Infinx Customer Service Executive Interview Questions and Answers

Q1. Will check about you.
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Q2. What is your salary expectation?
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Q3. How soon you can join?
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Q4. Will give you an topic to write for essay.
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Q1. Self introduction , will be asked.2
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Q2. Any previous work experience.
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Q3. Why did you left your last job ?
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Q1. Tell me about yourself
Ans. 
I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.
• Over 3 years of experience in customer service roles, handling inquiries and resolving issues efficiently.

• Skilled in using CRM software to track customer interactions and improve service delivery.

• Recognized for my ability to remain calm under pressure, especially during high-volume periods.

• Success...read more
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Q2. Do you have knowledge on Ms Excel
Ans. 
Yes, I have knowledge on Ms Excel.
• I am proficient in using Excel for data entry, analysis, and reporting.

• I am familiar with various functions and formulas in Excel.

• I have experience in creating charts and graphs in Excel.

• I can use Excel to manage and organize large amounts of data.

• I am comfortable with using Excel shortcuts to increase efficiency.
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Q1. Self introduction
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Q2. What is your memorable day?
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Q3. Which movie do you watch last time?
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Q4. Tell me about women empowerment?
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Q1. Self intro and sale the product
Ans. 
Good and not so hard and not taken too much time
Answered by Somya Som
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Q2. About customer service
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Yes good and i explained about that and got selected
Answered by Somya Som
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Assessment Good and manageable

Q1. Sale the product and self intro
Ans. 
It was good from my end but hate the round because hr took the manager round and without any valid reasons and checking with dressing sense they are rejecting ys
Answered by Somya Som
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Q2. About education
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Q3. About hobbies and about customers
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Q1. Self and any topic from your hobbies
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Q1. 1) the HR asked me whether I have the required documents for the job? 2) then the HR asked me to Give my introduction 3) " What do you know about BPO/Customer Support? " 4) "Why do you want to work in C...read more
Ans. 1) Yes, I have all the documents the job required 2) My introduction: myself XYZ, I am 12th qualified and I am persuing my engineering, although my 4years are completed I have backlogs to clear, I am giving this interview on my 12th basis. I am completely a fresher , my hobbies are travelling, workouts and watching movies. I am looking for call center jobs as I have good English communication skills. I am hard w...read more
Answered by Haseeb Uddin
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Q1. It was not an interview, it was an English communication computer based test on a app Test Description: It wanted to know our Reading, Listening, Speaking, Sentence Building and Quick thinking skills I h...read more
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Q1. 1) It was a video call interview so Manager asked me to show my Id proof to confirm my location (whether I am in the city or not) 2) Asked me to Introduce myself 3) "What do you know about this job?"
Ans. 1) Id proof shown 2) Introduced myself in a same way as I introduced to the HR 3) in thi job you have to help the customer with his/her query
Answered by Haseeb Uddin
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Round duration - 60 Minutes
Round difficulty - Easy

Q1. 
Spiral Order Traversal of a Binary Tree Problem Statement
Given a binary tree with 'N' nodes, your task is to print the nodes in spiral order traversal.
Example:
Input:
The binary tree is represented i...read more
Ans. 
Print nodes of a binary tree in spiral order traversal.
• Use a queue to perform level order traversal of the binary tree.

• Alternate between printing nodes from left to right and right to left at each level.

• Handle null nodes represented by '-1' appropriately.

• Example: For input '1 2 3 -1 -1 4 5 -1 -1 -1 -1', the output should be '1 3 2 4 5'.
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Round duration - 60 Minutes
Round difficulty - Easy

Q1. 
Word Break Problem Statement
You are given a list of N strings called A. Your task is to determine whether you can form a given target string by combining one or more strings from A.
The strings from A c...read more
Ans. 
Given a list of strings, determine if a target string can be formed by combining one or more strings from the list.
• Iterate through all possible combinations of strings from the list to form the target string.

• Use recursion to try different combinations of strings.

• Check if the current combination forms the target string.

• Return true if a valid combination is found, otherwise return false.
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Round duration - 60 Minutes
Round difficulty - Easy

Q1. Design an elevator system.
Ans. 
Design an elevator system for efficient vertical transportation.
• Divide building into zones to optimize elevator usage.

• Implement algorithms for efficient elevator scheduling.

• Include safety features like emergency stop buttons and overload sensors.

• Consider user interface for passengers to select floors and monitor elevator status.
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