10+ Megashots Internet Interview Questions and Answers

Customer support is the assistance provided to customers before, during, and after a purchase.

• Customer support involves addressing customer inquiries, concerns, and complaints.

• It can be provided through various channels such as phone, email, chat, and social media.

• The goal of customer support is to ensure customer satisfaction and retention.

• Examples of customer support include troubleshooting technical issues, providing product information, and processing returns or refunds.

Debit cards are linked to your bank account and allow you to spend only what you have. Credit cards allow you to borrow money up to a certain limit.

• Debit cards are linked to your bank account and use the money you have deposited in it.

• Credit cards allow you to borrow money up to a certain limit and you have to pay it back with interest.

• Debit cards have lower fees and interest rates compared to credit cards.

• Credit cards offer rewards and cashback on purchases.

• Debit cards are m...read more

Listen actively, empathize, apologize, offer solutions, and follow up.

• Listen actively to their concerns and let them vent their frustration.

• Empathize with their situation and acknowledge their feelings.

• Apologize for any inconvenience caused and take responsibility for the issue.

• Offer solutions to resolve the problem and ask for their input.

• Follow up with the customer to ensure their satisfaction and build a positive relationship.

• Example: 'I understand how frustrating it can b...read more

Customer queries can range from product inquiries to technical issues and billing problems.

• Product inquiries

• Technical issues

• Billing problems

• Order status

• Returns and refunds

• Shipping and delivery

• Account management

• Complaints and feedback

Credit cards offer convenience, rewards, and protection for purchases.

• Credit cards allow for easy and secure online shopping.

• Many credit cards offer rewards programs, such as cash back or travel points.

• Credit cards provide protection against fraudulent purchases.

• Using a credit card responsibly can help build a good credit score.

• Credit cards can offer additional benefits, such as extended warranties or purchase protection.

• For example, using a credit card to book a flight can p...read more

Types of customer support include phone support, email support, live chat support, self-service support, and social media support.

• Phone support: Assisting customers over the phone.

• Email support: Resolving customer queries through email communication.

• Live chat support: Providing real-time assistance through chat platforms.

• Self-service support: Offering online resources and FAQs for customers to find solutions independently.

• Social media support: Addressing customer concerns and...read more

A credit card is a payment card issued to users as a method of payment.

• Credit cards allow users to borrow money from a bank or financial institution to make purchases.

• Users are required to pay back the borrowed amount along with interest and fees.

• Credit cards offer various benefits such as rewards, cashback, and discounts.

• Examples of credit card companies include Visa, Mastercard, and American Express.

Career growth and financial growth are interconnected but career growth often leads to better financial growth in the long run.

• Career growth typically involves gaining new skills, taking on more responsibilities, and advancing to higher positions within a company.

• Financial growth can be a result of career growth, as promotions and advancements often come with salary increases and bonuses.

• However, focusing solely on financial growth may limit long-term career prospects and opp...read more

Handle difficult customers with patience, empathy, and problem-solving skills.

• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's frustration and show understanding

• Remain calm and composed, even if the customer is being rude or aggressive

• Offer solutions or alternatives to address the customer's issue

• Follow up with the customer to ensure their satisfaction