Tech Mahindra Customer Advisor Interview Questions and Answers

Q1. Basic sf question
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Q1. Salary discussion
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English and advisor role

Q1. Communication skills
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Q2. What is advisor role
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Q1. Where do you see yourself?
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I see myself as a Process Advisor in a leadership role, guiding teams towards operational excellence.
• I envision myself leading a team of process experts, implementing efficient workflows and driving continuous improvement.

• I see myself collaborating with cross-functional teams to identify bottlenecks and develop strategies for streamlining processes.

• I imagine taking on challenging projects, leveraging my expertise to op...read more
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Q2. Why should we hire you?
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I have the necessary skills, experience, and passion to excel in this role.
• I have a strong background in process improvement and optimization.

• I have successfully implemented process improvements in my previous roles, resulting in increased efficiency and cost savings.

• I am highly analytical and detail-oriented, which allows me to identify areas for improvement and develop effective solutions.

• I am a strong communicator a...read more
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Q1. What is Human resource management
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Human resource management is the process of managing an organization's employees, from recruitment to retirement.
• It involves activities such as hiring, training, performance evaluation, and compensation.

• HR managers ensure compliance with labor laws and regulations.

• They also develop policies and procedures to create a positive work environment and promote employee engagement.

• Examples of HR functions include payroll, ben...read more
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Q2. What is marketing and what is sales
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Marketing is the process of creating awareness and interest in a product or service, while sales is the act of closing a deal and exchanging the product or service for money.
• Marketing involves researching, promoting, and distributing a product or service to a target audience.

• Sales involves building relationships with potential customers, identifying their needs, and persuading them to make a purchase.

• Marketing is a bro...read more
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Q1. Direct interview with manager about work experience your future role or vision in company down 2 to 3 years.....why left previous company, stability
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Q2. Why you left previous company
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Q3. Stability issue wat plan in genpact for 2 to 3 years
Ans. 
Genpact offers stability through various initiatives such as career growth opportunities, employee engagement programs, and competitive compensation packages.
• Genpact provides career growth opportunities to its employees, allowing them to develop their skills and advance within the company.

• The company also has employee engagement programs that promote a positive work environment and foster a sense of community among emp...read more
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Q1. Tell me about your self
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I am a highly experienced legal advisor with a strong background in corporate law and contract negotiation.
• Over 10 years of experience as a legal advisor

• Specialize in corporate law and contract negotiation

• Successfully handled complex legal cases and provided strategic advice to clients

• Proficient in legal research, drafting legal documents, and conducting negotiations

• Strong analytical and problem-solving skills

• Excellent...read more
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Q2. Technical questions related to Project
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Q1. Interviewer deep dived into process related questions
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Q1. What was the chalalnce you have faced in your last company and how you over come with that.
Ans. 
In my last company, the challenge I faced was managing a high volume of client requests while also meeting strict deadlines.
• Handling a large number of client requests

• Meeting tight deadlines

• Maintaining quality of work

• Prioritizing tasks effectively

• Improving time management skills
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