Tech Mahindra Customer Support Executive Interview Questions, Process, and Tips

I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.

• I have over 5 years of experience in the customer support field.

• I am skilled in handling customer inquiries, complaints, and providing solutions.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using customer support software and CRM systems.

• I have...read more

I see myself as a senior customer support executive, leading a team and contributing to the growth of the company.

• I aim to become a senior customer support executive within the next five years.

• I plan to enhance my skills and knowledge in customer support management.

• I aspire to lead a team of customer support representatives and contribute to their professional development.

• I envision myself playing a key role in improvi...read more

Debit cards are linked to your bank account and allow you to spend only what you have. Credit cards allow you to borrow money up to a certain limit.

• Debit cards are linked to your bank account and use the money you have deposited in it.

• Credit cards allow you to borrow money up to a certain limit and you have to pay it back with interest.

• Debit cards have lower fees and interest rates compared to credit cards.

• Credit cards...read more

A credit card is a payment card issued to users as a method of payment.

• Credit cards allow users to borrow money from a bank or financial institution to make purchases.

• Users are required to pay back the borrowed amount along with interest and fees.

• Credit cards offer various benefits such as rewards, cashback, and discounts.

• Examples of credit card companies include Visa, Mastercard, and American Express.

Credit cards offer convenience, rewards, and protection for purchases.

• Credit cards allow for easy and secure online shopping.

• Many credit cards offer rewards programs, such as cash back or travel points.

• Credit cards provide protection against fraudulent purchases.

• Using a credit card responsibly can help build a good credit score.

• Credit cards can offer additional benefits, such as extended warranties or purchase protecti...read more

I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.

• Over 5 years of experience in customer support roles

• Skilled in resolving customer complaints and issues in a timely manner

• Excellent communication and problem-solving skills

• Proficient in using CRM systems and ticketing platforms

• Received multiple awards for outstanding custom

My memorable day was when I went on a spontaneous road trip with my friends to a beautiful beach town.

• Woke up early and decided to go on a road trip

• Enjoyed the scenic drive with good music and snacks

• Reached the beach town and spent the day relaxing on the beach and exploring the town

• Had a delicious seafood dinner at a local restaurant

• Watched the sunset over the ocean before heading back home

E-commerce refers to buying and selling goods or services over the internet.

• Online transactions

• Digital payment methods

• Virtual storefronts

• Order fulfillment and delivery

• Customer support and feedback

• Examples: Amazon, eBay, Shopify

Yes, I am comfortable working in night shifts as I have prior experience and can adjust my schedule accordingly.

• I have previous experience working night shifts and have adjusted my schedule accordingly.

• I am a night owl and tend to be more productive during late hours.

• I understand the importance of providing support round the clock and am willing to work in night shifts.

• I have no issues with the night shift timings and