BYJU'S Customer Success Manager Interview Questions and Answers

Q1. About your background, understanding about the role, expectations setting
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Q1. Detailed discussion on customer success profile and role and responsibilities
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Q1. Why did you choose Simplilearn?
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Q2. What are the data analysis tools you have worked on?
Ans. 
I have worked on various data analysis tools including Excel, Tableau, and Google Analytics.
• Proficient in Excel for data manipulation and analysis

• Experience with Tableau for data visualization and reporting

• Familiarity with Google Analytics for web analytics and reporting

• Knowledge of SQL for querying and analyzing data

• Experience with Python and R for statistical analysis and modeling
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Q3. Are you ok to work on US shift?
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Q1. Do you know about our business, I mean what we actually do at Simplilearn?
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Q2. What is the difficulties you have faced in your customer success role?
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Q3. What was your portfolio in customer success role?
Ans. 
I managed a portfolio of 50+ clients in my previous customer success role.
• Managed a diverse portfolio of clients from various industries

• Developed and executed customer success plans to ensure client satisfaction and retention

• Collaborated with cross-functional teams to address client needs and concerns

• Achieved a 95% client retention rate

• Provided regular reporting and analysis to senior management
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Q1. Can you tell me about your current role?
Ans. 
I am currently working as a Project Manager at a software development company.
• Leading a team of developers and coordinating project timelines

• Creating and managing project plans and budgets

• Communicating with clients to gather requirements and provide updates

• Ensuring project deliverables meet quality standards

• Identifying and mitigating project risks
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Q1. What was the case study you were asked to develop automation for by the hiring manager, specifically involving a list of Lead IDs without phone numbers for triggering an email campaign.
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Q1. Where do you want to see yourself in next 5years
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Q2. Why work from home
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Q3. Only 2 questions was asked
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Q4. Previous work experiences
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Q5. How will you manage your work
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Basic questions like self introduction, customer support, csat, quality etc
then operational round

Q1. Basic question on below terms: csat, chat support, email support etc
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Q2. Csat , chat support,
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Q1. Previous experience previous ctc expected ctc etc
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Q1. Previous sales experience
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Q2. Present a sales pitch selling technical courses to working professionals
Ans. 
Our technical courses provide working professionals with the skills and knowledge needed to advance their careers.
• Highlight the practical benefits of the courses, such as increased job opportunities and higher salaries

• Emphasize the convenience of online learning for busy professionals

• Mention the industry-relevant curriculum and experienced instructors

• Offer special discounts or promotions to encourage enrollment
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Q1. Previous experience
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Q2. Knowledge about web4 technology
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