Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by BYJU'S Team. If you also belong to the team, you can get access from here

BYJU'S Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

BYJU'S Customer Success Manager Interview Questions and Answers

Updated 12 Jul 2022

BYJU'S Customer Success Manager Interview Experiences

1 interview found

Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 1- Always start with your name, city where do you belong with current location of living. 2- Preceding with your current qualification or job experience alongwith some relevant skills, thereafter you could add some other expertise that relevant to JD (which have you applied for?) 3- Closed introduction with speaking about one best fit skill that extremely required for the position and you already have that skill. Thank...
  • Answered Anonymously
  • Q2. How did you know or get about this job position opening?
  • Ans. Always keep it simple and short like I got to know about this position through my LinkedIn profile wherein I applied for the same.
  • Answered Anonymously
  • Q3. What do you know about Byjus or any company in which you have applied for job?
  • Ans. Always speak about company vision and mission and some their best services along with brief details of their inception in the market. Tip:- Please go and do Google about company before an interview in which company you are going to get interview. And prepare bit yourself about this question.
  • Answered Anonymously
  • Q4. Why do you want to work in our company?
  • Ans. Show your realistic interest in the form of some vision of your career matching with their company's mission and vision. Example:- I want to assist students in solving their queries with latest modern way of education system which is the foundation of byjus company to provide their students solution. Therefore I am able to see my goals matching with company and I really want to work without byjus as they always provid...
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident and calm and don't think too much about questions and responses.
Just be focused and be aware of Job Description that is it matching to your resume or not?
Then provide responses as per the situation and questions which would be asked in an interview.
All the very best!
Break a leg 😀

Interview questions from similar companies

I applied via Company Website and was interviewed in Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your past experience ? Could you tell us how relevant were your previous job responsibilities to this ?
  • Ans. 

    I have 5 years of experience in customer success roles, where I managed client relationships, provided support, and ensured customer satisfaction.

    • Managed client relationships to ensure customer satisfaction

    • Provided support and assistance to customers

    • Implemented strategies to increase customer retention and loyalty

    • Collaborated with cross-functional teams to address customer needs

    • Utilized CRM systems to track customer in

  • Answered by AI
  • Q2. Why do you want to join Toppr ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and go through the Job Description thoroughly before facing the interview.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AngelList and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About your background, understanding about the role, expectations setting
Round 3 - One-on-one 

(1 Question)

  • Q1. Detailed discussion on customer success profile and role and responsibilities
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why did you choose Simplilearn?
  • Q2. What are the data analysis tools you have worked on?
  • Ans. 

    I have worked on various data analysis tools including Excel, Tableau, and Google Analytics.

    • Proficient in Excel for data manipulation and analysis

    • Experience with Tableau for data visualization and reporting

    • Familiarity with Google Analytics for web analytics and reporting

    • Knowledge of SQL for querying and analyzing data

    • Experience with Python and R for statistical analysis and modeling

  • Answered by AI
  • Q3. Are you ok to work on US shift?
Round 3 - One-on-one 

(3 Questions)

  • Q1. Do you know about our business, I mean what we actually do at Simplilearn?
  • Q2. What is the difficulties you have faced in your customer success role?
  • Q3. What was your portfolio in customer success role?
  • Ans. 

    I managed a portfolio of 50+ clients in my previous customer success role.

    • Managed a diverse portfolio of clients from various industries

    • Developed and executed customer success plans to ensure client satisfaction and retention

    • Collaborated with cross-functional teams to address client needs and concerns

    • Achieved a 95% client retention rate

    • Provided regular reporting and analysis to senior management

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be energetic and be confident while giving your interview.

I applied via Company Website and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why I joined cuemath?
  • Q2. Cuemath is a beyond school math learning program that facilitates children learning fundamental maths using a simple and easy methodology. Cuemath approach is holistic and includes critical thinking an...
  • Q3. What is the difference between basic working and hard working??
  • Q4. What is the role of sales Executive??

Interview Preparation Tips

Interview preparation tips for other job seekers - Donot feel nervous be positive and follow the proper baad langauage
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Can you tell me about your current role?
  • Ans. 

    I am currently working as a Project Manager at a software development company.

    • Leading a team of developers and coordinating project timelines

    • Creating and managing project plans and budgets

    • Communicating with clients to gather requirements and provide updates

    • Ensuring project deliverables meet quality standards

    • Identifying and mitigating project risks

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. What was the case study you were asked to develop automation for by the hiring manager, specifically involving a list of Lead IDs without phone numbers for triggering an email campaign.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Where do you want to see yourself in next 5years
  • Q2. Why work from home
  • Q3. Only 2 questions was asked
  • Q4. Previous work experiences
  • Q5. How will you manage your work

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was easy
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Basic questions like self introduction, customer support, csat, quality etc
then operational round

Round 3 - One-on-one 

(2 Questions)

  • Q1. Basic question on below terms: csat, chat support, email support etc
  • Q2. Csat , chat support,

Interview Preparation Tips

Topics to prepare for Simplilearn Senior Customer Success Manager interview:
  • cx support
Interview preparation tips for other job seekers - easy interview

I applied via LinkedIn and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Previous experience previous ctc expected ctc etc

Interview Preparation Tips

Topics to prepare for Unacademy Associate Manager interview:
  • Sales
Interview preparation tips for other job seekers - Be natural dont panic. You don't need to be over confident but try to showcase your experience in a practical way.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Previous sales experience
  • Q2. Present a sales pitch selling technical courses to working professionals
  • Ans. 

    Our technical courses provide working professionals with the skills and knowledge needed to advance their careers.

    • Highlight the practical benefits of the courses, such as increased job opportunities and higher salaries

    • Emphasize the convenience of online learning for busy professionals

    • Mention the industry-relevant curriculum and experienced instructors

    • Offer special discounts or promotions to encourage enrollment

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. Previous experience
  • Q2. Knowledge about web4 technology

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while presenting your sales pitch or mock pitch

BYJU'S Interview FAQs

How many rounds are there in BYJU'S Customer Success Manager interview?
BYJU'S interview process usually has 1 rounds. The most common rounds in the BYJU'S interview process are One-on-one Round.

Tell us how to improve this page.

Interview Questions from Similar Companies

Planet Spark Interview Questions
3.7
 • 366 Interviews
Whitehat jr Interview Questions
3.5
 • 306 Interviews
Unacademy Interview Questions
3.0
 • 210 Interviews
upGrad Interview Questions
3.7
 • 208 Interviews
Vedantu Interview Questions
3.3
 • 194 Interviews
Physicswallah Interview Questions
3.8
 • 194 Interviews
NxtWave Interview Questions
3.8
 • 177 Interviews
Simplilearn Interview Questions
3.2
 • 101 Interviews
View all
BYJU'S Customer Success Manager Salary
based on 48 salaries
₹4.8 L/yr - ₹12.5 L/yr
47% less than the average Customer Success Manager Salary in India
View more details

BYJU'S Customer Success Manager Reviews and Ratings

based on 7 reviews

3.3/5

Rating in categories

3.4

Skill development

3.1

Work-life balance

3.5

Salary

3.0

Job security

3.2

Company culture

3.3

Promotions

3.3

Work satisfaction

Explore 7 Reviews and Ratings
Business Development Associate
11.5k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Business Development Manager
3.9k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Business Development Executive
3.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Business Development Associate
3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

BDA
2.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare BYJU'S with

Unacademy

3.0
Compare

Vedantu

3.3
Compare

Toppr

3.4
Compare

Whitehat jr

3.4
Compare
Did you find this page helpful?
Yes No
write
Share an Interview