upgrad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

1. Salaries always on Time 2. Cafeteria Facilities 3. Product Content

Dislikes

1. No Work Life Balance 2. No systems in Business Model 3. No Leadership is sustainable

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

The company has a positive and supportive work environment

Dislikes

There is no functional alignment post merger of all the companies.

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

You get salary on time even though salary is the same as last year

Dislikes

No value for good work, all they want is to make money, they disproportionately allow higher management to do no work at all, as a result the company is stagnant with no path breaking product from quite a while. They are always chasing running between different projects trying to package items in a way that get sales number instreadof building what market might need. Higher management also doesnt have any vision, all they did was chase targets created on cloud and delivered them on cloud as well with no real ground work, the targets set were so high that people had to go on with dirty tricks to meet the ridiculous targets doesnt bring in any value they enjoy . As someone who has worked across multiple organizations...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Supporting leads and team members

Dislikes

Nothing bad as if now

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing except the brand of Ronnie Screvala

Dislikes

1. Bad culture of hire and fire 2. As soon as you spend sometime in the company and your salary increases, you become the first one to get fired irrespective of your contributions 3. ZERO job security 4. Frequent changes to organizational strategies 5. No policies related to improvement of employee engagements 6. No flexibility regarding work from home irrespective of any urgencies 8. No investment in improving processes regarding financial operations at this scale. Everything is manual highly prone to manual errors 9. All the business verticals work in their own silos without any integration and synergies 10. No objectivity on firing of people. Even one quarter of bad performance and you are on your way out even if you couldn't have influenced any decisions yet you are victim of bad management decisions. And this is the story of each and every quarter...Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

The company is definitely very good over all as they are quite employee centric and has a very healthy environment. Supportive managers and peers until you are intentions towards the company is good. For someone who is not serious I would still say that the company will take care of you but only till a specific amount of time.

Dislikes

Compensation can be a little better

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

This is a typical 'one-man show' type of company, managed entirely by one person. There’s not much to like about it. I worked here for approximately four years, and based on my experience, I strongly advise against leaving a good job to join this company. Most people barely last 4-5 months here; either they quit out of frustration, or they get fired. If you’ve heard positive things about this company, it’s likely because of paid influencers or biased opinions....Read More

Dislikes

Everything i disliked even you can not take more than 2 tea in a day. In the admin team Hemant Bajpai he is pushing everyone to cost cut on everything even on drinking water. So on your next assignment bring water with you from your home.

Likes

Nothing. Only thing is special occasions events and snacks will be provided, that also not so great.

Dislikes

Obviously pathetic work life balance. Extended working hours. Unplanned meetings so long time till 12PM midnight. They plan such sale offers that u need to sit and work (like no other option) on weekends. HR's are not good at all. I donno why they call themselves as Human resource. They do their jobs and responsibilities exactly opposite to their title. Note: The review's mentioned for the company are most of them are fake. It is asked by HR's to employees write so positive reviews by creating some fake accounts. Not at all recommended to join in this company. Its upto u again....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Near to my home town

Dislikes

No Work life balance , no employee appreciation , just brand name , no learning , no job security , can be fired anytime , no gifts on festival (diwali) , no appraisal

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Great mentors and team. Specially QCI team and Digvijay Singh Rajput sir.

Dislikes

No dislikes.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Was good with previous administration

Dislikes

Worst than BPO

Likes

Nothing as of 2024

Dislikes

The way they treat their people on most days

Work Details

Work related travel: This is a desk job.