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Tech Mahindra Senior Customer Support Associate Interview Questions and Answers

Updated 19 Feb 2024

Tech Mahindra Senior Customer Support Associate Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - Aptitude Test 

Versant test is there.

Interview Preparation Tips

Interview preparation tips for other job seekers - Technical IT background is better to have but not mandatory. Any CRM tool exp will be helpful. Rest will vary process to process. Those core process delegate can help you know more about the process.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why should we hire you?
  • Q4. Why are you looking for a change?
  • Q5. Where do you see yourself in 5 years?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.
Round 3 - Technical 

(1 Question)

  • Q1. English test and Typing Test
Round 4 - One-on-one 

(1 Question)

  • Q1. Same questions those has been asked in HR round.

Interview Preparation Tips

Interview preparation tips for other job seekers - If you have better understanding, good typing speed and if you are good in English, you will get a job.

Senior Customer Support Associate Interview Questions Asked at Other Companies

Q1. How do you communicate with customer through email ?
Q2. What is the speed, how quickly can you draft email?
asked in Cognizant
Q3. What are the qualities of good customer service.
asked in Lendbox
Q4. What do you know about lendbox?
asked in Cognizant
Q5. How would you handle irate customer??

I applied via Walk-in and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Walk in interview 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - Case Study 

I have 6 years experience in telemarketing

Interview Preparation Tips

Interview preparation tips for other job seekers - I have 6 years experience in telemarketing apart from that l answered every question which is asking by HR

Interview questions from similar companies

I applied via Walk-in and was interviewed before Nov 2021. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. My self , Previous work knowledge, Salary expectations.
  • Q2. Why you left last organisation?
  • Q3. What is your salary expectations ?
  • Q4. Where do you live at ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident no matter if your grammar is not perfect while communicating. Just be normal.

I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Basic questions on testing.
  • Q2. Write sample code on some basic queries supplied during interview.
  • Ans. 

    Sample code for basic queries

    • Use SELECT statement to retrieve data from a table

    • Use WHERE clause to filter data based on conditions

    • Use ORDER BY clause to sort data in ascending or descending order

    • Use GROUP BY clause to group data based on a column

    • Use JOIN clause to combine data from multiple tables

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please have some knowledge on selenium testibg.

I applied via Referral and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction confirmation about the interview schedule.
Round 3 - One-on-one 

(2 Questions)

  • Q1. Go through your resume
  • Q2. Testing core knowledge on applied domine.
Round 4 - HR 

(1 Question)

  • Q1. About the salary negotiation.

Interview Preparation Tips

Interview preparation tips for other job seekers - be prepared on basis information Domin on which role you are applied.

I applied via Referral and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is the difference between System drive and Boot drive
  • Ans. 

    System drive and Boot drive are different in terms of their functionality and purpose.

    • System drive contains the operating system files and other system-related files.

    • Boot drive is the drive from which the computer boots up.

    • System drive can be different from the Boot drive.

    • For example, in a dual-boot system, each operating system may have its own system and boot drives.

  • Answered by AI
  • Q2. Azure does It support AD LDAP?
  • Ans. 

    Yes, Azure supports AD LDAP.

    • Azure Active Directory Domain Services provides LDAP support

    • Allows applications to authenticate and authorize users

    • Can be used to manage on-premises AD from Azure

    • Supports LDAPS (LDAP over SSL/TLS) for secure communication

  • Answered by AI
  • Q3. Azure does not support LDAP in MS Azure.The workaround is to setup Azure AD Domain services.Setup Security groups in Indentity and Accounts Management , then configure to LDAP connect.
  • Ans. 

    Azure does not support LDAP. Workaround is to setup Azure AD Domain services and configure LDAP connect.

    • Azure AD Domain services can be used as a workaround for LDAP.

    • Security groups can be set up in Identity and Accounts Management.

    • LDAP connect can be configured after setting up Azure AD Domain services.

    • Azure AD Domain services provides managed domain services such as domain join, group policy, LDAP, and Kerberos/NTLM ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn Azure MS Azure as a cloud solution to anwer the above.

Skills evaluated in this interview

Interview Questionnaire 

1 Question

  • Q1. Technical questions they ask about Database structure basics rman restoration datagaurd Linux basics data pump

Interview Preparation Tips

Interview preparation tips for other job seekers - Good interview but it's take 2 months for offer letter

I applied via Referral and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Previous job experiences and Excel Sap related questions and family details
  • Q2. Please prepare for all accounts related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepare for accounts related question and SAP and ms office

I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Coding Test 

They give some MCQ question from c#, .net,SQL, angular. Fizz Buzz type coding.

Round 2 - Technical 

(1 Question)

  • Q1. Basic oops concepts, splitter, 3 highest salary in SQL, procedure and functions difference. Basic questions of c#.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is not hard. They ask about your project and your role.

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Senior Customer Support Associate interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are Resume Shortlist, HR and Technical.
How to prepare for Tech Mahindra Senior Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are International Voice Process, international bpo, customer support, Customer Service and US Process.
What are the top questions asked in Tech Mahindra Senior Customer Support Associate interview?

Some of the top questions asked at the Tech Mahindra Senior Customer Support Associate interview -

  1. Same questions those has been asked in HR rou...read more
  2. English test and Typing T...read more

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Tech Mahindra Senior Customer Support Associate Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more

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Tech Mahindra Senior Customer Support Associate Salary
based on 402 salaries
₹1.7 L/yr - ₹6 L/yr
At par with the average Senior Customer Support Associate Salary in India
View more details

Tech Mahindra Senior Customer Support Associate Reviews and Ratings

based on 74 reviews

3.4/5

Rating in categories

3.3

Skill development

3.2

Work-life balance

3.1

Salary

3.4

Job security

3.1

Company culture

2.9

Promotions

3.0

Work satisfaction

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