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Infinx Customer Service Executive Interview Questions and Answers

Updated 10 Feb 2024

Infinx Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Where do you see yourself in 5 years
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Resume related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be good communication skills

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Interview questions from similar companies

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Interview Questionnaire 

1 Question

  • Q1. What is wipro

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the components of customer satisfaction?
  • Ans. 

    Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

    • Quality of product/service

    • Responsiveness

    • Empathy

    • Communication

    • Problem-solving

  • Answered by AI
  • Q2. Why is there a need of customer support?
  • Ans. 

    Customer support is essential for resolving customer issues and ensuring customer satisfaction.

    • Customer support helps customers with their queries and concerns

    • It provides a platform for customers to voice their opinions and feedback

    • It helps in building customer loyalty and trust

    • It can lead to increased sales and revenue

    • Examples include technical support, product assistance, and billing inquiries

  • Answered by AI
  • Q3. What were you doing in the past?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself?
  • Q2. Previous company experience
  • Q3. What you know about e commerce
  • Ans. 

    E-commerce refers to buying and selling goods and services online.

    • E-commerce has revolutionized the way people shop and do business.

    • It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.

    • Popular e-commerce websites include Amazon, eBay, and Alibaba.

    • E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.

    • E-commerce...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - HR was good. HR was very much supportive

Interview Questionnaire 

1 Question

  • Q1. How can i get HR contact for interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Need HR contact number

Interview Questionnaire 

1 Question

  • Q1. How will you handle Customers
  • Ans. 

    I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.

    • Actively listen to customers to understand their needs and concerns

    • Show empathy and understanding towards customers' situations

    • Provide prompt and effective solutions to address customers' issues

    • Maintain a positive and professional attitude throughout the interaction

    • Follow up wi

  • Answered by AI

I applied via Walk-in and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join this company?
  • Q2. I want to make my career in __________ industry.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be specific about the answers you give during an interview, means your answer should be to the point only. Neither less than what is asked nor more than required.
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Infinx Interview FAQs

How many rounds are there in Infinx Customer Service Executive interview?
Infinx interview process usually has 2 rounds. The most common rounds in the Infinx interview process are HR and One-on-one Round.

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Infinx Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

Sun Pharmaceutical Industries

Join us and thrive in a company culture that inspires and empowers.

Join Infinx Revenue Realized. On Time. All The Time.
Infinx Customer Service Executive Salary
based on 6 salaries
₹2.1 L/yr - ₹4.4 L/yr
7% less than the average Customer Service Executive Salary in India
View more details

Infinx Customer Service Executive Reviews and Ratings

based on 4 reviews

2.1/5

Rating in categories

2.5

Skill development

2.1

Work-life balance

2.5

Salary

2.5

Job security

2.1

Company culture

1.7

Promotions

2.1

Work satisfaction

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