What are ICM component and their services?

AnswerBot
1y

ICM components are responsible for call routing, queuing, and reporting in Cisco Contact Center solutions.

  • ICM Router: routes calls based on business rules and agent availability

  • ICM Logger: records cal...read more

Shariyat Khan
1y

Excellent and very needful

Help your peers!
Add answer anonymously...
Tech Mahindra UCCE Engineer Interview Questions
Stay ahead in your career. Get AmbitionBox app
qr-code
Helping over 1 Crore job seekers every month in choosing their right fit company
65 L+

Reviews

4 L+

Interviews

4 Cr+

Salaries

1 Cr+

Users/Month

Contribute to help millions
Get AmbitionBox app

Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2024 Info Edge (India) Ltd.

Follow us
  • Youtube
  • Instagram
  • LinkedIn
  • Facebook
  • Twitter