Tech Mahindra Senior Claim Analyst Interview Questions and Answers

Q1. Tell me the impact of covid 19
Ans. 
The impact of Covid-19 has been widespread and significant, affecting various aspects of society and the economy.
• Healthcare systems overwhelmed with cases

• Economic downturn with job losses and business closures

• Shift to remote work and online learning

• Increased focus on hygiene and social distancing measures

• Mental health challenges due to isolation and uncertainty
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Q2. Tell me about your self
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I am a detail-oriented individual with strong communication skills and a passion for helping others.
• I have a background in customer service, where I honed my problem-solving abilities

• I am proficient in handling claims and resolving customer issues efficiently

• I am a team player and enjoy collaborating with colleagues to achieve common goals
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Q1. Salary expection
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Q2. Near by Location
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Q3. Team leader position
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Q1. Tell me about yourself
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Q2. Your salary expectation
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MCQ Based Questions which had 3 round. you have to pass all round one by one. If you fail to pass 1st you would not be able to attend 2nd one

Q1. Tell me about your work experience
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Q2. Your expansion from our company
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Q1. Easy self intro wat about health care
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Q2. What is healthcare
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Q3. What is NTT data
Ans. 
NTT Data is a global IT services company providing consulting, technology, and outsourcing services.
• NTT Data is a subsidiary of Nippon Telegraph and Telephone Corporation.

• It offers services in areas such as healthcare, finance, and public sector.

• NTT Data has a presence in over 50 countries worldwide.

• The company has expertise in data analytics, cloud services, and digital transformation.
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Q4. About yourself and what premium
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Online test on computer

Q1. What is your biggest achievement?
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Q2. Do you about your process?
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Q1. Introduced yourself
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Q1. Last job and total experience discussion along with salary expectation.
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Q1. Domain specific questions were asked.
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Q1. Can you share your experience from your previous company where you handled P1 cases, and explain how you managed to resolve them?
Ans. 
I successfully handled P1 cases at my previous company by prioritizing urgency, coordinating with cross-functional teams, and implementing quick and effective solutions.
• Prioritized P1 cases based on urgency and impact on customers

• Coordinated with cross-functional teams such as engineering, product, and customer support to quickly address the issue

• Implemented quick and effective solutions to resolve P1 cases and minimiz...read more
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Q2. If you are working from home and your internet is not functioning, how would you support the critical infrastructure of the client?
Ans. 
I would immediately contact my team to inform them of the situation and work on finding alternative solutions to ensure the critical infrastructure of the client is supported.
• Contact team members to inform them of the situation

• Work on finding alternative solutions such as using a mobile hotspot or going to a location with stable internet connection

• Prioritize critical tasks and delegate responsibilities to team members
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Q1. What are your expectations regarding the position?
Ans. 
I expect to lead a team to achieve operational excellence through effective communication, problem-solving, and continuous improvement.
• Lead and motivate team members to meet performance goals

• Implement efficient processes to streamline operations

• Provide guidance and support to team members

• Collaborate with other departments to ensure smooth operations

• Identify areas for improvement and implement solutions
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Q2. When would you be available to join us?
Ans. 
I am available to join in two weeks.
• I can start in two weeks from now.

• I need to give my current employer a two weeks notice.

• I have some personal commitments for the next two weeks.

• I need time to relocate to the new location.
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