Tech Profuse Technical Support Analyst Interview Questions and Answers

Q1. Why you want to join Teleperformance?
Ans. 
I want to join Teleperformance because of its reputation for providing excellent customer service and opportunities for career growth.
• Teleperformance has a strong reputation for providing excellent customer service

• I am impressed by the company's commitment to employee training and development

• I believe that working at Teleperformance will provide me with opportunities for career growth and advancement
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Q2. Memorable day of your life?
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Q1. How soon you can join?
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Q1. Trouble shooting steps
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Q2. Challenge situation
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Q1. Why Microsoft you choose
Ans. 
I chose Microsoft because of its widespread use in the industry and the variety of tools and technologies it offers.
• Microsoft products are widely used in the industry, giving me valuable experience and skills

• Microsoft offers a wide range of tools and technologies for desktop support, making it easier to troubleshoot and resolve issues

• Microsoft certifications are highly recognized and can help advance my career in IT su
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Q2. Diversity inclusion related topic
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Q1. Brief self introduction
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Q1. For fresher, How do you troubleshoot when user is getting a blue screen error?
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Q1. Tell me about your self
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Q2. What was the pervious work experience
Ans. 
I have 3 years of experience in customer support roles at various companies.
• Worked as a Customer Support Representative at Company X for 2 years

• Handled customer inquiries, resolved issues, and provided product information

• Managed a team of support agents at Company Y for 1 year
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Any topic did you speak about fluently

Q1. Sql constraint , primary key, unique and foreign key
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Q1. Software related
Ans. 
Company new software installation and new apps Activity in admin login and billing test check
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Q2. OS and Inventory related
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New system company OS Installation and PC Ghosting and SCCM Done and antivirus software installation
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Q1. Network related
Ans. 
Switch and Access Point Congratulations and System assigned IP Address admin login
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Q2. Hardware related
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Daily group discussion

Q1. Discuss with company format
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Q2. Discuss with salary related
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Q1. Which colour do you like and why?
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Q2. Why did you left previous job?
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Q1. Ask about the Linux, jira
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Q2. Ask about SQL, SQL statements
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