St Regis Front Office Associate Interview Questions and Answers

Q1. Why you have chosen Hotel industry ? As I have commerce background
Ans. 
I chose the hotel industry because of my passion for hospitality and customer service, despite having a commerce background.
• Passion for hospitality and customer service

• Opportunities for growth and advancement

• Enjoy working in a fast-paced environment

• Desire to interact with people from diverse backgrounds
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Q2. How would you identify the guest at airport?
Ans. 
Guests can be identified at the airport by looking for their name on a sign, checking their identification documents, or contacting them via phone or email.
• Look for the guest's name on a sign or placard

• Check the guest's identification documents such as passport or driver's license

• Contact the guest via phone or email to confirm their identity
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Q1. Tell me about yourself.
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Q1. What are your strengths and weaknesses?
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Q1. Can you provide additional information about yourself that is not included in your CV?
Ans. 
I am a passionate traveler and have visited over 20 countries.
• Passionate traveler

• Visited over 20 countries

• Enjoy experiencing different cultures
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Q2. What is your family background?
Ans. 
My family background is diverse and includes a mix of professions and cultural backgrounds.
• My family consists of individuals from various professions such as doctors, teachers, engineers, and business owners.

• We come from different cultural backgrounds including Indian, Chinese, and American.

• Family gatherings are always a mix of different languages, cuisines, and traditions.

• Growing up in such a diverse family has taught...read more
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Q3. Why do you want to join Front office?
Ans. 
I want to join Front office because I enjoy interacting with people, organizing tasks, and providing excellent customer service.
• Enjoy interacting with people

• Organizing tasks efficiently

• Providing excellent customer service

• Opportunity to learn and grow in a dynamic environment
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Q4. Your strength and weakness?
Ans. 
My strength is my attention to detail and my weakness is my tendency to overthink.
• Strength: Attention to detail - I always ensure that tasks are completed accurately and thoroughly.

• Weakness: Overthinking - I sometimes spend too much time analyzing situations and decisions.

• Example: In my previous role, my attention to detail helped me catch errors before they became bigger issues. However, my tendency to overthink somet
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Q1. What did you learn in your internship
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Q2. What's happening in the world , India or whats in the news
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Q3. Share a situation when you handled guest
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Q4. Tell us about the hotel where you trained
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Q5. What do you know about the Oberoi
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Q1. Technical Questions department specific
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Current Hotel trends on Customer satisfaction to be discussed for half an hr

Q1. Basic introduction to self
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Q2. Why chose Front Office over other departments
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Q1. Introduce yourself
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Q1. Basic about front offfice.
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Q1. Introduce yourself
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