Teletech Customer Service Representative Interview Questions and Answers

I am a Customer Support Executive with excellent communication skills and a strong background in resolving customer issues.

• I have over 5 years of experience in customer support roles, where I have successfully handled a wide range of customer inquiries and complaints.

• I am skilled in active listening and problem-solving, which allows me to understand customer concerns and provide effective solutions.

• I am proficient in u...read more

To handle an irritated user/customer, listen actively, empathize, apologize, offer a solution, and follow up.

• Listen actively to understand their concerns and frustrations.

• Empathize with their emotions and acknowledge their feelings.

• Apologize sincerely for any inconvenience caused.

• Offer a solution or alternative to address their issue.

• Follow up to ensure their satisfaction and resolve any remaining concerns.

Yes

• I am comfortable working in rotational shifts and week offs.

• I understand the nature of the customer support role and the need for flexibility in working hours.

• I have previous experience working in similar shifts and have successfully managed my work-life balance.

• I am adaptable and can easily adjust my schedule to accommodate different shifts and days off.

• I believe that providing excellent customer support requires b...read more

Yes, I am comfortable working on weekends.

• I understand the importance of providing support to customers even on weekends

• I am willing to adjust my schedule to accommodate weekend shifts

• I have previous experience working on weekends in a customer support role

• I believe in maintaining a good work-life balance and am willing to make the necessary sacrifices

• I am committed to providing excellent customer service, regardless o