Hexaware Technologies Technical Support Analyst Interview Questions and Answers

Q1. Python code snippets for different codes
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Q2. SQL Queries on Joins
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Q1. Tell me about your self
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Q2. What was the pervious work experience
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I have 3 years of experience in customer support roles at various companies.
• Worked as a Customer Support Representative at Company X for 2 years

• Handled customer inquiries, resolved issues, and provided product information

• Managed a team of support agents at Company Y for 1 year
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Any topic did you speak about fluently

Q1. System bootup issues
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System bootup issues can be caused by hardware or software problems.
• Check for loose connections or faulty hardware components

• Verify BIOS settings and ensure correct boot order

• Scan for malware or corrupted system files

• Try booting into safe mode to troubleshoot software conflicts
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Q1. Tell me about yourself.
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Q2. Walk us through your resume, about the projects that I've done in my college.
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Q3. Why do you want to work with HP?
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Q1. What do you mean by BSOD? How will you resolve it?
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BSOD stands for Blue Screen of Death. It is a Windows operating system error screen that appears when a system error occurs.
• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error that it cannot recover from.

• To resolve a BSOD, you can try restarting the computer, checking for hardware or software issues, updating drivers, running system diagnostics, or restoring the system...read more
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Q2. What is a driver? What is an OS?
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A driver is a software component that allows the operating system to communicate with hardware devices. An OS (Operating System) is the software that manages computer hardware and software resources.
• A driver is a program that enables communication between the operating system and hardware devices.

• Drivers are essential for the proper functioning of hardware components such as printers, graphics cards, and network adapte...read more
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Q3. Difference between Ssd and Hdd, wifi and Lan
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SSD is faster and more durable than HDD, while WiFi is wireless and LAN is wired.
• SSD uses flash memory for storage, while HDD uses spinning disks

• SSD has faster read/write speeds and is more durable than HDD

• WiFi allows wireless internet connection, while LAN requires a wired connection

• WiFi is convenient for mobile devices, while LAN provides faster and more stable connection
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Q1. Introduction, Related field Knowledge
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Q1. What ever you have mentioned in resume they will asked you and some related to that
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They will give you some case reference and ask you what you will do on this cases.

Q1. About yourself and overall experience what projects you have worked what is day to day workings and if you are handling team and all you have to respond.
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Q1. In this they will discuss regarding you payouts.
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Q1. What is Dot Net Framework
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Dot Net Framework is a software framework developed by Microsoft for building Windows applications.
• It provides a programming model, a comprehensive API set, and runtime environment for building Windows applications.

• It supports multiple programming languages such as C#, VB.NET, F# and more.

• It includes a large class library called Framework Class Library (FCL) which provides language interoperability, memory management, ...read more
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Q2. Advantages of Dot Net Core
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Dot Net Core offers cross-platform compatibility, improved performance, and enhanced security.
• Cross-platform compatibility allows for development on multiple operating systems

• Improved performance through features like just-in-time compilation and better memory management

• Enhanced security with built-in features like data protection and secure coding practices

• Support for microservices architecture and containerization

• Ope...read more
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Q1. On call interview
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Q2. About persona and professional
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Q3. Tell me about yourself
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Q4. Why you want tojoin
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Q5. Upcoming plans for the future
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I plan to further develop my technical skills through certifications and training programs, as well as explore opportunities for career advancement within the company.
• Pursuing certifications such as CompTIA A+ or Cisco CCNA

• Attending workshops or seminars on new technologies in the field

• Seeking mentorship from senior engineers to enhance skills

• Exploring potential promotions within the company
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