CVP comprehensive call flow.

Question

Accepted Answer

CVP comprehensive call flow is a sequence of steps that a caller goes through when interacting with a CVP system.

The caller dials the phone number associated with the CVP system.
The call is routed to the CVP system, which answers the call and plays a welcome message.
The caller is prompted to make a selection from a menu of options.
Based on the caller's selection, the CVP system may play additional messages or transfer the call to a live agent.
The CVP system may also collect information from the caller, such as their account number or reason for calling.
Once the call is complete, the CVP system may provide a summary of the call or offer a survey for the caller to provide feedback.

Top Tech Mahindra UCCE Engineer interview questions & answers