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Tech Mahindra UCCE Engineer Interview Questions and Answers

Updated 15 Jan 2020

Tech Mahindra UCCE Engineer Interview Experiences

1 interview found

I applied via Walk-in and was interviewed in Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. What are ICM component and their services?
  • Ans. 

    ICM components are responsible for call routing, queuing, and reporting in Cisco Contact Center solutions.

    • ICM Router: routes calls based on business rules and agent availability

    • ICM Logger: records call data for reporting and analysis

    • ICM AW/HDS: manages agent state and availability

    • ICM PG: interfaces with peripheral devices such as IVRs and ACDs

    • ICM CCE: provides a web-based interface for administration and reporting

  • Answered by AI
  • Q2. CVP comprehensive call flow.
  • Ans. 

    CVP comprehensive call flow is a sequence of steps that a caller goes through when interacting with a CVP system.

    • The caller dials the phone number associated with the CVP system.

    • The call is routed to the CVP system, which answers the call and plays a welcome message.

    • The caller is prompted to make a selection from a menu of options.

    • Based on the caller's selection, the CVP system may play additional messages or transfer ...

  • Answered by AI
  • Q3. CVP component?
  • Ans. 

    CVP (Customer Value Proposition) defines the unique value a product or service offers to customers.

    • CVP articulates how a product solves customer problems or improves their situation.

    • It differentiates a product from competitors by highlighting unique features.

    • For example, Apple's CVP emphasizes innovation and user experience.

    • A strong CVP can lead to increased customer loyalty and sales.

  • Answered by AI
  • Q4. ICM scripting and call type
  • Q5. Explain extension mobility, route pattern, translation pattern, dial peer, trunk group.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what you mentioned in your resume.

Skills evaluated in this interview

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in May 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. All questions related to Digital and networks and they asked core java question like functional interface uses and why do we need it and difference with interface

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was quite good

UCCE Engineer Interview Questions Asked at Other Companies

Q1. What are ICM components and their services?
Q2. Explain extension mobility, route pattern, translation pattern, d ... read more
Q3. What is UCCE and its components?
Q4. CVP comprehensive call flow.
Q5. What are the components of CVP?

I applied via LinkedIn and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Basics of Angular
  • Q2. Basics of js

Interview Preparation Tips

Interview preparation tips for other job seekers - Freshen up basics on skills.

Interview Questionnaire 

1 Question

  • Q1. Design facebook
  • Ans. 

    Designing Facebook is a complex task involving various components and technologies.

    • Identify the core features of Facebook such as user profiles, news feed, messaging, and groups.

    • Choose appropriate technologies for each component such as PHP for backend, React for frontend, and MySQL for database.

    • Ensure scalability and performance by implementing caching, load balancing, and database sharding.

    • Implement security measures...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Database, logical reasoning

Skills evaluated in this interview

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Interview Questionnaire 

1 Question

  • Q1. What is name mangling?

Skills evaluated in this interview

Interview Questionnaire 

6 Questions

  • Q1. Explain abstract factory design pattern ?
  • Ans. 

    Abstract Factory is a creational design pattern that provides an interface for creating families of related objects.

    • Abstract Factory is used when we need to create families of related objects without specifying their concrete classes.

    • It provides an interface for creating objects of related classes without specifying their concrete classes.

    • It encapsulates a group of factories that have a common theme.

    • It promotes loose c...

  • Answered by AI
  • Q2. How do you do range based map iteration
  • Ans. 

    Range based map iteration can be done using a for-each loop or iterators.

    • Use a for-each loop to iterate over the map elements.

    • Alternatively, use iterators to traverse the map.

    • The range-based for loop is preferred for its simplicity and readability.

    • Example: for(auto const& [key, value] : myMap) { //do something with key and value }

  • Answered by AI
  • Q3. What are detached and joined threads
  • Ans. 

    Detached threads are independent threads that run separately from the main thread. Joined threads are threads that wait for the main thread to finish.

    • Detached threads are created using pthread_detach() function

    • Joined threads are created using pthread_join() function

    • Detached threads do not need to be explicitly terminated

    • Joined threads must be explicitly terminated using pthread_exit() or return statement

    • Detached thread...

  • Answered by AI
  • Q4. What are static code analysis tools
  • Ans. 

    Static code analysis tools are software programs that analyze source code to find potential issues and improve code quality.

    • Static code analysis tools scan code without executing it

    • They can detect issues such as security vulnerabilities, coding errors, and performance problems

    • Examples of static code analysis tools include SonarQube, ESLint, and Checkstyle

  • Answered by AI
  • Q5. Command to list currently running threads in linux
  • Ans. 

    Command to list currently running threads in linux

    • Use the 'ps' command with the 'H' option to display threads in a hierarchy

    • Use the 'top' command to display threads in real-time

    • Use the 'htop' command for an interactive display of threads

  • Answered by AI
  • Q6. Can we perform arithmetic operation on Unique pointer
  • Ans. 

    No, arithmetic operations cannot be performed on unique pointers.

    • Unique pointers are used to manage the lifetime of dynamically allocated objects.

    • They cannot be copied or assigned, only moved.

    • Arithmetic operations are not defined for pointers, including unique pointers.

  • Answered by AI

Skills evaluated in this interview

Interview Questionnaire 

1 Question

  • Q1. Spring and SpringBoot
Are these interview questions helpful?

I applied via Naukri.com and was interviewed in Nov 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Questions based on the CV we kept
  • Q2. Questions related to powershell, storages, networking in azure IaaS, NSG

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare whatever u kept in CV and the basics

I applied via Job Portal and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Technical 

(3 Questions)

  • Q1. How do you configure and verify custom DNS in Azure AD?
  • Ans. 

    To configure and verify custom DNS in Azure AD, follow these steps:

    • Create a DNS zone in Azure DNS

    • Add a custom domain to Azure AD

    • Create a CNAME record in the DNS zone that points to the Azure AD domain

    • Verify the custom domain in Azure AD

    • Update the DNS registrar to use the Azure DNS name servers

    • Test the custom DNS by accessing Azure AD resources using the custom domain

  • Answered by AI
  • Q2. Supported authentication types in Azure AD
  • Ans. 

    Azure AD supports various authentication types for secure access to resources.

    • Azure AD supports password-based authentication, multi-factor authentication, certificate-based authentication, and federated authentication.

    • It also supports OAuth 2.0 and OpenID Connect for secure authentication and authorization.

    • Examples of supported protocols include SAML, WS-Federation, and OAuth 2.0/OpenID Connect.

    • Azure AD also supports ...

  • Answered by AI
  • Q3. Hybrid scenarios regarding Azure AD using Azure AD Connect
Round 2 - One-on-one 

(3 Questions)

  • Q1. What if someone asks you your salary?
  • Q2. How would you react if someone lured into giving up some secrets
  • Q3. Are you ready for relocation??
Round 3 - HR 

(4 Questions)

  • Q1. Salary discussion, Joining bonus discussion
  • Q2. Explanation of salary breakup in hand
  • Q3. Any gaps in education, experience explanation
  • Q4. Confirmation about previous work experiences

Interview Preparation Tips

Topics to prepare for LTIMindtree Senior Engineer interview:
  • Azure Active Directory
  • Azure
  • Deployments in Azure
Interview preparation tips for other job seekers - If they want the opening to be filled immediately, then they will anyhow select you if you have even 30% to 40% of the required skillset required for the job and good communication. If your previous experiences are from startups, then also they will consider you. But if they are willing to wait for your notice period to end and offering you desired salary, beware then they will crunch the best out of you during interviews, they will ensure that they are hiring the right person.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. 1)Main challenges faced in gcp implementation.
  • Ans. 

    Main challenges faced in GCP implementation

    • Data migration and integration with existing systems

    • Ensuring security and compliance with regulations

    • Optimizing costs and managing resources effectively

    • Training and upskilling employees to use GCP effectively

    • Choosing the right services and configurations for specific use cases

  • Answered by AI
  • Q2. 2) best practices of big query
  • Ans. 

    Best practices for BigQuery include optimizing queries, managing costs, and securing data.

    • Optimize queries by using partitioning, clustering, and caching

    • Manage costs by using cost controls, monitoring usage, and optimizing storage

    • Secure data by using IAM roles, encryption, and audit logs

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Go through some case studies available on gcp you tube channel, those case studies help your draft your studies

Skills evaluated in this interview

Tech Mahindra Interview FAQs

What are the top questions asked in Tech Mahindra UCCE Engineer interview?

Some of the top questions asked at the Tech Mahindra UCCE Engineer interview -

  1. What are ICM component and their servic...read more
  2. Explain extension mobility, route pattern, translation pattern, dial peer, trun...read more
  3. CVP comprehensive call fl...read more

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Tech Mahindra UCCE Engineer Salary
based on 9 salaries
₹4.2 L/yr - ₹10.5 L/yr
8% less than the average UCCE Engineer Salary in India
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Tech Mahindra UCCE Engineer Reviews and Ratings

based on 3 reviews

4.3/5

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4.0

Skill development

4.3

Work-life balance

4.0

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4.0

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3.7

Company culture

3.7

Promotions

3.7

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