What is UCCE and it's components?

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UCCE stands for Unified Contact Center Enterprise, a customer contact management solution by Cisco.

UCCE includes components like Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Customer Voice Portal (CVP), and Cisco Unified Intelligence Center (CUIC).
UCCE provides intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure.
It helps organizations deliver proactive and personalized customer experiences.
UCCE integrates with various CRM systems to provide a seamless customer service experience.
Example: A company uses UCCE to route customer calls to the appropriate agent based on customer data and call history.

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