NTT Data Information Processing Services Senior Technical Support Engineer Interview Questions and Answers

Q1. Python code snippets for different codes
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Q2. SQL Queries on Joins
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1st round was aptitude

After 1 month there was a GD round .

Q1. Introduction , Communication check
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Q2. Computer Networking questions
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Q1. Tell me about yourself.
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Q2. Walk us through your resume, about the projects that I've done in my college.
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Q3. Why do you want to work with HP?
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Q1. What do you mean by BSOD? How will you resolve it?
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BSOD stands for Blue Screen of Death. It is a Windows operating system error screen that appears when a system error occurs.
• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error that it cannot recover from.

• To resolve a BSOD, you can try restarting the computer, checking for hardware or software issues, updating drivers, running system diagnostics, or restoring the system...read more
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Q2. What is a driver? What is an OS?
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A driver is a software component that allows the operating system to communicate with hardware devices. An OS (Operating System) is the software that manages computer hardware and software resources.
• A driver is a program that enables communication between the operating system and hardware devices.

• Drivers are essential for the proper functioning of hardware components such as printers, graphics cards, and network adapte...read more
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Q3. Difference between Ssd and Hdd, wifi and Lan
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SSD is faster and more durable than HDD, while WiFi is wireless and LAN is wired.
• SSD uses flash memory for storage, while HDD uses spinning disks

• SSD has faster read/write speeds and is more durable than HDD

• WiFi allows wireless internet connection, while LAN requires a wired connection

• WiFi is convenient for mobile devices, while LAN provides faster and more stable connection
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Q1. What is cloud support
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Cloud support refers to providing technical assistance and troubleshooting for cloud computing services and platforms.
• Providing assistance with setting up and configuring cloud services

• Troubleshooting issues related to cloud storage, networking, and security

• Offering guidance on best practices for utilizing cloud resources

• Resolving performance issues and optimizing cloud infrastructure

• Examples: AWS Support, Microsoft Az
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Q2. What is cus support
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Customer support is the assistance provided to customers before, during, and after purchasing a product or service.
• Customer support involves helping customers with technical issues, product inquiries, and troubleshooting.

• It can be provided through various channels such as phone, email, live chat, or social media.

• Customer support aims to ensure customer satisfaction and loyalty by addressing their concerns and resolving...read more
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Q1. Language prificiency
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Q1. On call interview
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Q2. About persona and professional
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Q3. Tell me about yourself
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Q4. Why you want tojoin
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Q5. Upcoming plans for the future
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I plan to further develop my technical skills through certifications and training programs, as well as explore opportunities for career advancement within the company.
• Pursuing certifications such as CompTIA A+ or Cisco CCNA

• Attending workshops or seminars on new technologies in the field

• Seeking mentorship from senior engineers to enhance skills

• Exploring potential promotions within the company
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Q1. How to troubleshoot issues and provide solution
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To troubleshoot issues and provide solutions, one must identify the problem, gather information, analyze data, and implement a solution.
• Identify the problem by asking questions and gathering information from the user

• Analyze data by reviewing logs, error messages, and system configurations

• Implement a solution by testing and verifying the fix with the user

• Document the solution for future reference

• Provide excellent custom
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Q2. How to deal with client on phone call and how to communicate with them
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Effective communication is key to dealing with clients on phone calls. It requires active listening, empathy, and clear articulation.
• Listen actively to the client's concerns and needs

• Show empathy and understanding towards their situation

• Use clear and concise language to explain technical solutions

• Avoid technical jargon and use layman's terms

• Confirm understanding by summarizing the conversation and next steps

• Maintain a ...read more
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Q1. Oops concepts and Data structures
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