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BYJU'S Customer Success Manager Interview Questions and Answers
BYJU'S Customer Success Manager Interview Experiences
1 interview found
(4 Questions)
- Q1. Tell me something about yourself?
- Ans. 1- Always start with your name, city where do you belong with current location of living. 2- Preceding with your current qualification or job experience alongwith some relevant skills, thereafter you could add some other expertise that relevant to JD (which have you applied for?) 3- Closed introduction with speaking about one best fit skill that extremely required for the position and you already have that skill. Thank...
- Q2. How did you know or get about this job position opening?
- Ans. Always keep it simple and short like I got to know about this position through my LinkedIn profile wherein I applied for the same.
- Q3. What do you know about Byjus or any company in which you have applied for job?
- Ans. Always speak about company vision and mission and some their best services along with brief details of their inception in the market. Tip:- Please go and do Google about company before an interview in which company you are going to get interview. And prepare bit yourself about this question.
- Q4. Why do you want to work in our company?
- Ans. Show your realistic interest in the form of some vision of your career matching with their company's mission and vision. Example:- I want to assist students in solving their queries with latest modern way of education system which is the foundation of byjus company to provide their students solution. Therefore I am able to see my goals matching with company and I really want to work without byjus as they always provid...
Interview Preparation Tips
Just be focused and be aware of Job Description that is it matching to your resume or not?
Then provide responses as per the situation and questions which would be asked in an interview.
All the very best!
Break a leg 😀
Interview questions from similar companies
I applied via Company Website and was interviewed in Oct 2019. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me about your past experience ? Could you tell us how relevant were your previous job responsibilities to this ?
- Ans.
I have 5 years of experience in customer success roles, where I managed client relationships, provided support, and ensured customer satisfaction.
Managed client relationships to ensure customer satisfaction
Provided support and assistance to customers
Implemented strategies to increase customer retention and loyalty
Collaborated with cross-functional teams to address customer needs
Utilized CRM systems to track customer in
- Q2. Why do you want to join Toppr ?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Why did you choose Simplilearn?
- Q2. What are the data analysis tools you have worked on?
- Ans.
I have worked on various data analysis tools including Excel, Tableau, and Google Analytics.
Proficient in Excel for data manipulation and analysis
Experience with Tableau for data visualization and reporting
Familiarity with Google Analytics for web analytics and reporting
Knowledge of SQL for querying and analyzing data
Experience with Python and R for statistical analysis and modeling
- Q3. Are you ok to work on US shift?
(3 Questions)
- Q1. Do you know about our business, I mean what we actually do at Simplilearn?
- Q2. What is the difficulties you have faced in your customer success role?
- Q3. What was your portfolio in customer success role?
- Ans.
I managed a portfolio of 50+ clients in my previous customer success role.
Managed a diverse portfolio of clients from various industries
Developed and executed customer success plans to ensure client satisfaction and retention
Collaborated with cross-functional teams to address client needs and concerns
Achieved a 95% client retention rate
Provided regular reporting and analysis to senior management
Interview Preparation Tips
Selected
I applied via AngelList and was interviewed before May 2022. There were 3 interview rounds.
(1 Question)
- Q1. About your background, understanding about the role, expectations setting
(1 Question)
- Q1. Detailed discussion on customer success profile and role and responsibilities
I applied via Company Website and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Why I joined cuemath?
- Q2. Cuemath is a beyond school math learning program that facilitates children learning fundamental maths using a simple and easy methodology. Cuemath approach is holistic and includes critical thinking an...
- Q3. What is the difference between basic working and hard working??
- Q4. What is the role of sales Executive??
Interview Preparation Tips
Senior Customer Success Manager Interview Questions & Answers
Simplilearn
Anonymous
posted on 21 Jun 2023
Selected
I applied via Naukri.com and was interviewed before Jun 2022. There were 3 interview rounds.
Basic questions like self introduction, customer support, csat, quality etc
then operational round
(2 Questions)
- Q1. Basic question on below terms: csat, chat support, email support etc
- Q2. Csat , chat support,
Interview Preparation Tips
- cx support
I applied via LinkedIn and was interviewed before Aug 2021. There was 1 interview round.
(1 Question)
- Q1. Previous experience previous ctc expected ctc etc
Interview Preparation Tips
- Sales
Selected
I applied via Approached by Company and was interviewed before Jan 2024. There were 2 interview rounds.
(1 Question)
- Q1. Can you tell me about your current role?
- Ans.
I am currently working as a Project Manager at a software development company.
Leading a team of developers and coordinating project timelines
Creating and managing project plans and budgets
Communicating with clients to gather requirements and provide updates
Ensuring project deliverables meet quality standards
Identifying and mitigating project risks
(1 Question)
- Q1. What was the case study you were asked to develop automation for by the hiring manager, specifically involving a list of Lead IDs without phone numbers for triggering an email campaign.
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.
(5 Questions)
- Q1. Where do you want to see yourself in next 5years
- Q2. Why work from home
- Q3. Only 2 questions was asked
- Q4. Previous work experiences
- Q5. How will you manage your work
Interview Preparation Tips
Vansh Dhingra
I was interviewed in Apr 2017.
Interview Preparation Tips
Duration: 1 hour
Total Questions: 50
Skills: Technical Skills, Confidence Levels Of Students
College Name: VIT Vellore
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