Tech Mahindra Customer Support Executive Interview Questions and Answers for Experienced

Q1. Introduce myself
Ans. 
I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions

• I am proficient in using CRM systems and ticketing platforms

• I have a strong focus on customer satisfaction and building positive relationships

• I am a great communicator and proble...read more
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Q2. Why you want to join
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I am impressed by your company's commitment to customer satisfaction and innovation.
• I admire the company's reputation for excellent customer service.

• I am excited about the opportunity to work with a team that values innovation and growth.

• I believe my skills and experience align well with the company's goals and values.
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Q1. Laptop and other technical check
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Q2. WiFi and other equipment for work from home available or not
Ans. 
Yes, WiFi and necessary equipment for work from home are typically provided to ensure seamless connectivity and productivity.
• Companies often provide WiFi routers to ensure strong internet connectivity.

• Laptops or desktops are usually supplied for work tasks.

• Headsets or microphones may be provided for clear communication during calls.

• Some companies offer stipends for home office setups, including furniture.
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Q1. Salary timing availability
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Speak in two minutes on a topic

Q1. Topic discuss on online shopping
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Q1. Name AND INTRODUCTION
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Q2. Experience
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Q1. Basic experience
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Q1. Manager round just work experience and communication
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Q2. How many yrs of experience
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Q3. What was job role
Ans. 
As a Customer Support Executive, I managed customer inquiries, resolved issues, and ensured a positive experience for all clients.
• Handled customer inquiries via phone, email, and chat, ensuring timely responses.

• Resolved technical issues by guiding customers through troubleshooting steps, such as resetting devices.

• Maintained detailed records of customer interactions in the CRM system for future reference.

• Collaborated wi...read more
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Q4. How to handle difficult customer
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Handle difficult customers with patience, empathy, and problem-solving skills.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's frustration and show understanding

• Remain calm and composed, even if the customer is being rude or aggressive

• Offer solutions or alternatives to address the customer's issue

• Follow up with the customer to ensure their satisfaction
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Q1. 1st round is about yourself. Like, 'Walk me through your profile' or they ask related questions to your previous job role and related to your hobbies. And they'll also ask you to share those things in wri...read more
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Q1. This will be your technical supervisor round. Here they'll ask about your previous job experiences and they might give you one topic for which you'll be provided proper briefing in writing.
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Q1. As I had applied for Non-voice process; So i had gone through these tests which is mentioned below. Here they will test your written communication skills. Where you'll be having a typing test on the app li...read more
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