The Pride Hotel Front Office Manager Interview Questions and Answers

Q1. Nothing family background & all
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Q2. Talent department need to be change well groomed than hire talent.
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Q3. Gm is good no douth
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Q4. Changes must be in talent acquisition otherwise hotel reputationin market down
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Q5. Need change HR dept.
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Q1. FIRST OF ALL HR NEED GROOMED PROPERLY CONDIDATE. AND NEXT QUESTION WAS TELL ME ABOUT YOUR SELF ?
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Q2. Tell me about experiences in career and if there some gap then how you would answer?
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Q1. What is the quality that front office associate must possess?
Ans. According to me a front office associate must have a calm attitude and the ability to multitask and the ability to find solutions to problems.
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Q2. Why do you think you are eligible for this role?
Ans. I think I have all the required skills for this job. I have good communication skills and I’m very flexible and adaptive to learning new things which means I will be able to contribute something capable to the growth of your company.
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Q1. Can you work under pressure?
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Q2. Where to you see yourself in the next 3 years?
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Q3. What are your strengths?
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Q1. What is butler service?
Ans. 
Butler service is a personalized and high-end hospitality service provided by trained professionals.
• Butler service involves attending to the needs and preferences of guests in a hotel or private residence.

• Butlers are responsible for tasks such as serving meals, arranging transportation, and ensuring guest satisfaction.

• They provide personalized attention and anticipate the needs of guests to create a luxurious and comfo...read more
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Q2. How can you curate a birthday party for a guest?
Ans. 
To curate a birthday party for a guest, you need to plan and organize various elements such as venue, decorations, food, activities, and surprises.
• Discuss with the guest about their preferences, theme, and budget

• Select a suitable venue and decorate it according to the chosen theme

• Arrange for food and beverages, considering any dietary restrictions

• Plan engaging activities and games for guests of all ages

• Prepare a birthd...read more
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Q1. Tell me about your previous experience
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Q2. Talk about how you handle complains
Ans. 
I handle complaints by actively listening, empathizing, finding a solution, and following up.
• Listen attentively to the complaint without interrupting

• Empathize with the guest's feelings and acknowledge their concerns

• Find a suitable solution to address the complaint, involving the guest in the process

• Follow up with the guest to ensure their satisfaction and make any necessary adjustments
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Q1. Why you want to join ?
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Q2. Tell me about you
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Q1. About work experience
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Q2. STRONG PART ABOUT ME
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Q1. When can you join
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Q2. Nothing much thats all
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Q1. How many years of experience do you have?
Ans. 
I have 5 years of experience in the hospitality industry.
• I have worked as a front office associate for 3 years at XYZ hotel.

• Prior to that, I worked as a receptionist for 2 years at ABC resort.

• During my tenure, I have gained expertise in handling guest queries, managing reservations, and ensuring smooth check-in and check-out processes.
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Q2. How to manage front office operations and how to manage challenging situation when you face?
Ans. 
To manage front office operations, prioritize tasks, communicate effectively, and handle challenging situations with empathy and professionalism.
• Prioritize tasks based on urgency and importance

• Communicate effectively with team members and clients

• Handle challenging situations with empathy and professionalism

• Stay organized and maintain a clean and welcoming front office area

• Be knowledgeable about company policies and pro...read more
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Q1. 1. Tell me about yourself 2. What or who motivates you 3.If you are doing the same job ,what you would have doing 4. What is the best part of your job 5. Favorite colour and what does it represents 6. Sal...read more
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Q1. 1. Basic of Job profile 2. 2 tecnical question related to system 3. Why did i left my last company 4. About team what is my opinion
Ans. 5. Read about current affairs with regards tp your related field
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Q1. HTML, CSS, Javascript
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Take home assigment to showcase react based knowledge

Q1. Architecture based questions
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