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Simplilearn Senior Customer Success Manager Interview Questions and Answers

Updated 21 Jun 2023

Simplilearn Senior Customer Success Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Basic questions like self introduction, customer support, csat, quality etc
then operational round

Round 3 - One-on-one 

(2 Questions)

  • Q1. Basic question on below terms: csat, chat support, email support etc
  • Q2. Csat , chat support,

Interview Preparation Tips

Topics to prepare for Simplilearn Senior Customer Success Manager interview:
  • cx support
Interview preparation tips for other job seekers - easy interview

Interview questions from similar companies

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(6 Questions)

  • Q1. Share details of your previous job.
  • Q2. Why should we hire you?
  • Q3. Why are you looking for a change?
  • Q4. Where do you see yourself in 5 years?
  • Q5. What are your strengths and weaknesses?
  • Q6. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - just work on your communication you must have a good command of English and they usually as the essential questions only.

I applied via Naukri.com and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Question was moderate.based on logical reasoning and math.

Round 2 - Coding Test 

Coding test question based on sql and python.

Interview Preparation Tips

Interview preparation tips for other job seekers - if u have good knowledge on python ,machine learning and sql, then u can easily crack the exam.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Normal interactions with HR
  • Ans. 

    Regular interactions with HR involve discussing employee performance, benefits, policies, and resolving any workplace issues.

    • Regularly meeting with HR to discuss team performance and development

    • Reviewing and updating company policies and procedures

    • Addressing any workplace conflicts or issues

    • Participating in employee performance reviews and feedback sessions

  • Answered by AI
  • Q2. Regarding your resume
Round 2 - One-on-one 

(2 Questions)

  • Q1. 1st it will start with your introduction part!! 2nd - Questions will be asked regarding sales n marketing
  • Q2. 3- they might give u some scenarios to Sale something, like selling an AC in a cold weather atmosphere

Interview Preparation Tips

Interview preparation tips for other job seekers - Normal questions will be asked regarding sales n marketing
Few scenarios will be given, and will be asked to tackle the situation
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

All employees discussion with how to improve business

Round 3 - Assignment 

Childrens giving in assignment. & Education knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Best company in edutech platform
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Tell me something about yourself
  • Ans. 

    I am a data analyst with a strong background in statistics and programming, passionate about deriving insights from data.

    • I have a Bachelor's degree in Statistics and experience in data visualization tools like Tableau

    • I am proficient in programming languages such as Python and SQL

    • I have worked on projects involving predictive modeling and data mining techniques

  • Answered by AI
  • Q2. Some question related to Python
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

SQL, Analytical, Maths

Round 2 - Technical 

(2 Questions)

  • Q1. SQL qsn on some data
  • Q2. Qsn on LLMs in company
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Any general knowledge topic

Round 2 - One-on-one 

(6 Questions)

  • Q1. Tell me about yourself
  • Ans. My Name is Sujitha Rajendran.I have completed Master of Business Economics at Ethiraj College for women. I am from Namakkal district and searching for job opportunities now. My Father is a business man. My Mother is a home maker and My Brother is a Software Engineer
  • Answered by treasuredsangria
  • Q2. Strength and weakness
  • Q3. Short term and long term goal
  • Ans. 

    Short term goal is to enhance data analysis skills, long term goal is to become a data science expert.

    • Short term goal: Improve proficiency in SQL, Python, and data visualization tools

    • Long term goal: Obtain advanced certifications in machine learning and AI

    • Short term goal: Complete online courses on statistical analysis and data cleaning

    • Long term goal: Lead data science projects and mentor junior analysts

  • Answered by AI
  • Q4. Why did you chosen this company?
  • Ans. My Strength is that I am not only a hard working person but also a smart working person. I am a quick learner and self motivational person. I am a good team player, good listener and good in time management
  • Answered by treasuredsangria
  • Q5. Why we want to hire you?
  • Q6. Salary discussion

Interview Preparation Tips

Topics to prepare for NxtWave Data Analyst interview:
  • Data Science
Interview preparation tips for other job seekers - It was a good opportunity to fresher for placement

I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Case study related to project management

Round 3 - One-on-one 

(1 Question)

  • Q1. With Chief Academic officer
Round 4 - HR 

(1 Question)

  • Q1. What's your salary expectations?

Interview Preparation Tips

Interview preparation tips for other job seekers - Really nice working place for new comers.

I applied via Referral and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Discussion on experience and expertise
  • Q2. Case-based questions about strategic alliances
Round 3 - Assignment 

Competitor and product analysis for IIT-JEE preparation solutions on the website and app.

Round 4 - One-on-one 

(2 Questions)

  • Q1. Discussion on the assignment
  • Q2. Discussion about salary expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and thorough in concepts. Be optimistic and prepared for negotiation on the optimum salary as per experience and expertise.

Simplilearn Interview FAQs

How many rounds are there in Simplilearn Senior Customer Success Manager interview?
Simplilearn interview process usually has 3 rounds. The most common rounds in the Simplilearn interview process are Resume Shortlist, Group Discussion and One-on-one Round.
What are the top questions asked in Simplilearn Senior Customer Success Manager interview?

Some of the top questions asked at the Simplilearn Senior Customer Success Manager interview -

  1. basic question on below terms: csat, chat support, email support ...read more
  2. csat , chat suppo...read more

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Simplilearn Senior Customer Success Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Simplilearn Senior Customer Success Manager Salary
based on 8 salaries
₹12 L/yr - ₹18 L/yr
27% less than the average Senior Customer Success Manager Salary in India
View more details

Simplilearn Senior Customer Success Manager Reviews and Ratings

based on 2 reviews

2.9/5

Rating in categories

2.9

Skill development

2.9

Work-life balance

2.9

Salary

2.9

Job security

2.9

Company culture

2.9

Promotions

2.9

Work satisfaction

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