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Infinx Customer Service Executive Interview Questions and Answers

Updated 10 Feb 2024

Infinx Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Where do you see yourself in 5 years
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Resume related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be good communication skills

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Self introduction
  • Q2. What is your memorable day?
  • Q3. Which movie do you watch last time?
  • Q4. Tell me about women empowerment?

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing about the given topics by hr
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self intro and sale the product
  • Ans. 

    Good and not so hard and not taken too much time

  • Answered by Somya Som
  • Q2. About customer service
  • Ans. 

    Yes good and i explained about that and got selected

  • Answered by Somya Som
Round 2 - Aptitude Test 

Assessment Good and manageable

Round 3 - Behavioral 

(3 Questions)

  • Q1. Sale the product and self intro
  • Ans. 

    It was good from my end but hate the round because hr took the manager round and without any valid reasons and checking with dressing sense they are rejecting ys

  • Answered by Somya Som
  • Q2. About education
  • Q3. About hobbies and about customers

I applied via Job Fair and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self and any topic from your hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - Be BRAVE and confident. Start with your self and don't go you tube .

I applied via Naukri.com and was interviewed in Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. 1) the HR asked me whether I have the required documents for the job? 2) then the HR asked me to Give my introduction 3) " What do you know about BPO/Customer Support? " 4) "Why do you want to work in C...
  • Ans. 1) Yes, I have all the documents the job required 2) My introduction: myself XYZ, I am 12th qualified and I am persuing my engineering, although my 4years are completed I have backlogs to clear, I am giving this interview on my 12th basis. I am completely a fresher , my hobbies are travelling, workouts and watching movies. I am looking for call center jobs as I have good English communication skills. I am hard w...
  • Answered by Haseeb Uddin
Round 3 - Versent Test 

(1 Question)

  • Q1. It was not an interview, it was an English communication computer based test on a app Test Description: It wanted to know our Reading, Listening, Speaking, Sentence Building and Quick thinking skills I h...
Round 4 - Technical 

(1 Question)

  • Q1. 1) It was a video call interview so Manager asked me to show my Id proof to confirm my location (whether I am in the city or not) 2) Asked me to Introduce myself 3) "What do you know about this job?"
  • Ans. 1) Id proof shown 2) Introduced myself in a same way as I introduced to the HR 3) in thi job you have to help the customer with his/her query
  • Answered by Haseeb Uddin

Interview Preparation Tips

Topics to prepare for 24/7 Customer Customer Service Executive interview:
  • Jam session
Interview preparation tips for other job seekers - 1) firstly you must wear a formal dress as to look professional in a face to face interview

2) before you answer the question for self Introduction, try to give them a greeting like : Firstly I would like to thank you for giving me this opportunity"

3) Add something more to your introduction, don't speak completely the same of what you have put in your resume

4) Speak Confidently and Naturally without hesitations like don't put aaaa's in between as they check your communication skills as this job's main and important role is to Listen and Speak to the Customer.

5) Don't interrupt the interviewer while he/she is questioning you, let him/her complete his/her question and then you reply.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Will check about you.
  • Q2. What is your salary expectation?
  • Q3. How soon you can join?
  • Q4. Will give you an topic to write for essay.
Round 3 - One-on-one 

(3 Questions)

  • Q1. Self introduction , will be asked.2
  • Q2. Any previous work experience.
  • Q3. Why did you left your last job ?

Interview Preparation Tips

Interview preparation tips for other job seekers - They will check your stability, English speaking, any MTI's. Salary expectation,
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Do you have knowledge on Ms Excel
  • Ans. 

    Yes, I have knowledge on Ms Excel.

    • I am proficient in using Excel for data entry, analysis, and reporting.

    • I am familiar with various functions and formulas in Excel.

    • I have experience in creating charts and graphs in Excel.

    • I can use Excel to manage and organize large amounts of data.

    • I am comfortable with using Excel shortcuts to increase efficiency.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills should be good and you should be ready with night shift

I applied via Recruitment Consultant and was interviewed in Jun 2021. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Introduction and some technical questions
  • Q2. Answered all their questions in a proper manner and with fluency in English
  • Q3. After the completion of my Oops round they told me that I will receive further information from HR team as they said I waited but now it's been more than 15days but none of the HR team members contacted me...
  • Q4. If I was rejected then why they didn't tell me that I was rejected ? Why did they say that I will get a call when I was rejected ?

Interview Preparation Tips

Interview preparation tips for other job seekers - I had a worst experience in this interview. On the first day I felt that it's a great company and will offer the job to the right and capable person but no they support their reference person only the one who scored less versant score that person got selected but not us who got equivalent to qualifying score. I'm really feeling bad for those all who attended the interview and got rejected just because they didn't had a reference from office employee

Interview Questionnaire 

16 Questions

  • Q1. Simple linked list questions-find middle element,given a pointer to second last element delete it
  • Q2. Explain insertion sort,quicksort
  • Ans. 

    Insertion sort and quicksort are sorting algorithms used to sort arrays of data.

    • Insertion sort: iterates through the array and inserts each element into its proper position.

    • Quicksort: selects a pivot element and partitions the array into two sub-arrays, one with elements less than the pivot and one with elements greater than the pivot.

    • Insertion sort is best for small arrays, while quicksort is best for large arrays.

    • Bot...

  • Answered by AI
  • Q3. Concept of virtual destructors,runtime polymorphism
  • Q4. Test cases for an installation software like check if sufficient memory available,check for a previous version,check to undo all the changes made to the system while quitting the installation. 5.2 puzzles
  • Q5. Merge two sorted linked lists using recursion
  • Ans. 

    Merge two sorted linked lists using recursion

    • Create a recursive function that compares the first nodes of both lists

    • Set the smaller node as the head of the merged list and call the function again with the next node of the smaller list

    • Base case: if one list is empty, return the other list

    • Return the merged list

  • Answered by AI
  • Q6. Given an integer(consider 4 bytes) find which byte is zero
  • Ans. 

    Given an integer, determine which byte is zero.

    • Convert the integer to a byte array using bitwise operations.

    • Iterate through the byte array and check for a zero value.

    • Return the index of the zero byte.

    • Consider endianness when converting to byte array.

  • Answered by AI
  • Q7. Program to check whether your machine is little endian or big endian
  • Ans. 

    To check endianness, create a 4-byte integer with a known value and check the byte order.

    • Create a 4-byte integer with a known value

    • Check the value of the first byte to determine endianness

    • If the first byte is the least significant, the machine is little endian

    • If the first byte is the most significant, the machine is big endian

  • Answered by AI
  • Q8. Print something before execution of main()(use static objects)
  • Ans. 

    Static objects can be used to print something before main() execution.

    • Static objects are initialized before main() execution

    • They can be used to print something before main()

    • Example: static int x = printf("Hello World!");

    • Output: Hello World! will be printed before main() execution

  • Answered by AI
  • Q9. Memory allocation for static varibles(when,which segment etc)
  • Ans. 

    Static variables are allocated memory in the data segment of the program's memory space.

    • Static variables have a fixed memory location throughout the program's execution.

    • They are initialized to zero by default.

    • If initialized explicitly, they are stored in the data segment.

    • Static variables can be accessed by any function in the program.

  • Answered by AI
  • Q10. Find space and time complexity for a recursive function(he wrote it)
  • Ans. 

    Finding space and time complexity of a recursive function.

    • Space complexity is the amount of memory used by the function.

    • Time complexity is the amount of time taken by the function to execute.

    • Recursive functions have higher space complexity due to the call stack.

    • Time complexity can be calculated using Big O notation.

    • Examples of recursive functions include factorial and Fibonacci sequence.

  • Answered by AI
  • Q11. Some questions on major project
  • Q12. Preprocessor directives,volatile keyword
  • Q13. Virtual pointer table,operator overloading,friend functions,semaphores
  • Q14. Diamond heirarchy problem
  • Ans. 

    Diamond hierarchy problem is a problem in object-oriented programming where a class inherits from multiple classes in a diamond-shaped hierarchy.

    • Occurs when a class inherits from two classes that share a common base class

    • Can lead to ambiguity in method calls and data members

    • Solved using virtual inheritance or by using interfaces

  • Answered by AI
  • Q15. Fibonacci series.(:P)
  • Q16. Puzzle

Interview Preparation Tips

Round: Test
Experience: 1. Aptitude-Mostly caselets on ordering and some easy quant questions.
2. c/c++-No objective questions.Mostly on basics(function pointers,give output of string based codes).Some simple progams(Find smallest of three numbers using conditional operators.gcd using recursion)
3.Data Structures-LCA for BST,2's compliment,reverse a doubly linked list.

College Name: NA

Skills evaluated in this interview

Interview Questionnaire 

20 Questions

  • Q1. He asked me my specialization?
  • Q2. Why not further studies? (He had noted that I was third in my batch. He appeared impressed by that
  • Q3. He asked me to tell him about my favorite project
  • Q4. He then looked at my grades. He commented that my lowest grade – B- was in Digital Image Processing. I just looked at him like a doofus thinking of what to say. But he quickly added, ‘don’t worry, it happe...
  • Q5. He then asked me a question that had been asked in Round 4, written test:Describe an optimal algorithm to find the second minimum number in an array of numbers. What is the exact number of comparisons requ...
  • Q6. Given a polygon (could be regular, irregular, convex, concave), find out whether a particular point lies inside it or outside it
  • Ans. 

    To determine if a point is inside a polygon, use the ray casting algorithm.

    • Create a line from the point to a point outside the polygon

    • Count the number of times the line intersects with the polygon edges

    • If the count is odd, the point is inside the polygon; otherwise, it is outside

  • Answered by AI
  • Q7. He asked me to explain Canny’s algorithm to him. (this was because my DIP project was related to this)
  • Q8. Then, he gave me a practical problem to solve: Suppose you are given an image which contains some text and some photos. How do you find the location of the image?
  • Q9. Which are the four storage classes in C
  • Ans. 

    The four storage classes in C are auto, register, static, and extern.

    • Auto: default storage class for all local variables

    • Register: used to define local variables that should be stored in a register instead of RAM

    • Static: used to define local variables that retain their value between function calls

    • Extern: used to declare a global variable that is defined in another file

  • Answered by AI
  • Q10. Given a program: int i; int main() { int j; int *k = (int *) malloc (sizeof(int)); … } Where are each of these variables stored?
  • Ans. 

    i is stored in global data segment, j is stored in stack, k is stored in heap.

    • i is a global variable and is stored in the global data segment

    • j is a local variable and is stored in the stack

    • k is a pointer variable and is stored in the stack, while the memory it points to is allocated on the heap using malloc()

  • Answered by AI
  • Q11. Question on polymorphisms
  • Q12. He again went back to the first question he had asked me. Once again
  • Q13. Then he wrote out some code and asked me how the compiler will generate code for it. I gave some answer, but he was clearly not satisfied. I thought it was all over by then. Then, he asked me a DIP quest...
  • Q14. Given a set of words one after another, give me a data structure so that you’ll know whether a word has appeared already or not
  • Ans. 

    Use a hash table to store the words and check for existence in constant time.

    • Create a hash table with the words as keys and a boolean value as the value.

    • For each new word, check if it exists in the hash table. If it does, it has appeared before. If not, add it to the hash table.

    • Alternatively, use a set data structure to store only the unique words and check for existence in the set.

  • Answered by AI
  • Q15. He asked me some questions on Interprocess Communication: What’s a semaphore? How are they used? He would often pick out words from my answers and ask me what they meant. He wanted to make sure that I rea...
  • Q16. He then asked me some DB fundas. Transaction. Serializability, Consistent state, etc
  • Q17. Finally, he asked me whether I had any questions
  • Q18. There is a clock at the bottom of the hill and a clock at the top of the hill. The clock at the bottom of the hill works fine but the clock at the top doesn’t. How will you synchronize the two clocks. Obv...
  • Q19. There was one more puzzle.. I don’t remember it. but I do remember that we started discussing ways of generating large prime numbers
  • Q20. We also talked a bit about my phone browser project

Interview Preparation Tips

Round: Test
Duration: 15 minutes
Total Questions: 1

Round: Test
Duration: 30 minutes
Total Questions: 2

Round: Test
Duration: 30 minutes
Total Questions: 3

Round: Test
Total Questions: 4

Round: Technical Interview
Experience: 1.When I told him that I had none as I didn’t want to specialize in this stage, he was a little surprised but appeared satisfied with my reason.2.I told him that my profile clearly indicated that I’ve been trying to get into the industry via internships, industry-funded projects right from second year, second sem. I said that I was fully sure that I didn’t want to do MS anytime soon.3.I told him about the web-browser that I had developed for cell-phones. I thought that was the only project which was closest to what Adobe was working on. He appeared satisfied with my answers.4. So people, be fully prepared to explain any anomalous grades. I was prepared with the explanation of the W in the my grade-sheet but not of the B- in DIP. I know that this is really stupid considering that I was interviewing with Adobe. Don’t make this mistake.5.I screwed up, big time in this question. I had superficially discussed this question with my friend a while ago and he had outlined an algorithm which I thought that I had understood, but I hadn’t. I started off explaining it but got stuck in the middle. He sternly told me to read it up again. One solution that I could tell him, and which I had written in the test was this Use two variables – min and second min. Initialize them by comparing the first two elements of the array. This is (1) comparison. Then, go through the entire array, from index 2 to n-1 comparing each element, first with min and then with second min, updating each variable as necessary. This will involve a worst case of two comparisons for each element. Therefore, total number of comparisons = 2*(n-2) + 1 = 2*n – 3 comparisons.I’ll try to update this with a better solution, sometime soon.6.This is an easy, straight question from graphics. You shoot a ray parallel to the x-axis passing through this point. Start with odd parity. Change parity of ray each time it intersects an edge of the polygon (consider special case of when the line passes through a vertex of the polygon. Change parity only if it passes through a vertex which has one edge above it and one edge below the ray). If the parity of ray is even when it passes through the point, it is inside the polygon, else it is not.7.This is simple. Study DIP8.I gave various alternatives – from searching for RGB components, to using OCR.. he didn’t appear fully satisfied. I think he was looking for edge-detection, but that would fail, if the text contained tables, etc.

Round: Technical Interview
Experience: He was friendly at the start but this interview was my worst. He asked me my favorite subject. I said that it was Programming. (He laughed at that)

1. static, extern, register, auto2.I started off correctly, but he was able to confuse me. He brought in shared libraries, static libraries fundas into the discussion. We had a discussion for about twenty-minutes on this. Finally, he was happy with one of my answers because I had deduced which policy made sense and answered correctly. He said that out of all the people interviewed so far (I was second last), nobody had been able to answer all of these questions correctly.3.this is easy – get it from any C++ book. He tried to confuse me again, but this time I was ready and he was finally satisfied.Then he looked at my grades and said that out of all your grades, you have only two Bs and one of them is in Compilers. Why? (Damn it. three non-A grades and that’s all they ask about. What’s wrong with this world?!)Didn’t you like Compilers? “Not in particular”, I replied. “Fine. Now, I HAVE to ask you questions on compilers”, he said.4.He again went back to the first question he had asked me. Once again5.I first suggested that we capture only a small portion of the board. To locate that portion, we could search for the chalk in the prof’s hand – of course, taking care that it had the blackboard in the background (no point capturing a video of the prof scratching his chin, na?). Further, if the prof was writing only text, we could convert the video into text by OCR and then transmitting. Simple diagrams could also be reduced to a set of vector-graphics instructions (we rarely, see the prof shading stuff). I think he liked my approach, but was not completely satisfied. Anyway, we left it at that and went forward.6.I suggested various alternatives. but he kept helping me and finally, we came up with an array of pointers to 26-trees (each node of the tree has 26 children). Store every word as a path from the root to a leaf with pointers in the correct places. For example, hello would be stored as – pointer from ‘h’ index of the root array to a node which had a pointer from ‘e’ index of it’s array to a node which had a pointer from ‘l’ index of the array.. and so on. This is both time and space efficient.7.I was able to answer all his questions, but I made the mistake of telling him, when we started off that I didn’t know much about this subject as I had done it a long time ago. He was very annoyed at that, apparently because a lot of people before me had said this.8.I was able to answer all of them. I stumbled around a bit in a few questions where I was explaining correctly, but not using the keywords that he was looking for.9.I thought that I should say something to make him realize that I was not completely stupid and so asked him whether there was any logic to the order in which the short-listed candidates were called. This turned out to be a dumb move. The order was alphabetic and he sent me off with a parting shot, saying “You guys do pattern recognition and stuff and still you can’t recognize such a simple pattern” Me and my big mouth! Moral of the story: Don’t ask questions for the sake of asking.

Round: Puzzle Interview
Experience: After the first two interviews, this one was like having a warm batch after being cold and wet for days! I did well in this one.1.You have to go up the hill and come back, with horse, without horse, getting four equations to solve four unknowns – time to go uphill – with horse, without horse, time to go downhill – with horse, without horse. Then you can go up the hill and set the clock to ‘(time when you left) + (time to go uphill with horse)’2.  I told him the funda of Mersenee primes (luckily remembered it) and he was decently impressed.

General Tips: Finally hired by Adobe. Special thanks to AmbitionBox team. Really amazing site for sharing experience. That’s all for the Adobe. They are focusing on your approach and your coding skills. All the best.
Skills: Algorithm, Data structure, C++, C, DIP
College Name: BIT Mesra

Skills evaluated in this interview

Infinx Interview FAQs

How many rounds are there in Infinx Customer Service Executive interview?
Infinx interview process usually has 2 rounds. The most common rounds in the Infinx interview process are HR and One-on-one Round.

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Infinx Customer Service Executive Interview Process

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Interview experience

5
  
Excellent
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Infinx Customer Service Executive Salary
based on 6 salaries
₹2.1 L/yr - ₹4.4 L/yr
7% less than the average Customer Service Executive Salary in India
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based on 4 reviews

2.1/5

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2.5

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2.1

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2.5

Salary

2.5

Job security

2.1

Company culture

1.7

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2.1

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